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Coastal Kia

Wilmington, NC

4.8
5,558 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,558 reviews

July 23, 2025

Smooth operation, friendly staff , work done in a timely matter. Check out was seamlessly and informative. More

by hogecarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

We walked into Coastal Kia simply to take a look at the various models and drove home that afternoon in a brand new Sportage! Heber Quezada was a pleasure to work with and made the process of trading in ou More

by linda.stefanelli
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

Coastal Kia makes the car buying process easy and enjoyable. Greeted with a smile and handshake the minute you walk in the door. They had exactly what I was looking for on the lot within 24 hours. More

by Mark M.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Coastal Kia responded

Thank you Mark! We appreciate the five star review and gracious comments. Our team strives to deliver a truly exceptional experience to every client during every visit. Congratulation and enjoy! We appreciate your loyalty. We are here if you need anything.

July 22, 2025

Good staff. Clean, nice inventory of vehicles. They call me too frequently asking to make an offer on my current vehicle. More

by jamestrainor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. We apologize for the repetitive calls. Our best pre-owned vehicles come from our customers. We appreciate the five star rating for our Service Consultant Gary Nelson. Thank you for choosing Coastal Kia!

July 20, 2025

I was called by the salesman to come in to buy my 2018 Kia that I had in for service when my wife and I got to his desk he went back-and-forth with the sales manager and informed me that I would have to b More

by HOFFMANJOHNNY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jan Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Coastal Kia responded

Mr. Hoffman, we apologize we missed you via phone today. We are here to help. Our Operations Manager Peggy Roberts would like to discuss your experience with our Product Specialist Jan Ramos and our sales team. We pride ourselves on our customer service culture and would like to gather some more information. Please reach out to Ms. Roberts on her direct line 910-798-4706. We look forward to your call. Thank you

July 17, 2025

I’ve been bringing my vehicle in for service for a while now, and I have to say that Bob, my service advisor, is truly outstanding. From the moment I walk in, Bob greets me with a friendly, professional att More

by TTMURRAY83080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Coastal Kia responded

Thank you! Your heartfelt testimonial and compliments for our Service Consultant Bob Tomlin are greatly appreciated. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and rate your service experience. We appreciate the high marks for so many of our team members. Thank you for choosing Coastal Kia!

July 16, 2025

Very pleased with the service Coastal Kia has provided. Would recommend this dealership to anyone interested in purchasing a vehicle. More

by CUTEELI2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Coastal Kia responded

Thank you for the recommendations and high marks. We love the feedback including, "very pleased with the service Coastal Kia provided...would recommend." Please do not hesitate to reach out if you need anything. Thanks again!

July 14, 2025

Coastal Kia has been instrumental in helping me maintain my vehicle and the longevity of my vehicle. Bob is a very honest service member whom I literally put the life of m vehicle in his hands when it comes More

by amcneill0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Coastal Kia responded

Thank you! Your heartfelt service testimonial and high marks for our Service Consultant Bob Tomlin are truly appreciated. We love the feedback including, "Bob is a very honest service member whom I literally put the life of my vehicle in his hands." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

July 12, 2025

Everyone goes above and beyond from the time you pull into the service department until you leave. More

by LuvmyCX9
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Coastal Kia responded

Awesome review! Thank you for the five star rating and compliments for our team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia!

July 11, 2025

Overall great experience. Sam was very professional and communicated throughout the entire process. Highly recommend. More

by DCOMBS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Coastal Kia responded

We truly appreciate the high recommendations and compliments for our Service Consultant Sam Weisman. We love the feedback including, "Sam was very professional and communicated throughout the entire process." Please do not hesitate to reach out if you need us. Thanks again!

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