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Coastal Kia

Wilmington, NC

4.8
5,881 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,882 reviews

February 29, 2024

Excellent service, very customer minded. Service manager offered, beverages, snacks, and service rep, even opened the door for me on the way out. Outstanding More

by chrismott29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Coastal Kia responded

Wonderful news. We sincerely appreciate the five star service review and high marks for our Service Consultant Sam Weisman. We love the feedback including, "excellent service, very customer minded... outstanding." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

February 28, 2024

Great staff. Always communicating through the process when getting my car serviced. Never had a bad experience More

by smsnively
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star service review and compliments for our team. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia! We are here if you need us.

February 28, 2024

Brandon was great! No pressure felt to buy and he worked with what we asked for. More

by Doodle2827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
Feb 28, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star review and compliments for our Product Specialist Brandon Wright. We love the feedback including, "no pressure felt to buy and he worked with what we asked for." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 28, 2024

I'm still mulling over my experience. It started off decent enough; however, I'm not a fan of the back and forth, numbers game. It's just old and not the best use of people's time. Just d More

by Erica
Recommend Dealer
No
Employees Worked With
Guder "GQ" Quezada
3.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Desmarest
Feb 28, 2024 -

Coastal Kia responded

Erica, we are here to help. Our Operations Manager, Peggy Roberts left you a voice mail to discuss your concerns. Please return her call to 910-798-4706. We look forward to your call. Thank you

Mar 15, 2024 -

Coastal Kia responded

Erica, thank you for returning our call. We appreciate you speaking with our Operations Manager Peggy Roberts. Thank you for your feedback. We sincerely appreciate your patience and look forward to seeing you during your first free oil change. Thanks again.

February 27, 2024

Great Experience! ! Cody did a great job with my time requirements. I went there for an oil change and ended up with a brand-new vehicle!! I am super happy!! More

by Vicki_Faulkner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Coastal Kia responded

Fantastic news! Thank you for the five star review and praises for our Product Specialist Cody Hamilton. We are thrilled to hear Cody exceeded your expectations and you are "super happy!" Congratulations and enjoy. We are here if you need us.

February 27, 2024

It was a pleasure being serviced at this location. All the Employees were nice and friendly and made me feel very comfortable More

by ronalddavis348
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
Feb 28, 2024 -

Coastal Kia responded

Wonderful! Thank you! We sincerely appreciate the gracious comments and high marks. We love the feedback including, "it was a pleasure being serviced at this location." Please call us if you need anything. Congratulations and enjoy!

February 27, 2024

I had a great experience all the way around! My salesman Ryan and finance manager Jan were terrific! More

by ldwindsorof6gc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Kane
Feb 27, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for Ryan Kane and Jan Ramos. We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!

February 26, 2024

diagnostics performed efficiently and services performed expeditiously. The service professional kept me updated at all stages of the service More

by LEXXUSCOBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Coastal Kia responded

Thank you for the five star service review! We sincerely appreciate the high marks and gracious feedback. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

February 26, 2024

This dealership is simply in a league of their own, they go above and beyond to make it as comfortable an experience as can be. More

by danny t12475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Coastal Kia responded

Fantastic review! Thank you! We sincerely appreciate the five star rating and amazing feedback. We love the comments including, "this dealership is simply in a league of their own, they go above and beyond...." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

February 26, 2024

I had an appointment at 8am and they opened the garage bay doors promptly at 8am. The guy checked me in and went over what they would do to the car and asked if I wanted a car wash. He also told me about More

by P.FECTEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star service review and amazing testimonial. Please don't hesitate to reach out if you need anything. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

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