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Circle Infiniti - Service Center
West Long Branch, NJ
735 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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735 Reviews of Circle Infiniti - Service Center
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November 22, 2016
NO LOANER CARS!!! Unbelievable, this dealership has a disingenuous offering stating they have Loaner cars for when your car needs servicing! You guys should take your c Unbelievable, this dealership has a disingenuous offering stating they have Loaner cars for when your car needs servicing! You guys should take your current business model, rip it to shreds and follow Ray Catena's lead. I would not even have be questioned, "The availability" of a loaner! Next Car will not be from this place! More
by mconfrey
Helpful November 17, 2016
Service Dept Awesome John in service goes above and beyond to help with our needs, we are new to this dealership and having a receptive friendly service team is great. Al John in service goes above and beyond to help with our needs, we are new to this dealership and having a receptive friendly service team is great. Always professional on the phone and very proactive on any issues that may come up and follows up consistently to make sure service was complete and correct. Definitely a step above the rest. Thanks so much. More
by MARY123
Employees Worked With
John DiLieto
November 16, 2016
Awful experience We will never lease or purchase from Infiniti again. A tow needed to be arranged to bring my car in for service as it was not driveable due to a stee We will never lease or purchase from Infiniti again. A tow needed to be arranged to bring my car in for service as it was not driveable due to a steering issue. I was approximately 15-20 miles from home when it happened, and trying to navigate the car was impossible and frightening. A loaner car was provided. I went today to pick up my repaired car and to speak with someone about what exactly had happened. When I was called in to John Dilieto's office, the first thing he said to me was that if I would have brought the car in for service it never would have happened. Apparently a recall letter had been sent out approximately a year ago (he told me a year...I have since been told it was 5 months ago) and I never received the letter. I explained this, or started to, and was abruptly interrupted with a shrug and a comment that maybe it never got to me as we have changed our address since leasing the car. I had intended to try and get a better understanding of how something like this could happen, what if my grandson was in the car, what if I was going faster - and to express my thoughts and feelings about what I had experienced as I was driving 10 miles per hour with the steering wheel upside down and shaking and the car pulling off the road whenever I tried to break.. However, I was so put off and upset by the way I was dismissed and treated that I walked out only to hear a sarcastic "Have a wonderful day now..." as I was walking down the hall. Given my upsetting experience with driving the car I would never have anticipated such blaming, dismissive,unapologetic and abrupt commentary to be spewed in such a smug and unsympathetic manner. We will never return to this service department/dealership and we will certainly never buy or lease another Infiniti. Ever. Besides the horrific customer service, this car has had two recalls in less than a year and a half. So what I wasn't able to say before I left today is that treating customers in such a way is completely unacceptable. More
by shamrock0421
Employees Worked With
John DiLieto
October 31, 2016
Great service It is always a pleasure to discuss my car with Todd. His knowledge and customer service is always above and beyond any others I have experienced. It is always a pleasure to discuss my car with Todd. His knowledge and customer service is always above and beyond any others I have experienced. More
by Terry
Employees Worked With
September 25, 2016
Service Excellent service and top notch customer priority. Would recommend to anyone. Todd Rovinsky kept me up to date and took great care of my vehicle while Excellent service and top notch customer priority. Would recommend to anyone. Todd Rovinsky kept me up to date and took great care of my vehicle while it was there More
by Rechree
Employees Worked With
September 23, 2016
Outstanding! I love this dealership, the new remodeled facility is awesome. My go to service rep is Pam Crisafulli she's great and very informative, from schedulin I love this dealership, the new remodeled facility is awesome. My go to service rep is Pam Crisafulli she's great and very informative, from scheduling to getting you in and out swiftly. A+ in my book. More
by Envieddesigns
Employees Worked With
September 02, 2016
Service My service experience with John DIlieto was outstanding. I waited in the lounge which was very comfortable, but the chairs need to be turned toward t My service experience with John DIlieto was outstanding. I waited in the lounge which was very comfortable, but the chairs need to be turned toward the TV. More
by Very Satisfied
Employees Worked With
John DiLieto
August 31, 2016
Excellent Service As Usual Scheduling my appointment was convenient. John DiLieto fit me in to work with my schedule. I was taken care of promptly. My car was worked on in th Scheduling my appointment was convenient. John DiLieto fit me in to work with my schedule. I was taken care of promptly. My car was worked on in the time frame as promised. More
by sma2341
Employees Worked With
John DiLieto
August 29, 2016
Always great service, reliable and friendly, honest staff I take my car to Circle Infiniti for all my services. I am always satisfied with their competence, reliablity, honesty and quick turn-around. John D I take my car to Circle Infiniti for all my services. I am always satisfied with their competence, reliablity, honesty and quick turn-around. John Delieto is my service advisor. It's great that you're acknowledged and recognized and always welcome. Wouldn't trust my car to anyone else. Circle Infinti you ROCK! Ray always greets me as well, knows my name and is always interested in how I'm (and my car) are doing. I have purchased 2 cars from Ray and I know he'll sell me my next car. More
by Q50 lover
August 14, 2016
Hiring the Right People! My last two service experiences have been stellar due to the efforts and demeanor of Pam Crisafulli and Todd Rovinsky. The management at Circle Infini My last two service experiences have been stellar due to the efforts and demeanor of Pam Crisafulli and Todd Rovinsky. The management at Circle Infiniti know what they are doing when they hire employees like Pam and Todd. Let's not forget Maggie who set-up my appointment and called to remind me of the service appointment as well. Kudos! More
by Mark S
