Cityside Subaru

Somewhat unsatisfied Recently I bought a Subaru Legacy from this location and since then I have regretted it. When I first bought the car, I was told it had 60 somthing od Recently I bought a Subaru Legacy from this location and since then I have regretted it. When I first bought the car, I was told it had 60 somthing odd miles on it, that it was a car transferred from another location. This already didn't sit well with me because I wasn't told it would be driven to your location from another location. At this point, I should have requested to wait for a car coming off the flatbed truck on the 20th of this month. My car has had noise issues since I drove it off the lot the first day. I even brought it back the next day and was told it sounded normal but scheduled an appointment with the service agent just in case. The noise became more frequent by the time my appointment came up. At my appointment, they made some adjustments to the rotor and during the test drive it wasn't making a sound by the end of the day it was starting to make the noise again. Now, a week later, the rotors have flat spots and they're creating a humming sounds and a jerking feeling while stopped and once they are heated up. The jerking makes me and my passages have nausea. I haven't had this car for a month yet and am bringing this car back for a 3rd time, second official service. I hate being told nothing is wrong and being sent home and having the issues arise again. I have taken people, who know about cars, for multiple test drives and have told me they notice the problems my car has. I also test drove another 2016 Subaru, my family member bought at Wakefield, and it does not make the same sounds or jerky movements that mine does. I simply want what I paid for, and that's a nice new working car. I honestly wish I bought my car at Wakefield instead. I am sorry but it's how I feel. Your empliyees are really nice and I do commend you for that. My poor rating does not reflect my personal experience with the sales or service customer rep but I do wish I held off buying this car. I am tired of being sent home and the issue not resolved. I am tired of having to reschedule appointments and work to deal with these issues. By this point I just want my rotors and breaks replaced and the issue resolved. I also don't believe I should be charged for something that shouldn't have been an issue to begin with. More

Your new quick oil-change + service center & staff: the BEST My entire visit for the 140,000 mile service on my much loved and relied upon 2004 Subaru Forester was accomplished in about 40 minutes (from arrival My entire visit for the 140,000 mile service on my much loved and relied upon 2004 Subaru Forester was accomplished in about 40 minutes (from arrival to departure). The super guy who did it all was clearly a "happy camper," and my nervous hurried self was calmed, and "got happy." THANKS! More

Helpful, honest, reliable From the day I bought my 1999 Legacy wagon in 2003 to last week, when I brought it in for an expensive repair, the staff at Cityside Subaru have been From the day I bought my 1999 Legacy wagon in 2003 to last week, when I brought it in for an expensive repair, the staff at Cityside Subaru have been helpful, honest and reliable. They answer questions, they explain problems, and they don't try to "upsell" the customer. When I needed to have something replaced instead of repaired, they found the right parts at reasonable prices. On the most recent repair, they discounted the labor so that the bill wouldn't knock me out. I only wish the location were closer to home. More

Great Experience! Tom was awesome to work with! I definitely recommend Tom if you are looking for a great car buying experience. We could not be happier with our new ca Tom was awesome to work with! I definitely recommend Tom if you are looking for a great car buying experience. We could not be happier with our new car! More

Subaru Lease I have never driven a Subaru and I have never leased a car before. Tom DAlessandro explained everything to us, didn't put any pressure on us, searched I have never driven a Subaru and I have never leased a car before. Tom DAlessandro explained everything to us, didn't put any pressure on us, searched high and low for the car/color that we wanted and, in the end, worked out a very nice deal with us! He sat in the car with me before we drove off and answered all of my questions and told us to call him whenever if we needed to. I would recommend Cityside, and Tom in particular, to anyone! More

Friendly and helpful service Zander in the service department was very helpful, especially in light of the fact that after he figured out what it would take to get my car in worki Zander in the service department was very helpful, especially in light of the fact that after he figured out what it would take to get my car in working order I decided that I was going to junk the car rather than fix it. More

One of the best car buying experiences! I went to this dealership to purchase a STI subaru and i was lucky enough to work with Dan Rzepnicki who was phenomenal throughout the process. Dan wa I went to this dealership to purchase a STI subaru and i was lucky enough to work with Dan Rzepnicki who was phenomenal throughout the process. Dan was just not only a salesman to me he became a friend who wanted to get me the right information i needed to make the purchase. Dan is a very knowledgeable employee and i would reccomend people to see him for the best car buying experience. The dealership itself is a very friendly environment and very clean and they will take care of you every time. Again amazing work by Dan Rzepnicki!!! More

Not pushy at all! Glen was great. I came in knowing what I wanted, but I didn't feel any pressure from him to make a decision. Once I bit the bullet, he pulled all stri Glen was great. I came in knowing what I wanted, but I didn't feel any pressure from him to make a decision. Once I bit the bullet, he pulled all strings imaginable to make sure my car was ready for me that same day. It was the easiest and most pleasant car buying experience I have had! More

Not a body shop Their great for simple things, oil changes, and engine repairs. Unfortunately I have not had good luck when it comes to body related repairs. Some o Their great for simple things, oil changes, and engine repairs. Unfortunately I have not had good luck when it comes to body related repairs. Some of the technicians clearly do not understand how disassemble and reassemble the various body assemblies. For example the last time I was in I wanted a piece of rubber weatherstripping replaced because it was old and cracking. My reward was a cracked body panel. I would have to pay a body shop 400 dollars to fix this damage. In addition the service adviser was rude and unapologetic and did not carry through with his promises when the damage was shown to them. More

Awesome! Fast courteous efficient service . No complaints . Have always gone the extra effort to see if a part or service is still under warranty . That is an Fast courteous efficient service . No complaints . Have always gone the extra effort to see if a part or service is still under warranty . That is an effort I appreciate . Highly recommend . More