Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coastal Kia
Wilmington, NC
5,516 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,516 reviews
June 10, 2025
They provided great customer service and took care of my requests and did everything in a timely manner requests and did everything in a timely manner More
by IBEEFROG974
Verified CustomerEmployees Worked With
June 10, 2025
All was fine until we went back for our EV6. We told everyone, from the lady who put us first on the list, to GQ, to other salesmen who texted us, to our salesperson Heber we only wanted the EV6 We told everyone, from the lady who put us first on the list, to GQ, to other salesmen who texted us, to our salesperson Heber we only wanted the EV6 GT Line with a Panoramic Sunroof. They said they had one locally, everything we asked for, even the panoramic sunroof. I asked Heber to send a photo of the car including the top. His photo stopped just short of showing the entire roof with only a basic sunroof. Sitting in the car at the dealership I noticed the panoramic sunroof was not there. My wife and I were seconds away from leaving stopping the process. We were extremely pissed we spent so much time in the dealership being lied to from everyone. No apologies from anyone there. We went through with the deal but will return it to any other Kia within 150 miles once our lease is up. We will not recommend this dealership to anyone. Rich Back More
by rback1960
June 09, 2025
Quality customer care! Having the shuttle is a major plus. It takes the unpleasantness of a long wait and replaces it with a pleasing experience. Well done Coastal Kia! Having the shuttle is a major plus. It takes the unpleasantness of a long wait and replaces it with a pleasing experience. Well done Coastal Kia! More
by tbennett
Employees Worked With
June 09, 2025
Coastal Kia is the best! I never have any problems when going there and they are always very helpful I never have any problems when going there and they are always very helpful More
by AlyssaA.Larson
Employees Worked With
June 09, 2025
Everyone was very helpful and nice,they quick to help and make sure we're satisfied. make sure we're satisfied. More
by jenniferhall982
June 06, 2025
Although my vehicle service was done well, I was disappointed at how long it took. My appointment was 11:15. The technician told me they would be done about 12:45/1:00. It was an hour later before t disappointed at how long it took. My appointment was 11:15. The technician told me they would be done about 12:45/1:00. It was an hour later before they finally finished. More
by DCSHOLAR
Employees Worked With
June 06, 2025
My service advisor, Sam, kept me informed of the update being done on my radio. The service was completed an hour earlier than I expected, and the radio works great! being done on my radio. The service was completed an hour earlier than I expected, and the radio works great! More
by hwaynet01
June 05, 2025
Bob Tomlin always takes great care of us. He is easy to work with and makes your service experience pleasant. Great asset to Coastal Kia. He is easy to work with and makes your service experience pleasant. Great asset to Coastal Kia. More
by CHUCKMENCH
Employees Worked With
June 04, 2025
I've always had a great experience at Coastal Kia. They take excellent care of you! Tyler and Don are awesome to work with. They take excellent care of you! Tyler and Don are awesome to work with. More
by demeester79
