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Chapman Ford Lancaster

Lancaster, PA

4.9
987 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone. Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process. A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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1485 Manheim Pike

Lancaster, PA

17601

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Showing 987 reviews

March 30, 2018

Excellent Service Best Salesman Experience Mike Mummau was great to work with. I stopped and told him what I was looking for months before my purchase. He kept in touch with me periodically a More

by J Brandon Hostetter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2018 -

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Mike is a very good salesman, we’re glad to have him. Thank you for coming to Chapman Ford of Lancaster!

March 30, 2018

Fabulous Mike helped us upgrade from my small car into an SUV. He was super helpful in helping us find one that fit our family’s need. More

by Jlg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2018 -

Chapman Ford Lancaster responded

Thank you for taking the time to make known your experience with Mike, he has truly been a great addition to our team.

March 29, 2018

Highly Recommend Mike Mumma I purchased my 2013 Lincoln MKX from Mike Mumma, and can not recommend him enough. From beginning to end he was professional, personable, and knowledg More

by kmw5274
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2018

Amazing custome service. They help me so much with my decision making. The people there made me feel very welcome and comfortable. They were very helpful. Awe More

by Nindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
Mar 30, 2018 -

Chapman Ford Lancaster responded

Thank you for sharing your story with us. We are happy to hear Luis provided you with the friendly and informative car-buying experience we pride ourselves on delivering, and we hope to see you again for all your routine maintenance!

March 29, 2018

Easiest truck buying experience ever!!! I had an idea of what I wanted, looked at some of the options, and figured out in about 30 minutes that new was the best way. We had to come back beca More

by dek3383
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2018

Salesman Mike Mumma Mike Mumma was amazingly quick at finding me exactly what I wanted! I told him what I wanted in my Jeep and he delivered within a few days! The price More

by Kg53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2018 -

Chapman Ford Lancaster responded

Thank you so much for letting us know, Mike will be happy to know that you appreciated his efforts. We hope you are enjoying your new car.

March 28, 2018

Great Experience! My experience at Chapman was great. I was a little anxious going in as a single woman but the process was very comfortable and easy. Tony was very d More

by Nor0922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Torres
Mar 28, 2018 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

March 24, 2018

Excellent Customer Service - 1st Greeting to Final Handshake Mike was incredible to deal with throughout our entire car purchasing experience. If you want someone who is real and genuine and truly takes pride in More

by Nathanielsmith10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2018 -

Chapman Ford Lancaster responded

Thanks for your kind review. We are thankful to have Mike on our team. We really appreciate your business and hope you enjoy your vehicle!

March 23, 2018

Easy and fast experience! The sales team at Chapman Ford of Lancaster was incredible from the test drive all the way to explaining the price break down. The finance managers we More

by Victoriasmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2018 -

Chapman Ford Lancaster responded

Thank you for sharing this wonderful review! Mike is a tremendous guy to have on our team. It’s all about team work! Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

March 17, 2018

Great experience I couldn't afford what I originally wanted but I found a great car I could afford an had an enjoyable buying experience. Would definitely recommend ot More

by Daniel Mentzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Torres
Mar 19, 2018 -

Chapman Ford Lancaster responded

We are glad to hear that Tony was able to offer some great information for you, and get you back on the road in a new vehicle. We hope you enjoy it. Thank you for coming to Chapman Ford of Lancaster!

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