City Volkswagen of Highland

Andy was great! Not pushy like you’d expect a car salesman to be; he was awesome! Went over details and made sure I understood everything from start to finish! Not pushy like you’d expect a car salesman to be; he was awesome! Went over details and made sure I understood everything from start to finish! More

Lameshia is Very professional customer focused friendly welcoming. Thank you for helping with my purchase of Volkswagen Cross Sport welcoming. Thank you for helping with my purchase of Volkswagen Cross Sport More

Joe made a sort of difficult car buying situation better. I appreciated his personable and light heartedness. I appreciated his personable and light heartedness. More

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships, so we are very familiar with the brand and the typical dealership experience. Unfortunately, our e Volkswagens from various Chicago-area dealerships, so we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10–15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership’s inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) —with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food—we had absolutely no desire to go back. Overall, this experience fell well below the standard we’ve come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon. More

brian and andy were an absolute pleasure to work with and marked our experience so smooth and stress free!!!!! thank you and we will be coming back marked our experience so smooth and stress free!!!!! thank you and we will be coming back More

The dealer was very nice and gave us the best deal. We really appreciate the excellent customer service and smooth experience. We really appreciate the excellent customer service and smooth experience. More

Lameshia was great. Made the whole buying experience 100% better. Very friendly. Dealership was very clean. Made the whole buying experience 100% better. Very friendly. Dealership was very clean. More

Joe Leduc is a great salesperson! His vehicle knowledge is excellent and he has a very friendly personality. I’d recommend him highly to anyone! His vehicle knowledge is excellent and he has a very friendly personality. I’d recommend him highly to anyone! More

Joe was awesome. He was very kind and helpful, and was able to tell us everything we needed to know regarding different models/pricing. Loved him!! He was very kind and helpful, and was able to tell us everything we needed to know regarding different models/pricing. Loved him!! More

Helped my parents out with a new car with great price and had grest service had grest service More