Cityside Subaru

Fantastic Buying Experience Glen and Cityside provided a fantastic buying experience. Least stressful ever. We agreed on the car, the options and the price online. When I went Glen and Cityside provided a fantastic buying experience. Least stressful ever. We agreed on the car, the options and the price online. When I went in, they stuck right to the deal we made with no attempts to change and no hidden markups. I came with online valuation sheets for my trade-in and they matched one. My car was a factory order with a very particular option bundle and they handled everything smoothly and the car arrived slightly ahead of schedule. When my car arrived, they arranged for financing with a better rate than my own credit union. They also took care of the RMV work right on site at the dealership. Everyone was friendly and laid back. I'm already in my new car and, for the first time ever, the whole process was a breeze. More

first 6000 mile maintenance quick and easy Hi: On a whim, I dropped into Cityside on a Sat. afternoon when I happened to be in the area (I live about 30 miles away) as my first 6,000 mile main Hi: On a whim, I dropped into Cityside on a Sat. afternoon when I happened to be in the area (I live about 30 miles away) as my first 6,000 mile maintenance was about due. As it turned out, they could service my Impreza right then and I was in and out in about 35 minutes. Service manager was pleasant, straightforward and professional, waiting area was comfortable and clean. My car came out shinier than it went in (exterior was washed.) So now my Impreza looks as great as it runs. Thanks, Cityside. . More

Friendly service Tom was very helpful during the whole process, and was in constant contact with us as we awaited the arrival of our car. Any questions we needed to as Tom was very helpful during the whole process, and was in constant contact with us as we awaited the arrival of our car. Any questions we needed to ask he was quick to respond, either via email or phone call. He took the time to explain all the inner workings of our Crosstrek as soon as we got the car, and checked in right away to see how we liked the car. More

Outstanding experience with sales team My husband and I originally came in for a test drive, expecting to buy the car from a different dealership where we had a personal contact. We were pl My husband and I originally came in for a test drive, expecting to buy the car from a different dealership where we had a personal contact. We were pleasantly surprised by our experience with Mark Lidano: he was very helpful and knowledgeable and at no point did we feel like he was pushing us to talk about the actual purchase. His answers always appeared genuine. For instance, I asked him how much of a discount we can expect to get on a new car purchase, and he gave us the number that was in line with the discount from our friend at the other dealership. In the end, he assured us that he would match the price that we receive anywhere else. We ended up purchasing the car from him, and one month into it, have no regrets. One thing to note though is that I was disappointed with the John Melvin on the finance team. He pushed on us a few insurance products that we ended up signing up for after he promised us that we could change our minds within 90 days. After some research, it turned out that the insurance products were grossly overpriced. We tried cancelling, but he wouldn't return our calls. In the end, I resorted to contacting Mark Lidano, who offered to cancel them on our behalf. The cancellation was finalized a few days later. Overall, we had a great experience. If you go in, make sure you ask for Mark Lidano and try to stay away from John Melvin or at least take his advice with a grain of salt. More

First use of your service department I was in and out in under an hour, which I greatly appreciated. All service personnel were focused and kept the morning line moving right along. I was in and out in under an hour, which I greatly appreciated. All service personnel were focused and kept the morning line moving right along. More

Oil change Servuce was fast abd convenient there was no waiting time and I didn't have to schedule in advance as they have the express service for oil change, I Servuce was fast abd convenient there was no waiting time and I didn't have to schedule in advance as they have the express service for oil change, I was able to use coupon and payed less. More

Excellent customer service, very courteous. This was my first visit to Citywide Subaru and I selected this location for convenience. My visit was for a Subaru service recall. Karen Viera was m This was my first visit to Citywide Subaru and I selected this location for convenience. My visit was for a Subaru service recall. Karen Viera was my service agent and she was extremely efficient and courteous. The service was performed as stated and the outside of the car was cleaned. I will definitely return for future regular service visits. More

Excellent courteous and prompt service This is a thoroughly well-managed dealership. I have bought three Subarus from them and used service and parts. They do what they say they'll do, and This is a thoroughly well-managed dealership. I have bought three Subarus from them and used service and parts. They do what they say they'll do, and do it well. No worries. More

nice but overpriced and lacking attention I had a key made for a 2015 Forester. The people were nice and the service was quick. But they failed to call me when they received the key. And I thi I had a key made for a 2015 Forester. The people were nice and the service was quick. But they failed to call me when they received the key. And I think the complimentary car wash was only for the driver's side. Did I mention that one key cost $300? Get real! More

My car is in the best condition. I purchased my car in 2014. My visit gave me a chance to learn about the condition of my car. I'm glad that the condition is super. I have listed the people that have looked My visit gave me a chance to learn about the condition of my car. I'm glad that the condition is super. I have listed the people that have looked at my car since 2014. More