Circle Infiniti - Service Center

This is what customer service should be like!!!!! Had to get warranty service done on a JX35 that I purchased used from another non infiniti dealer. Made a appointment on line and showed up for sched Had to get warranty service done on a JX35 that I purchased used from another non infiniti dealer. Made a appointment on line and showed up for scheduled service. Ms. Trapani was incredible! Told her all the things that were wrong and software updates it required. She took down info and gave me a courtesy car. She called 2 hours later and kept me informed about the service that was being done, said it would be ready late afternoon. Called in the afternoon and she said they were running late and would be ready the next day. No problem I had courtesy car. She called noon that next day and said it was done, we close at 4 pm. I went to dealer and Ms. Trapani discussed what was done and they had taken care of things I wasn't aware of. Car was washed and cleaned. I have NEVER experienced this level of customer service from a dealership in my life! Everything was taken care of in a professional manner . The General manager for this service department should be proud of his employees, because they show it. More

crappy customer service We live 26 miles from this dealership and their cutoff for picking up a customers car is 25 miles???? Nice service Infiniti! Guess you don't need the We live 26 miles from this dealership and their cutoff for picking up a customers car is 25 miles???? Nice service Infiniti! Guess you don't need the business... More

Excellent Top notch team. Always on top of everything. Great staff who Always keep you up to date on any services need to be done. Have recommended many people Top notch team. Always on top of everything. Great staff who Always keep you up to date on any services need to be done. Have recommended many people there over other dealerships and all 100% satisfaction. More

Service Advisor Excellence I had recently purchased a pre-owned G35x from a private party and wanted to learn about the vehicle history, particularly any recall work and any imp I had recently purchased a pre-owned G35x from a private party and wanted to learn about the vehicle history, particularly any recall work and any impending scheduled maintenance that may not have been performed. Ann Maria Trapani took the time to answer the many questions I put to her. Receiving great customer service is one of my primary requirements when making the decision as to whom I will give my business. My interaction with Ann Maria has provided me with the confidence that Circle Infiniti meets that criteria. More

Oil service First I would like to start that I made a last minute appointment yesterday and John DiLieto was very professional and made a last minute oil appointm First I would like to start that I made a last minute appointment yesterday and John DiLieto was very professional and made a last minute oil appointment for me, and when I walked in today for the appointment John was there to great me. I must say very professional and excellent service. I was extremely happy with the service that was provided for me today. Thank you Roman Zielonka More

excellent customer service. always above and beyond. John Dilieto always goes above and beyond with my service. I can contact him anytime and he takes the time to schedule an appointment, he makes sure John Dilieto always goes above and beyond with my service. I can contact him anytime and he takes the time to schedule an appointment, he makes sure I have a loaner car and is always waiting for me when I walk through the door, I've owned many different cars and this is by far the best service I've ever had. I highly recommend john and his team at Circle Infiniti More

Excellent Service I love circle Infiniti because of the excellent service from everyone that works here. I was extremely happy to see Ann Trapani is back. She serviced I love circle Infiniti because of the excellent service from everyone that works here. I was extremely happy to see Ann Trapani is back. She serviced my car on this most recent visit and is always a pleasure to deal with. Ann is always professional, friendly and thorough. More

smooth sailing every visit to infiniti service makes me appreciate why I purchased such a nice vehicle.each time I bring my vehicle in for service all the employees every visit to infiniti service makes me appreciate why I purchased such a nice vehicle.each time I bring my vehicle in for service all the employees are happy to see me and helpful and courteous. More

Always Excellent Service I am on my second Infiniti. Both were purchased new. My first Infiniti a 2006 G35 6 speed manual purchased in December 2005 and my current 2012 G37S 6 I am on my second Infiniti. Both were purchased new. My first Infiniti a 2006 G35 6 speed manual purchased in December 2005 and my current 2012 G37S 6 speed sedan purchased in August 2012 have always received excellent service at Circle Infiniti. The service department is the best I've ever encountered. Todd Rovinsky, Ann Maria Trapani , and the service manager Frank Gandolfo are all outstanding employees. More

Service Department All the members of the service department are wonderful, but Pam always goes above and beyond for me. Professional yet down to earth. Always calls me All the members of the service department are wonderful, but Pam always goes above and beyond for me. Professional yet down to earth. Always calls me to keep me abreast of what's going on with my service. No surprises upon pick up and my courtesy car is always clean and ready to go. Keep up the good work! More