City World Hyundai

From the moment my family walked into City World Hyundai we were greeted and promptly accommodated by the staff.Diana made the Car buying process an ease.I have never had a better customer experience than I we were greeted and promptly accommodated by the staff.Diana made the Car buying process an ease.I have never had a better customer experience than I did today with Diana.She is very knowledgeable and friendly in every way possible.Diana went out of her way to make us feel comfortable.We test drove the car we wanted and Diana made sure we picked a car we would love. We also worked with Mykael in the finance department which helped us by explaining everything in detail as far as our loan. Erizardo was also very helpful by making sure our car was ready to go with everything we needed. My family and I are so thankful for the service we received.The team at City World Hyundai is phenomenal. If you ever need to purchase a car Diana is the person to see.This Suv is perfect for our family. Thank you City World Hyundai. More

Cheers to DIANA! !! She's an amazing, courteous, and professional sales rep who is knowledgeable and makes sure you understand the entire process. My husband was happy !! She's an amazing, courteous, and professional sales rep who is knowledgeable and makes sure you understand the entire process. My husband was happy and drove out with his 2022 Palisades. I will definitely refer my friends and family to DIANA!! More

Diana was Phenomenal and Very Helpful she made me feel like no matter what You will be walking out with a Car Today and She was Right Also Thank you Tony and Eddie for all the Financial Help and Thank Y like no matter what You will be walking out with a Car Today and She was Right Also Thank you Tony and Eddie for all the Financial Help and Thank You Wally for your assistance as well I have told some family and friends I hope that they come and check you guys out soon Thank you for everything Andre Riley More

They have an awesome team that remembers all of their customers. We were immediately seated with a professional sales Person Diana Almonte who listened to our history with our vehicle and placed us in a customers. We were immediately seated with a professional sales Person Diana Almonte who listened to our history with our vehicle and placed us in a vehicle that fitted our needs. I am going to recommend this dealership to my friends and family. Thank you Diana! More

Just lease a new Hyundai Elantra from Diana at city world Hyundai. She was as supportive to me and my purchase as anyone could be. I was a mess today too losing my paperwork and forgetting my plates but she Hyundai. She was as supportive to me and my purchase as anyone could be. I was a mess today too losing my paperwork and forgetting my plates but she walked me through everything. We struck the deal I was looking for and at the very end I left with a brand new car! She’s great so please if you come here ask for her!! More

We are moving soon, and naturally in order to do so, we needed a vehicle. As first-time purchasers, we did our research online ahead of time, and after identifying what car we wanted based on the *stellar* needed a vehicle. As first-time purchasers, we did our research online ahead of time, and after identifying what car we wanted based on the *stellar* fuel economy and features, we "settled" on coming to visit this dealership. The plan had been to visit several Hyundai dealerships in the area to avoid "settling" for the first one we visited--however, thinking ahead, I (wife) researched the Hyundai dealerships in the area, and the reason I recommended we visit this one first was because of the promotions and financing options available. This was a location that offered 0% financing if you qualified, and while other locations offered concessions like $1,500 dealers choice (w/o 0% interest financing at the time of this review), or $1,500 coupled with standard financing (no interest), on the long term I didn't see the value in it. The other promotions they honored included participation in the Drive Clean initiative in New York (point-of-sale rebates for your Hybrid or Electric vehicle), First-Responders promos from the manufacturer, and a few other perks. So those are all the reasons *I* chose to come here first. The reason *we* stayed was because of the excellent customer service (🤩🤩🤩). The place is clean and cozy, and though the building has seen better days, pretty buildings do not good people make. Case in point: we went for a walk in the region to also consider our options at other dealerships nearby that look much prettier up front. We talked to a few of the sales folks, and asked a few basic questions. No matter how good the deal is however, the right answer to "what's the range for this PHEV's battery-only mode?" *is not* "136 miles." And the confidence they stated that with, too (😞). I digress. Leonard welcomed us in and he asked questions to better understand what we were most interested in (FUEL ECONOMY!). After a friendly exchange, he arranged for a test drive of the vehicle we had come in to see, and during the drive provided us as much information as he could based on what he knew about the vehicle. This is where his customer service became stellar: we had some questions in the car about specific safety features available on the 2022 Hyundai Ioniq PHEV (SEL), and he responded with the information he could recall to the best of his ability, but once we got back to the dealership, the *first thing he did completely without prompting* was confirm with colleagues and management whether his information was correct, and only after then he returned to us and corrected himself before we continued on with the transaction. It's very clear that the staff here are customer-focused and do their best to meet the customer where they are for the vehicles they need. I'm sure at one point, when asked about the color, I responded "any color *but* blue". And yet here we are. Their offer was amazing, and even though we ran into some difficulties (entirely *our fault* as first-time car buyers), the entire team tagged in this review did their best to make up for it and turn this into a great experience all around. I would definitely recommend them to anyone interested in making their first-time car purchase, especially if you're looking for that *stellar* fuel economy. More

As soon as you walk in you feel welcome. Very professional sales agents who make sure to address all of your questions. I had the opportunity to work with Diana Almonte in 2019 when I bought professional sales agents who make sure to address all of your questions. I had the opportunity to work with Diana Almonte in 2019 when I bought a Tuckson Sport and she was so great, honest, efficient and caring for my vehicle needs that I promised I would visit again to buy a vehicle for my wife. Guess what? I just had a lease of a Santa Fe 2022. Thanks for the great service Diana. I had competitive prices at other brands, but because of the great service, follow up and willing to assist, I decided to do it CityWorld Hyundai! Erizardo, thanks for the great service. I felt your honesty and willing to help. Awesome negotiation, not pushy in sales. You gave me clear information and cared about my family’s needs. You don’t find managers like you these days. I enjoyed this buying experience and you were part of it! Thanks! Mykael, I remember our negotiation on 2018 and 2019. Now in 2022 lol. You were awesome. Good job. I like your simplicity in negotiation and setting clear expectations. Once again another closed deal. Thank you for making a smooth process for me and my family. Quick doc processing. Loved it. May we meet again on my next purchase. In general, thank you Hyundai for satisfying our vehicle needs. You have won a loyal customer! There is no best promotion than a satisfied client to promote your excellent work! :) More

Excellent staff and service. Great management.I am well please with City Hyundai service center. please with City Hyundai service center. More

I cannot thank Diana and her team more!! Diana was honest & went out of her way to make sure I got exactly what I was looking for. & went out of her way to make sure I got exactly what I was looking for. More