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Chapman Ford Lancaster

Lancaster, PA

4.9
985 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone. Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process. A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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1485 Manheim Pike

Lancaster, PA

17601

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Showing 985 reviews

February 28, 2018

Dropped Ball Morgan was great about getting us the truck we wanted to look at and Tony was friendly and helpful. Thank you, guys, for your help. More

by Frickstick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Morgan Benjamin, Tony Torres
Mar 06, 2018 -

Chapman Ford Lancaster responded

Thank you for taking the time to make known your experience with Tony, he has truly been a great addition to our team. We appreciate your feedback so we can learn and grow from it.

February 27, 2018

100% Trustworthy~100% Reliable~10☆'s Why 10?'s? Chapman Ford deserves it! From the time I arrived, every employee who passed me spoke and smiled! My salesman, Jared Meshey is a 10? guy! More

by Pat McCauley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Garraffa
Feb 27, 2018 -

Chapman Ford Lancaster responded

Thank you for taking the time to write about your experience. We are so pleased you had a great experience with everyone you encountered here at the dealership. Jared is a valued employee and we are happy you felt that way too. Enjoy your Escape!

February 27, 2018

Unforgettable & amazing AS SOON AS I WALKED IN. Tony was so helpful once I walked in the door. Very patient and detailed towards all my questions helped out to the max!! Never seen such an awesome s More

by NiaVega
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becca Bryan was also very kind and helpful , Becca Bryan, Tony Torres
Feb 28, 2018 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

February 14, 2018

Friendly salesman! Bought a used Ford certified vehicle. Great experience, salesman was informative, helpful, friendly, and no pressure! When we picked up vehicle, Mike More

by Carhappy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2018 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

February 12, 2018

The best car buying experience This was the smoothest car buying experience I’ve ever had. Morgan set up the appointment for me with Jared. I let her know what I was interested in, More

by PattyK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Benjamin
Feb 15, 2018 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

February 10, 2018

Excellent experience!!! From start to finish this was a very good experience. Tony helped me find the exact truck I was looking for and had it on the lot in 1 day. Tony was v More

by Kkilby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Torres
Feb 12, 2018 -

Chapman Ford Lancaster responded

Thank you so much for letting us know, Tony will be happy to know that you appreciated his efforts. We hope you are enjoying your new car.

February 09, 2018

Long Term Professional Relationship! I have purchased vehicles from Scott for over 25 years. My 3 children have acquired vehicles through him in the last couple of years as well. I would More

by Scott B
Recommend Dealer
Yes
Employees Worked With
Scott Greiner
Feb 12, 2018 -

Chapman Ford Lancaster responded

We really appreciate this review. Scott is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

February 07, 2018

Very Happy Person I was s o surprised to come into a dealership and feel no sales pressure and where I felt like I could make my decision on what I wanted in a car Tony More

by Umbel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Evans, Kelly Green, Morgan Benjamin, Tony Torres
Feb 08, 2018 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver. Thank you for the kind words and trusting us with your business

January 30, 2018

Very smooth transaction I have bought many many vehicles and Mike mumma helped make this purchase one the easiest that i have had so far. Will definitely be a returning custo More

by Newraptorowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2018 -

Chapman Ford Lancaster responded

Thank you so much for letting us know, Mike will be happy to know that you appreciated his efforts. We hope you are enjoying your new car.

January 30, 2018

What can I say Scott has sold my family and friends multiple vehicles as well as the sole individual I would refer anyone to in a car buying situation. Scott goes a More

by SBX216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Greiner
Jan 30, 2018 -

Chapman Ford Lancaster responded

Thank you for sharing this wonderful review! Scott is a tremendous guy to have on our team. It’s all about team work! Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

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