City Volkswagen of Chicago

Great customer service and price! Ask for Ray! He made buying a new car a pleasant experience. Happy to buy a car from someone like him. Ask for Ray! He made buying a new car a pleasant experience. Happy to buy a car from someone like him. More

Went very great was an success, made sure I was kept happy and melt my needs happy and melt my needs More

Edgar is very knowledgeable, patient and friendly. He took the time to ensure all my needs were satisfied. He took the time to ensure all my needs were satisfied. More

Received excellent service. Ray attended us and was able to meet all our needs in purchasing! Definitely recommend. Ray attended us and was able to meet all our needs in purchasing! Definitely recommend. More

Came to look for a Tiguan and Ray Cotto was the best to help us around and treat us good. I will recommend him help us around and treat us good. I will recommend him More

”¡El servicio fue excelente! Alex nos atendió de manera excepcional, resolviendo todas nuestras dudas y respondiendo cada una de nuestras preguntas con paciencia y profesionalism Alex nos atendió de manera excepcional, resolviendo todas nuestras dudas y respondiendo cada una de nuestras preguntas con paciencia y profesionalismo. Nos ayudó a obtener el mejor trato posible y, además, hizo que todo el proceso fuera muy agradable gracias a su trato amable y conversación amena. Sin duda, un distribuidor confiable que recomendamos ampliamente.” More

Literally the best, I felt so taken care of and they made sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolut sure I drove home with the perfect vehicle for me and my family. Laura was amazing, she truly cared and made sure I had a great rate! I would absolutely recommend this dealership to everybody! I love my new Atlas!!! More

I purchased my first VW yesterday (although all of my family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she kn family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she knew the ins and out of each one. Thanks Laura for your caring and professional attitude as well as welcoming me into the VW family!! More

I love my vehicle, but I am very disappointed with my experience purchasing a certified pre-owned vehicle from this dealership. Since the purchase, communication has been consistently poor and my conce experience purchasing a certified pre-owned vehicle from this dealership. Since the purchase, communication has been consistently poor and my concerns have not been properly addressed. I emailed Ray, the sales representative, three separate times regarding my CPO concerns, and I also copied Finance Manager Evelyn on two of those emails, but received no meaningful resolution or follow-up. I also contacted Volkswagen directly. They stated the vehicle VIN was not showing in their system and advised me to wait another week, then contact the dealership to confirm whether the CPO paperwork had been properly filed. On the day I picked up the car, I specifically asked Ray about the CPO paperwork, and he stated it would be filed. Despite that, I am still left without clear confirmation that the paperwork was ever properly completed. Overall, the lack of communication, accountability, and follow-through has been frustrating. I am sharing this so other buyers are aware of the post-sale experience. More

As a first-time car buyer, I couldn’t have asked for a better experience. David Alcaraz was patient, calm, and genuinely kind throughout the entire process. He took the time to answer all of my questions, better experience. David Alcaraz was patient, calm, and genuinely kind throughout the entire process. He took the time to answer all of my questions, made everything easy to understand, and never made me feel rushed or pressured. I absolutely love my Volkswagen Tiguan, and I’m so grateful for David’s help. He made my first car-buying experience smooth, enjoyable, and memorable. I highly recommend him to anyone looking for a new vehicle!!! More