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City Volkswagen of Evanston
Evanston, IL
2,484 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,484 reviews
October 11, 2023
I sold my used car to City Volkswagen of Evanston through the KBB instant cash offer and was treated extremely well. Ian was nothing but professional and courteous with me and I received a fair price. He eve the KBB instant cash offer and was treated extremely well. Ian was nothing but professional and courteous with me and I received a fair price. He even gave me some advice about buying a particular Volkswagen that was at another dealership which was above and beyond. I look forward to doing business with these folks in the future. More
by jonschwartz
Employees Worked With
Ian "E" Roth
October 11, 2023
Got to pick out a car, take it home for the night, make sure it fit in my garage and that it was what I wanted. Came back next day to finalize paperwork. sure it fit in my garage and that it was what I wanted. Came back next day to finalize paperwork. More
by McG
Employees Worked With
October 11, 2023
Great service and friendly staff. Ricky was great, he was friendly and very transparent. Did not rush or pressure me when purchasing my 2022 GTI! Ricky was great, he was friendly and very transparent. Did not rush or pressure me when purchasing my 2022 GTI! More
by fgsheajr
Employees Worked With
October 10, 2023
I am very happy wit my Jetta. Mario was nice and kind and even helped me get insurance Mario was nice and kind and even helped me get insurance More
by Vikhar
Employees Worked With
October 09, 2023
Were looking for a 7 seat SUV. We worked with Mario and could not be any happier with our brand new Atlas! We worked with Mario and could not be any happier with our brand new Atlas! More
by Avas
Employees Worked With
October 06, 2023
Worked out all details prior to making the trip to finalize on a used car. Straightforward process when I arrived finalize on a used car. Straightforward process when I arrived More
by Mmd
Employees Worked With
October 04, 2023
Over the past weekend I visited City in Evanston and bought a Cross Sport. I had already worked out a lot of the details over the phone and email so it was a painless process when I got to the dealershi bought a Cross Sport. I had already worked out a lot of the details over the phone and email so it was a painless process when I got to the dealership. More
by Jamd
Employees Worked With
October 04, 2023
Just purchased a vehicle from City VW of Evanston and our experience was excellent! It is obvious that customer service and the customer experience is important to the folks at City VW. Gilbert, in sales, g experience was excellent! It is obvious that customer service and the customer experience is important to the folks at City VW. Gilbert, in sales, guided us through the purchase and he was awesome (knowledgeable, friendly, and genuine)! When it was time to sit with Dave, the finance manager, the excellent service and customer care was consistently excellent! Will definitely purchase my next vehicle there! More
by James M.
Employees Worked With
October 04, 2023
My experience with City Volkswagen of Evanston was a pleasant one, very casual and low pressure. Salesman was accommodating, knowledgeable, and friendly. Would highly recommend this dealership to anyone pleasant one, very casual and low pressure. Salesman was accommodating, knowledgeable, and friendly. Would highly recommend this dealership to anyone in the market for a new vehicle. More
by Rlugo21
October 03, 2023
Gilbert was phenomenal with us. He is the most enthusiastic, caring, and knowledgeable salesman I've met. He knew the ins and outs of our car and even lended us the car for a weeken He is the most enthusiastic, caring, and knowledgeable salesman I've met. He knew the ins and outs of our car and even lended us the car for a weekend to try it out. He went above and beyond. More
by Jonathan H.
Employees Worked With
