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City Volkswagen of Evanston

Evanston, IL

5.0
2,521 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today! So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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1033 Chicago Ave

Evanston, IL

60202

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Showing 2,521 reviews

September 24, 2024

I have not had a quicker and more positive experience than I did here working with Mario and his fellow colleagues More

by Demetri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Schneuker
Sep 26, 2024 -

City Volkswagen of Evanston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mario and our team, and we look forward to working with you again. Sam Lotta - slotta@cityautogroup.com

September 23, 2024

Had a wonderful experience at City Volkswagen of Evanston and purchased a vehicle with them over the weekend. Gilbert was the sales rep I worked with and can’t express enough how informative and courteous he More

by M Cisner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Ansah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Lotta & Manny Reyes, Erick Schneuker
Sep 24, 2024 -

City Volkswagen of Evanston responded

We are so glad that Gilbert, Sam, Manny, and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sam Lotta - slotta@cityautogroup.com

September 23, 2024

I recently had an exceptional experience at City VW of Evanston, thanks to Ian Edmonson. He is hands down the best salesman I've encountered. Ian's extensive knowledge of VW vehicles and the car buying pr More

by Rudi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Edmonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

City Volkswagen of Evanston responded

Rudi, It's great to hear that Ian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta - slotta@cityautogroup.com

September 21, 2024

Very easy transaction. It was all made possible by Mario and his team at City More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

City Volkswagen of Evanston responded

Chris, at City Volkswagen of Evanston, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Mario and our team and it was a pleasure having you at the dealership. We appreciate your review! Sam Lotta - slotta@cityautogroup.com

September 18, 2024

I had been visiting a few dealerships prior to coming to City Volkswagen of Evanston. I went on a Friday and took a test drive with Gilbert. Because I was impressed with the vehicle I came back the next d More

by ChitownJimmy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Ansah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

City Volkswagen of Evanston responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gilbert met your expectations. Thank you again for choosing City Volkswagen of Evanston. We look forward to having you as one of our valued customers for many more years to come! Sam Lotta - slotta@cityautogroup.com

September 18, 2024

Ricky was pretty patient and walked me thru the whole buying process. He understood my circumstances and never forced a same day sale. EOD He helped me getting the best deal. Highly recommended to work w More

by Alex Aguila
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Espino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

City Volkswagen of Evanston responded

Thank you so much, Alex, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Ricky! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Sam Lotta - slotta@cityautogroup.com

September 17, 2024

Long time customer of Volkswagen in Evanston. Always happy with the service that they provide More

by Chuckie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

City Volkswagen of Evanston responded

Hello Chuckie: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Sam Lotta - slotta@cityautogroup.com

September 16, 2024

Service was excellent. Ian was organized, knowledgeable, friendly and efficient. The process was seamless and it was a pleasure to buy a car from him. More

by Maria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Edmonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

City Volkswagen of Evanston responded

Maria, Thanks for sharing about your service experience with City Volkswagen of Evanston. Ian and our team appreciate your business and hope to see you again soon! Sam Lotta - slotta@cityautogroup.com

September 14, 2024

Gilbert was great to me, answered all my questions by truly trying to understand all my concerns. As a business development manager myself I can assure you he’s one of the best people to work and build a More

by Tyari Walker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Ansah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

City Volkswagen of Evanston responded

Tyari, Thank you! Gilbert and our team appreciate your business and looks forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Evanston. Sam Lotta - slotta@cityautogroup.com

September 14, 2024

Love the service. He can get the car for me in that color I want and ready for pick up in next day. And he very helpful and answer any questions for me. More

by Napassorn W.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Edmonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

City Volkswagen of Evanston responded

Napassorn, Thanks for sharing your thoughts about your experience with City Volkswagen of Evanston. Ian and our team appreciate your business and hope to see you again soon! Sam Lotta - slotta@cityautogroup.com

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