City World Hyundai

Thank you so much Diana I appreciate you so much your service was very good and I am very happy with my car and I'm very happy with the service at your company anybody who want to car go to her she's the service was very good and I am very happy with my car and I'm very happy with the service at your company anybody who want to car go to her she's the best I give her five More

I would like to shout out Michelle Diaz in the Service Department. She is extremely professional in her duties. Each time I come for service, I find her to be so pleasant and courteous to all the customer Department. She is extremely professional in her duties. Each time I come for service, I find her to be so pleasant and courteous to all the customers. She is the type of person who should be pushed through the ranks, because she will bring added value to the organization. I am retired for several years, but if I was still running various manufacturing and engineering companies, I would try to steal her from you. Respectfully yours, Mike Gibbs Hyundai owner for 21 years More

Diana has been great! She went above and beyond on getting me the car I wanted. This has been going on for about a month, and called me when the car arrived. Given the current situation she did the be getting me the car I wanted. This has been going on for about a month, and called me when the car arrived. Given the current situation she did the best she can and all I can say is that I walked out happy! More

Worked with Dayri whom was pretty nice but they should have a better sense of communication with clients. I had to call them multiple times to find out what was the process looking like. When they aske have a better sense of communication with clients. I had to call them multiple times to find out what was the process looking like. When they asked me for a co-signer, I told them I did not want a co-signer. After this they stopped the buying process, I found out by calling them to ask dayri to tell her finance manager to stop running my credit . This is due to requesting them to try only with 5/6 banks . They did not listen and ran it with more banks . I dislike wasting my time if the process is an online buying process stop forcing clients on coming into the dealership. Also if a dealership’s finance manager cannot negotiate with a bank to get an approval then why keep him working? A bank always gives a counter offer something that was not even brought to my attention due to lack of communication from finance team and sales team. My experience was not the most pleasant , due to lack of communication, sales and finance not listening to clients request. Advise: listen to clients, communicate with them more during the sales process. More

I was pleased that the dealership opened on time. The wait time wasn’t bad either. wait time wasn’t bad either. More

Leonard was very helpful and knowledgeable on what models came with different features and packages came with different features and packages More

Jimmy in the service department was friendly, professional, courteous, and got the job done that was promised in the time frame that was promised.. I could not be happier .. Thanks again professional, courteous, and got the job done that was promised in the time frame that was promised.. I could not be happier .. Thanks again More

I searched for months for a CPO Hyundai Kona for my son. I found an internet posting for a 2018 SEL model with only 7,500 miles - for a very competitive price as other local dealers. I had a 100 mile sear I found an internet posting for a 2018 SEL model with only 7,500 miles - for a very competitive price as other local dealers. I had a 100 mile search radius. I reached out to City World through Car Gurus at 10 PM and the sales manager Oscar Kienou reached out to me via email and telephone call by 10 AM the next day. I drove down to the Bronx to see the car in person. Everything as advertised and in web pictures. Oscar had me work with salesman Peter Back. Few bumps and bruises (as expected in a pre-owned car) that Peter said his detail team would take care of. I left a deposit and would return to see car once cleaned up. Returned a few days later, car was beautiful and detailed. Decided to purchase car that day - but realized I wasn't prepared as I didn't have my checkbook for the deposit. Peter Back offered to drive me to my bank so I could get a certified/cashiers check. Which we did. While we drove to/from my bank, Finance Manager, Tony Kim had already started my paperwork. Sat with Tony for less than 1 hour and had secured financing and purchased a very cost effective (and clearly explained) extended warranty. All done, drove the car home that day with NYS plates, no paper temp tags. I have purchased many vehicles and experienced many dealers - most recently Lincoln (twice), Genesis (Danbury), Nissan, Kia, Infiniti and BMW - this transaction at City World Hyundai was by far the most efficient and enjoyable. Everyone I came in contact with was very friendly and helpful. I honestly have zero complaints and would certainly buy or lease another vehicle from City World Hyundai. More

She's very professional and helpful, and pleasant to speak with makes sure you understand speak with makes sure you understand More