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City Volkswagen of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
5.0
4,238 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today! So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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5330 W. Irving Park Road

Chicago, IL

60641

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Showing 4,238 reviews

July 25, 2026

Everyone one was great especially Alex and Rob! Wonderful customer service and great people to deal with. More

by Mzlady2230
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Kreiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2026 -

City Volkswagen of Chicago responded

Thank you for the fantastic five-star review and for highlighting Alex and Rob. It’s great to know they made your experience so positive. Congratulations on your new Volkswagen Atlas, and we hope it brings you many great adventures. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 13, 2026

This was truly one of the absolute best experiences I’ve ever had in car buying. Alex and the entire team went way above and beyond. No haggling and the customer service was 5 star. Alex and is a star! The More

by Tampathaliving09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2026 -

City Volkswagen of Chicago responded

Thank you for sharing your enthusiasm about your Volkswagen purchase. We’re thrilled that Alex and our team delivered a seamless, haggle-free experience and made you feel supported throughout. It was our pleasure to guide you through the process and we appreciate your trust in us. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 09, 2026

Ray and Edgar took great care of me today when buying my son a Volkswagen Jetta for my son Andrew. More

by ronrymarz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2026 -

City Volkswagen of Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 07, 2026

The entire team went above and beyond to ensure we had an excellent car buying experience with respect to my budget. Alex in particular offers customer service that you cannot find anywhere else. He is incre More

by carol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Kreiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2026 -

City Volkswagen of Chicago responded

It’s wonderful to hear Alex and our team went above and beyond to make your Volkswagen Taos purchase fit your budget and include your family’s input. We’re glad Alex could share coffee and guide you through every feature of your Taos. Thank you for recommending us and enjoy your Taos. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 02, 2026

Great customer service and price! Ask for Ray! He made buying a new car a pleasant experience. Happy to buy a car from someone like him. More

by kfeldmiller
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2026 -

City Volkswagen of Chicago responded

It’s fantastic to know you had such a pleasant experience working with Ray. We’re delighted you were pleased with our service and pricing and hope you enjoy your new Volkswagen. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 01, 2026

Went very great was an success, made sure I was kept happy and melt my needs More

by Jonathan Fes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2026 -

City Volkswagen of Chicago responded

We’re delighted to hear your Volkswagen Tiguan purchase went smoothly and that we were able to meet your needs. Thank you for the great review, and we look forward to assisting you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 30, 2026

Edgar is very knowledgeable, patient and friendly. He took the time to ensure all my needs were satisfied. More

by Jose Pablo Olvera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2026 -

City Volkswagen of Chicago responded

It’s wonderful to hear Edgar’s expertise and welcoming approach ensured your needs were fully met. Enjoy your new Volkswagen, and please reach out if you have any questions. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 30, 2026

Received excellent service. Ray attended us and was able to meet all our needs in purchasing! Definitely recommend. More

by judithdmgz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2026 -

City Volkswagen of Chicago responded

Thank you for recommending us. We’re pleased Ray could meet your needs when you purchased your Ford Explorer. Enjoy every moment behind the wheel of your Explorer. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 27, 2026

Came to look for a Tiguan and Ray Cotto was the best to help us around and treat us good. I will recommend him More

by Brendaperezpizano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2026 -

City Volkswagen of Chicago responded

We appreciate you sharing how Ray guided you to your used Volkswagen Tiguan and made you feel welcome. It’s great to know he provided attentive and friendly service. Thanks for recommending him, and we look forward to helping you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 22, 2026

”¡El servicio fue excelente! Alex nos atendió de manera excepcional, resolviendo todas nuestras dudas y respondiendo cada una de nuestras preguntas con paciencia y profesionalism More

by Jesús Díaz de León
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2026 -

City Volkswagen of Chicago responded

We’re delighted Alex provided patient, professional assistance throughout your new Volkswagen purchase and made the process enjoyable. Thank you for recommending our team so highly; we look forward to welcoming you back. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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