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Claremont Toyota

Claremont, CA

Overview
Employees
Reviews
Vehicles
4.5
4,119 Reviews
A graduate of the University of Northern Iowa, David Wilson has been involved in the automobile industry for nearly 40 years. He was vice president and general manager of Covey Lincoln Mercury in Phoenix, Arizona, for five years before coming to Toyota of Orange in 1982. Before buying out the owner of Toyota of Orange in 1985, he was the vice president and general manager. Mr. Wilson is now the owner and president of sixteen automobile dealerships - employing nearly 2000 people. Sales for these corporations now total just under $2 billion annually, making the Wilson Automotive Group one of the ten largest dealership chains in the nation. Claremont Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Come see for yourself how our team of experts help keep your Toyota a Toyota. Claremont Toyota has expert technicians on staff to handle your repair needs or oil changes, tire rotations, battery replacement, brake repairs and all other Toyota Factory Scheduled Maintenance.
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601 Auto Center Dr

Claremont, CA

91711

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Showing 4,119 reviews

December 03, 2022

AWESOME EXPERIENCE! ! Chris, Alfonso, Jonathan, Henry, Janeth, Fabrizio The Best Sales and Finance Team To Have There!! Loving my 2016 Chevy Colorado LT. Decision was eas More

by PRAYJDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janeth Mestas
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Dec 05, 2022 -

Claremont Toyota responded

We strive for feedback like yours! Thank you for taking the time to share your experience. It's a team effort here and we're so proud of our sales team for making sure you drove away behind the wheel of your Chevy Colorado! Welcome to the family! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Dec 05, 2022 -

PRAYJDA responded

Thanks!! Glad To Be Part Of The Toyota Family!!

Dec 27, 2022 -

PRAYJDA responded

I withdraw my prior review of this dealership today LARGELY due to the horrible gross disregard and disrespect of Cris Barreto, Salesman and Yupe, Toyota's so called Customer Service Relations Mgr on Monday, December 26, 2022. Exactly just 1 day after Christmas and days before my 30 days/1000 miles expire!! I was led and now clearly deceived to believe by Cris B. that my Oxygen Airflow Sensor HO2S/Bank 1 had been serviced 4 hours prior to my decision to purchase my 2016 Colorado Truck on November 29, 2022. On December 23, 2022 check engine sensor came on so brung to them/him because was told by Chevy dealer it was the same sensor Toyota claim to have serviced/replaced, etc but clearly did not and need them to service like was told they had!! Cris and Yupe did everything WRONG and DID NOT support me, DID NOT Act In Good Faith, Was Ruthless and Unethical buisness behaved men toward me now that I paid Toyota $24, 000 CASH for truck less than 20 days prior!! Neither was interested in building good fair honest reasonable future relations with me for my purchase rather just treated me coldy like yesterday's trash!! I sent diagnostic test pic to Cris via text as he asked as sensor had gone off on my way there so showed him and Yupe both my pic from Friday, December 23, 2022 which shows sensor was clearly on and until I arrived in warmer climate 12/26/22!! Still no reply or call or decent customer support from either of them to honor work and do good faith practice under Lemon Laws and standard professional practice being a Toyota Dealer brand!! Got my specific estimate today along with diagnostic test done+ pic sent Monday December 26 to Cris cell phone from a TRUSTED BONAFIDE AUTOTECH mechanic@ Rancho Cucamonga.... So BUYER'S BEWARE when you shop here deal with them and their product..Whether it's a Toyota car/truck or NOT they only out to get your money then treat you horribly as if you didnt just pay them to feed their families and be half way decent towards you as a valued customer who did what was right and only ask for service that was fair and expected prior to closing sale 11/29/22..... I am very HAPPY with my Chevy Colorado!! I will gladly now take my buisness to CHEVY or private mechanic in Rancho as stated earlier!! And as a Toyota owner of 2 cars for 12 yrs...I will continue my GOOD QUALITY SERVICE & RESPECTFUL CUSTOMER relations with Crown Lexus@ Ontario Auto Center !!

