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City Volkswagen of Evanston
Evanston, IL
2,515 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,515 reviews
November 03, 2020
narcis and mario were very friendly and professional. i got a great deal too! I knew what i was coming in for and they helped me achieve that quickly and helpfully. got a great deal too! I knew what i was coming in for and they helped me achieve that quickly and helpfully. More
by graham
November 02, 2020
Thank you to Narcis and Mario for an awesome experience. I traveled from Wisconsin to pick up a 2017 Passat and I love my car, more so I appreciate the way I was treated! I traveled from Wisconsin to pick up a 2017 Passat and I love my car, more so I appreciate the way I was treated! More
by Mavishar
November 02, 2020
Cant say enough about the experience at City Volkswagen of Evanston. Having worked in the industry myself I understand the sales tactics and dealer practices that can make a person uncomfortable, I can sa of Evanston. Having worked in the industry myself I understand the sales tactics and dealer practices that can make a person uncomfortable, I can say there was none of that here. Mario Grbavac was a true professional. He understood what I wanted and provided me with every option available that would work for me. The sale was easy and painless. Left the dealer happy and was able to get a great deal. Would definitely recommend to anyone looking for a new VW. ASK FOR MARIO!!! More
by htro909
October 27, 2020
Great service understandable and was an overall great experience working with him. He was very patient and helped recommend the best cars and was very kind and genuine experience working with him. He was very patient and helped recommend the best cars and was very kind and genuine More
by dpalm17
Employees Worked With
October 26, 2020
WAY way too much "too big to fail attitude" in the service and parts dept. NEVER have I seen such inefficient scheduling methods, that go along with placing customers on extended holds to check for service and parts dept. NEVER have I seen such inefficient scheduling methods, that go along with placing customers on extended holds to check for and order their OWN parts, which I tried to do 2 times. Then, when you can not reach the "parts" extension and do leave a message, no one calls you back. I am in shock that this is the "system". What in the world are they thinking?!?: All along with irritated tone, interrupting manner, and generally acting as if they are doing me a favor to even be on the phone. On top of it, quoted me 100 dollars more than both the Glenview and HP location for that some tire replacement -I can not even... They are closer to us, but we are not going there for service on this car ever. Horrible vibe! The best is to avoid them. More
by 2021atlas
Employees Worked With
Other Employees :
Marat Kafizov, Patrick Dequattro
October 22, 2020
Gilbert Anash was great! Due to COVID it was important to me to work out details remotely and limit time inside the dealership. They were very accommodating. Gilbert was very professional, thorough and t to me to work out details remotely and limit time inside the dealership. They were very accommodating. Gilbert was very professional, thorough and the purchase process was efficient. More
by cmaynorwood
October 20, 2020
George and all the staff at the Volkswagen dealership in Evanston were fantastic! They were very nice and helped me make a great choice on a new Volkswagen! Evanston were fantastic! They were very nice and helped me make a great choice on a new Volkswagen! More
by nbrandeis16
Employees Worked With
George Lopez, John Paul Scala, Mark Benne
October 18, 2020
Over ten years ago, I had a nightmare of an experience when I bought my first new car. Since then, I have bought cars for cash/title and a handshake, from buy/here pay/here places and even a small designe when I bought my first new car. Since then, I have bought cars for cash/title and a handshake, from buy/here pay/here places and even a small designer lot that had multiple finance companies available to work with me. This year, my husband was finally able to convince me that I deserved a new car. Of course, he had the perfect one all picked out for me. Luckily, he has great taste and the Volkswagen Atlas SEL FWD is a gorgeous truck. Online searches led him to City Volkswagen of Evanston, as they had multiple versions of this make and model available. More importantly, most of them were grey, his color of choice. I prefer to shop for motor vehicles alone, so I set off to Evanston one fine Saturday afternoon. Right away, I understood why he had chosen the Atlas SEL FWD. Volkswagen has some great cars and trucks to choose from, but the Atlas is one of the biggest and definitely the most beautiful. After taking a short stroll through the main inventory lot, I was greeted by Gilbert Ansah. He let me know that he was still working with a customer but that if I didn't mind waiting about five minutes, he would be back out to assist me. He also let me know that I did not have to wait and if I went inside there were multiple other sales associates to assist me. I liked his non-pushy approach and let him know that I would wait for him. He directed me inside where he helped me get coffee and a comfortable chair to sit in. He also returned in less than five minutes with a listing of all of the Atlas trucks that they had in inventory between their three lots. He sat down with me and went over the different features that were available and compared that to the trucks they had in inventory and we narrowed it down to three different ones. Gilbert let me take each one out for a test drive to help me decide which one fit me best. Once I decided which one I wanted, the used car manager took my trade in for a quick spin and gave me and Gilbert the trade in value. This was given to the finance guy and Gilbert quickly returned with an offer. I went over the details and signed all of the paperwork while the porters filled her up and gave her a wash. I am happy to say that I drove home in a beautiful new Atlas SEL FWD. Her name is Atlantis (see picture) and I couldn't be happier. Thank you Gilbert and City of Volkswagen of Evanston for turning a nightmare into a dream come true! More
by HeatherLynCarter
Employees Worked With
October 18, 2020
I recently leased a 2020 Tiguan. Narcis went above and beyond. He was helpful, honest, and made the process incredibly easy. It was a great experience! beyond. He was helpful, honest, and made the process incredibly easy. It was a great experience! More
by adorrian
October 15, 2020
Came in twice to test drive the same VW GTI. The sales rep George Lopez was very patient and accommodating, and didn’t push me into making a decision. It was an all around great experience and would recom rep George Lopez was very patient and accommodating, and didn’t push me into making a decision. It was an all around great experience and would recommend him and the dealership to anyone looking to buy a VW. More
by dwells24
Employees Worked With
George Lopez
