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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,872 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,872 reviews

January 18, 2024

Excellent customer service. Uber Hernandez and the Coastal Kia team always provide exceptional service from the time of arrival to departure. More

by elogan1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
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Jan 19, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for Uber Hernandez and our team. Please reach out if you need anything. Congratulations!

January 18, 2024

Always kind and courteous, The sensor does not work. It came back on going home. More

by GRITS370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Jan 18, 2024 -

Coastal Kia responded

Thank you for the feedback. We are here to help. Please call our Service Consultant, Darren Gokey, or Service Director John Wigger at 910-408-0100. We look forward to your call. Thank you

January 18, 2024

Coastal Kia is a very clean, well designed facility. The staff are all super friendly and knowledgeable. .Jason Dodd was very kind, knowledgeable and helpful.. More

by WWFULMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
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Jan 18, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our staff and facility. We love the feedback including, "the staff are all super friendly and knowledgeable." We strive to deliver a truly exceptional experience to every client during every visit. We appreciate you taking the time to go online and rate your recent experience. Thank you for choosing Coastal Kia!

January 17, 2024

Met expectations and processed refund when necessary. Overall great experience. Would recommend to friends and family. More

by hochschildjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystine Haan
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Jan 18, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high recommendations. It was kind of you to go online and rate your experience. Please reach out if you need us. Thanks again!

January 17, 2024

Very thought and helpful. To the point,I don't want to fifteen words ty More

by NCDREAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Jan 18, 2024 -

Coastal Kia responded

We appreciate the review and high marks for our team members. Thank you for choosing Coastal Kia! We are here if you need us.

January 17, 2024

The service was quick, informative and friendly. I also used the shuttle service which was great! More

by SLBRALNC21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear you were able to take advantage of our complimentary shuttle service. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "the service was quick, informative and friendly." Great news! Thanks again!

January 17, 2024

I was in town for the week of Christmas/New Years visiting family. The day before I left from Chicago (1,000 miles), I received the action directive for a recent recall notice. We scheduled the appoi More

by TJBERKIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Jan 17, 2024 -

Coastal Kia responded

Wow! Wonderful news! We truly appreciate the five star review and heartfelt testimonial. It was thoughtful of you to go online and share your recent service experience in detail. We sincerely appreciate it. We strive to deliver a truly exceptional experience to every client during every visit. We wish you lived closer too so we could help you more often. We are here if you need us. Thanks again!

January 17, 2024

The waiting room was clean and comfortable. The staff was professional, welcoming, thorough and courteous. Thank you fo the car was More

by EYELEENIEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our staff and facility. We love the feedback including, "the waiting room was clean and comfortable, staff was professional, welcoming, thorough and courteous." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 16, 2024

Awesome and courteous staff. Waiting period was not long at all. Great experience friendly staff More

by sunshine8257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Coastal Kia responded

We appreciate the five star service review and compliments for our staff. It was thoughtful of you to give our Service Consultant Sam Weisman such high marks. Thank you for choosing Coastal Kia with your automotive service needs.

January 16, 2024

The salesman was very helpful with his presentation of vehicle and also showed features on the dash board and explained them. More

by RICHARDEPETWAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman Richard
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Jan 16, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments four our sales team. We love the feedback including, "the salesman was very helpful with his presentation of vehicle..." We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!

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