Dec 28, 2022 -

PRAYJDA responded

Great To See Things Made Right Today At Claremont Toyota! I was over joyed to receive calls / text from Cris Barrieto and Yupe, Customer Service Relations Manager, to support my concerns and willingness to reconsider further servicing and/or paying to have my oxygen airflow sensor replaced asap !! Now that's great service plus greatness of an Amazing Toyota team!! Thanks Cris and Yupe for reaching back out to me this Tues/Wed to make me feel like what matters to me does matter to you as your valued new customer of a 2016 Chevy Colorado LT!! My first impression is now my last impression of Claremont Toyota. Which is your the best in the buisness of products you sell on your lot and have Amazing Talented Professional People who continue to stand by superior customer service from start to the end of a great sell! Happy New Year's And Many Blessings To You All In 2023!

Helpful
December 03, 2022

This dealer had very professional service, we are very satisfied with the service. Thank you Luis Fernando More

by DMMEJIA27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Venedick Songco
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Dec 05, 2022 -

Claremont Toyota responded

Thank you for your stars! We're so happy to hear Luis ensured a 5-star visit! Until next time! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
December 02, 2022

The dealership was very very accommodating. I walked in without any issues to see the car I was inquiring. Joey helped each and every step making the transaction smooth. More

by Shirjuanda Woodson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Munoz, Vanessa Alvarez
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Dec 05, 2022 -

Claremont Toyota responded

Congratulations and welcome to the family, Shirjuanda! We're thrilled Joey and our team ensured a 5-star visit! Thank you for your stars! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
December 02, 2022

After initially not having a good experience this dealership reached out to me directly and corrected my issue and gave me a break on the price. Issue will occur for many reasons but when the custome More

by MLWANDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivica Zupic
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Dec 05, 2022 -

Claremont Toyota responded

Thank you for giving us the chance to make it right! We're so happy to hear we made up for your bad experience. Don't hesitate to reach out with any further questions or concerns, we're always here to listen. Take care. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
December 01, 2022

I love the customer service you guys have at the dealer 😁😁😁😁 thank you so much for everything More

by Erlin castellanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Dec 02, 2022 -

Claremont Toyota responded

We love to hear it, Erlin! Thank you so much for choosing Claremont Toyota! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
December 01, 2022

I loved my rep, super friendly and helped the time pass. They have a Clean facility and refreshments for the wait More

by VANESSALORGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Dec 02, 2022 -

Claremont Toyota responded

Thank you, Vanessa! We're so glad to hear our team provided you with a memorable experience. Until next time! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
November 30, 2022

This place is a rip off, totally over reported what was “wrong” with my car More

by SG5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2022 -

Claremont Toyota responded

It's very important that we're providing accurate service, which is why we'd like to learn more about what you were told by our service team. Please contact us at your convenience. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
November 30, 2022

Claremont Toyota’s service quality is unacceptable. Everyone in the Dealership in a mission to rob consumers. More

by Naser Ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bert Gonzalez
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Dec 01, 2022 -

Claremont Toyota responded

Naser, This is extremely discouraging to read and we'd like to learn much more about what's transpired and where we have fallen short. Please contact us at your earliest convenience. We look forward to speaking with you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
November 30, 2022

Everyone I've ever dealt with at Claremont Toyota has been professional, courteous and friendly. That makes every visit a pleasant experience. The dealership is clean and well organized. The service depa More

by TRACY.NUNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 30, 2022 -

Claremont Toyota responded

We strive for feedback like yours, Tracy! It's a team effort here every day and we're so happy to hear we always deliver 5-star service. We look forward to serving you again soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Helpful
November 30, 2022

Not trustworthy. Not reliable. One employee is very rude and the employee still works there More

by .
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil
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Nov 30, 2022 -

Claremont Toyota responded

We're discouraged to see you've had a negative experience with a member of our team. You should be receiving 5-star service from everyone here, which is why we'd like to speak with you about this further. Please contact us at your convenience. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Nov 30, 2022 -

. responded

I have respond and emailed. No response yet. Tomorrow will be a week since I emailed Ivica back.

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