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Circle INFINITI
West Long Branch, NJ
1,452 Reviews
At Circle INFINITI, "customer service" means making your car buying experience as easy and enjoyable as possible. You will find a number of ways that we make customer service the basis of buying and owning a car from us.
As the exclusive INFINITI dealer in Monmouth and Ocean County New Jersey, Circle INFINITI is a family owned dealership, selling and servicing New INFINITI cars, quality Used Cars and Certified Pre-owned INFINITI vehicles since 1992. Our primary guiding principle is that “Nothing is more important than a satisfied customer, measured by the customer's criteria”. Our friendly and well trained staff strives to exceed your expectations by providing our customers a purchase, service and ownership experience that surpasses all others.
We encourage you to stop by our dealership and experience Circle INFINITI’s friendly, professional and courteous staff. We are confident that our Sales staff will exceed your expectations for personal service while they knowledgeably answer any questions as they demonstrate the inspired performance and luxury of the INFINITI line of vehicles.
Our Award Winning Service Department is here to serve you and professionally protect the investment you have made in your car. From our Valet that greets you and arranges your free loaner car when your car is being serviced, to the Service Consultants that provide expert assistance and analysis, to the certified trained mechanics that perform the service on your car, they are all here to make your experience comfortable and simple.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,452 reviews
December 29, 2016
Not honest Along with John Dilieto, were dishonest in stating repair was not under warranty. I called Infiniti and was told by a customer service manager that it Along with John Dilieto, were dishonest in stating repair was not under warranty. I called Infiniti and was told by a customer service manager that it should have been covered and was given approval to bring the car to another Infiniti service center. I wish I could say this is the first time, but it is the first time I am writing about it. Also, John Dilieto was defensive and rude when I asked questions. More
by Dissapointed
Helpful December 26, 2016
Excellent service I first came to Circle Infiniti with my husband for his to get a car. I loved the car and the customer service so much, that I came back a month later I first came to Circle Infiniti with my husband for his to get a car. I loved the car and the customer service so much, that I came back a month later to purchase my own!!! I would highly recommend this dealership to everyone because the customer service and representatives are excellent!!! I was never kept waiting and was in constant contact with my sales representative Raymond throughout my purchase. More
by sduncanson01
Employees Worked With
December 26, 2016
Love the car. Love the service We switched to Infiniti and we are very very happy Car is phenomenal and is a great ride. Ray Andrews is a complete expert and let's the car do the We switched to Infiniti and we are very very happy Car is phenomenal and is a great ride. Ray Andrews is a complete expert and let's the car do the talking. Wife needs car soon and maybe we double down with Circle Infiniti. More
by Tbogan
Employees Worked With
December 24, 2016
Top Notch Service! I took my car in for a service. It was the best one I have had so far! Always great to be greeted by Yuri and then I sat with John DiLieto who took me I took my car in for a service. It was the best one I have had so far! Always great to be greeted by Yuri and then I sat with John DiLieto who took me through the process. I got a winter prep special and rear brakes. Had a great loaner car and returned the next day to a nice clean car all ready for the winter. John once again exceeded my expectations. Great job! More
by jeffreybarber
Employees Worked With
John DiLieto
December 22, 2016
A Breath of Fresh Air My first impression was very comforting when Joel Woodes replied to my email in a timely fashion and even called me to let me know if the vehicle was My first impression was very comforting when Joel Woodes replied to my email in a timely fashion and even called me to let me know if the vehicle was available. Coming from NY to view the vehicle , I was a bit skeptical due to my prior negative experience with other Infiniti/ Nissan Dealership, but upon my arrival I was met with courteous employees greeting me with a smile and offering me water or coffee. My interaction with Mark was very pleasant, friendly (not pushy or chaotic) and very patience. With Brian Conway he was very professional with me in coming to an agreed price ( consensusly speaking) on the car, understanding the dealer has to make a profit and the consumer (myself) getting a fair purchase price!! Definitely coming back to purchase a QX80 :-D More
by lenny
December 22, 2016
Excellent experience Andy was very knowledgeable and helpful. He made the process quick and easy. I am very happy with my recent purchase of my Infiniti Q50 at Circle Infi Andy was very knowledgeable and helpful. He made the process quick and easy. I am very happy with my recent purchase of my Infiniti Q50 at Circle Infiniti. More
by Bubbles
Employees Worked With
Andy Gagliardi
December 13, 2016
Excellent service as usual The service I receive from Pam is so impressive. Always make you feel like you are important and takes the best care of your needs. Never been so sat The service I receive from Pam is so impressive. Always make you feel like you are important and takes the best care of your needs. Never been so satisfied. As a bonus my car looks great every time I get it back. Will always recommend this dealership More
by Satisfied customers
Employees Worked With
December 08, 2016
Pam and her service team are OUTSTANDING! Pam Crisafulli provided me with outstanding service in a very timely and efficient manner at a very hectic time of year. Always a pleasure taking my Pam Crisafulli provided me with outstanding service in a very timely and efficient manner at a very hectic time of year. Always a pleasure taking my vehicle here- I trust in their work and value. Would highly recommend Pam and her team! More
by cmann64
Employees Worked With
Other Employees :
The valet is ALWAYS a pleasure and so considerate! Love him!
November 30, 2016
Always a great job The staff at Circle always does a great job from start to finish. I was left in good hands with Todd. He is always there to help me, he goes above and The staff at Circle always does a great job from start to finish. I was left in good hands with Todd. He is always there to help me, he goes above and beyond each time I bring my car in for service. Service, recalls performed and washed as promised. Thank you!!! More
by Q50
Employees Worked With
November 30, 2016
service went in for routine service. car was ready on time. good price. clean car. always great service. will service there again. will tell all my friends to went in for routine service. car was ready on time. good price. clean car. always great service. will service there again. will tell all my friends to go there. More
by cedar
Employees Worked With
