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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,881 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,881 reviews

February 04, 2024

Fail to put my mileage sticker on my windsheild other than that all was fine More

by RGRIFFITH5834
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Coastal Kia responded

Thank you for the helpful feedback. We can print a new sticker at your convenience. Please reach out to our Service Director, John Wigger at 910-408-0100. We look forward to your call. Thank you!

February 04, 2024

From start to finish, my experience was great. Mr Howard checked me in. He is a very nice man . Great customer service!! More

by MCLARKSON_54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard, Darren Gokey
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Feb 05, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Howard Ramsey. Howard is a true ambassador for our customer service culture. We appreciate you recognizing Howard Ramsey and Darren Gokey in your review. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

February 04, 2024

My advisor Bob did a great job. Check in was easy and my car was done very quickly. I would highly recommend Coastal Kia. More

by Paige Keel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Coastal Kia responded

Great news Paige! We sincerely appreciate the five star service review and compliments for Bob Tomlin. It was thoughtful of you to mention Bob Tomlin by name. We appreciate the high recommendations too. Thank you for choosing Coastal Kia!

February 03, 2024

Was greeted immediately, reviewed what was to be done. I was told it would be finished in about 2 hours. When 3 hours came I was getting concerned because I hadn't heard anything. But finally I was told More

by BLACKSABLE0514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and your patience as well. We love the feedback including, "was greeted immediately, reviewed what was to be done." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 03, 2024

We had a great experience at Coastal Kia. They helped us get the car we wanted attention price we wanted. More

by christinag817
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
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Feb 05, 2024 -

Coastal Kia responded

Congratulations! We appreciate the five star review and compliments for our sales team. Please reach out if you need anything. We are thrilled to hear you "had a great experience at Coastal Kia." Enjoy!

February 03, 2024

Jason and the dealership were so professional. They got us in and out very fast. More

by tlowerylucas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd, Tony Kirschner
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Feb 05, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star sales review and high marks for our Coastal Kia team members. We are thrilled to hear you found our Product Specialist Jason Dodd to be professional and accommodating. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. Congratulations and enjoy!

February 03, 2024

Service was excellent, Howard was very helpful, kept me informed of progress, price was better here than other places. Have worked with Howard in the past and trust his judgement on service More

by TKUZENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Feb 05, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear our Service Consultant Howard Ramsey has earned your confidence and trust. Thank you for the five star review and compliments for our service team. It was thoughtful of you to mention Howard Ramsey by name. Thank you for choosing Coastal Kia for your automotive service needs.

February 02, 2024

Wonderful! I loved the courtesy pickup service. It saved the day. All the staff were super polite and welcoming. More

by MACANDROMEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard, Daniel K. David, and Michael
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Feb 02, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our team. We are thrilled to hear you were able to take advantage of our complimentary courtesy van service. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything.

February 02, 2024

Took a little longer than expected! F I guys were the reason! Quality place and staff! More

by robersonp49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez, Brandon Wright
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Feb 02, 2024 -

Coastal Kia responded

We appreciate your patience. Thank you for the five star review and helpful feedback. It was thoughtful of you to go online and rate our Sales Manager, Uber Hernandez, and Product Specialist, Brandon Wright, with such high marks. Thank you! We are here if you need anything.

February 02, 2024

I found the technical and service department team knowledgeable, professional courteous and ready and willing to assist me with any questions or concerns. More

by david.toppin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Report | Print
Feb 02, 2024 -

Coastal Kia responded

Great news! Thank you for the five star service review and compliments for our Coastal Kia service team. We love the feedback including, "I found the technical and service department team knowledgeable, professional, courteous and ready and willing to assist..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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