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City Volkswagen of Evanston
Evanston, IL
2,919 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,919 reviews
July 13, 2026
We worked with Josiah, who was attentive, joyful and very helpful in making the purchase. We helped us troubleshoot some of the sophisticated tech that came with our Jetta and even put a BIG red bow on our c helpful in making the purchase. We helped us troubleshoot some of the sophisticated tech that came with our Jetta and even put a BIG red bow on our car hood for us to celebrate our purchase. And of course took the pictures so we could let our family know the good news that Mom and Dad just got a sweet Jetta with a sunroof! Thanks Josiah! More
by Jason
Employees Worked With
July 12, 2026
Randy was extremely helpful with all the questions we had. You could tell he genuinely cared about getting us into the right car at the right price. had. You could tell he genuinely cared about getting us into the right car at the right price. More
by mdlois88
Employees Worked With
July 10, 2026
Narcis was great! Answered questions quickly and made a nice deal. Great experience. Ian was heat too Answered questions quickly and made a nice deal. Great experience. Ian was heat too More
by joekalbar
July 09, 2026
Great customer service & Josiah did a great job explaining the app, phone etc with us! Josiah was super patient, knowledgeable & very nice to work with! explaining the app, phone etc with us! Josiah was super patient, knowledgeable & very nice to work with! More
by Pog7025
July 08, 2026
Thank you Gilbert for being very patient with me during the journey of choosing and leasing my Tiguan. I will definitely recommend you for anyone looking to purchase a VW. Even though the process takes qui the journey of choosing and leasing my Tiguan. I will definitely recommend you for anyone looking to purchase a VW. Even though the process takes quite some time (lol), everyone was very accommodating and helpful. Thank you and City VW of Evanston for everything. Wendell More
by Wendell
Employees Worked With
July 08, 2026
Josiah was great, no complaints about him - there were some hospitality gaps I thought could've been filled. some hospitality gaps I thought could've been filled. More
by scott
Employees Worked With
July 01, 2026
Mario is great. Bought a car from him and he even managed to keep it at the dealership for an additional couple of days until I figured out parking situation. Great Bought a car from him and he even managed to keep it at the dealership for an additional couple of days until I figured out parking situation. Great service More
by KP
Employees Worked With
July 01, 2026
My experience with Josiah was great from begining to end. He was very upfront with all the questions I had asked and was very honest. What ever I asked he was willing to find the information to provide for m He was very upfront with all the questions I had asked and was very honest. What ever I asked he was willing to find the information to provide for me. I purchased a great vehicle for my son and would definitely recommend this delearship. They even stayed open later to seal the deal! Everyone involved throughout the whole process was great! All hands on deck! More
by Mannyman2818
Employees Worked With
June 30, 2026
Fantastic service provided by everyone at this dealership. Happy with my car and the overall deal dealership. Happy with my car and the overall deal More
by Eric
June 30, 2026
When you go here make sure you go and see Rob and Mario. They will take care of you from start to finish. They will take care of you from start to finish. More
by mdw79
