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Coastal Kia
Wilmington, NC
5,558 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,558 reviews
July 23, 2025
Smooth operation, friendly staff , work done in a timely matter. Check out was seamlessly and informative. matter. Check out was seamlessly and informative. More
by hogecarl
Verified Customer
July 23, 2025
We walked into Coastal Kia simply to take a look at the various models and drove home that afternoon in a brand new Sportage! Heber Quezada was a pleasure to work with and made the process of trading in ou various models and drove home that afternoon in a brand new Sportage! Heber Quezada was a pleasure to work with and made the process of trading in our old car and buying a new one quick and easy. Even after the sale, he’s been readily available and helpful in answering any questions or concerns. More
by linda.stefanelli
Employees Worked With
July 22, 2025
Coastal Kia makes the car buying process easy and enjoyable. Greeted with a smile and handshake the minute you walk in the door. They had exactly what I was looking for on the lot within 24 hours. enjoyable. Greeted with a smile and handshake the minute you walk in the door. They had exactly what I was looking for on the lot within 24 hours. So nice to do business with a dealership that is locally owned and operated! More
by Mark M.
July 22, 2025
Good staff. Clean, nice inventory of vehicles. They call me too frequently asking to make an offer on my current vehicle. Clean, nice inventory of vehicles. They call me too frequently asking to make an offer on my current vehicle. More
by jamestrainor
Employees Worked With
July 20, 2025
I was called by the salesman to come in to buy my 2018 Kia that I had in for service when my wife and I got to his desk he went back-and-forth with the sales manager and informed me that I would have to b Kia that I had in for service when my wife and I got to his desk he went back-and-forth with the sales manager and informed me that I would have to buy another car on top of the existing loan that I already have with a Kia Practically made a full out of both my wife and I never again More
by HOFFMANJOHNNY21
Employees Worked With
July 17, 2025
I’ve been bringing my vehicle in for service for a while now, and I have to say that Bob, my service advisor, is truly outstanding. From the moment I walk in, Bob greets me with a friendly, professional att now, and I have to say that Bob, my service advisor, is truly outstanding. From the moment I walk in, Bob greets me with a friendly, professional attitude and always makes sure I understand exactly what’s going on with my car. He takes the time to explain the work that needs to be done, answers all my questions honestly, and never tries to upsell me on things I don’t need. I really appreciate how transparent and trustworthy he is — it makes the whole experience stress-free. Bob keeps me updated throughout the process, so I’m never left wondering when my car will be ready. He goes above and beyond to make sure I’m satisfied every time. And when I picked it up, I was so impressed with how clean it was — they went above and beyond to make sure it looked great inside and out. The detail department is top notch .. If you want excellent service and someone who genuinely cares about their customers, ask for Bob. He’s the best! More
by TTMURRAY83080
July 16, 2025
Very pleased with the service Coastal Kia has provided. Would recommend this dealership to anyone interested in purchasing a vehicle. Would recommend this dealership to anyone interested in purchasing a vehicle. More
by CUTEELI2011
Employees Worked With
July 14, 2025
Coastal Kia has been instrumental in helping me maintain my vehicle and the longevity of my vehicle. Bob is a very honest service member whom I literally put the life of m vehicle in his hands when it comes my vehicle and the longevity of my vehicle. Bob is a very honest service member whom I literally put the life of m vehicle in his hands when it comes to reccommended maintenance. More
by amcneill0907
Employees Worked With
July 12, 2025
Everyone goes above and beyond from the time you pull into the service department until you leave. into the service department until you leave. More
by LuvmyCX9
July 11, 2025
Overall great experience. Sam was very professional and communicated throughout the entire process. Highly recommend. Sam was very professional and communicated throughout the entire process. Highly recommend. More
by DCOMBS1
Employees Worked With
