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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,893 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,893 reviews

June 15, 2023

The service department was on time! All promises kept! I would recommend Kia Service to anyone More

by kinghouse716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Kirschner
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June 14, 2023

Timely and polite. Appreciate all the help we received. They are always helpful to us. More

by ETBTAHOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We love the feedback including, "timely and polite, appreciate all the help we received." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

June 10, 2023

Love Coastal Kia. Always looks after their customers. Always greeted with a smiling face. Love Coastal Kia More

by my2sunz46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "always looks after their customers...always greets with a smiling face." Thank you for the high marks for Bob Tomlin as well. Please call us if you need anything. Thank you for choosing Coastal Kia!

June 10, 2023

Professional, courteous service. No unnecessary add-ons. Making an appointment was easy. I will return. More

by ksloyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Jun 12, 2023 -

Coastal Kia responded

We sincerely appreciate the five star service review and compliments for our Coastal Kia service team. It was thoughtful of you to go online and rate your recent experience. Please reach out if you need us for anything. Thanks again!

June 10, 2023

Very knowledgeable about vehicle and finance team helpful to make up your mind on purchase of vehicle sales person very kind More

by bellethel9145
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez
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Jun 12, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "very knowledgeable about vehicle and finance team was helpful." It was kind of you to give our sales manager, Uber Hernandez, and finance manager, Michael Mascavage, such high marks. Thank you for choosing Coastal Kia!

June 10, 2023

Great experience. Great customer service and my car was actually ready sooner than expected. Thank you! More

by LSMITH2591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and gracious comments. We are thrilled to hear our service consultant Sam Weisman and our service team exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

June 10, 2023

Jason made good use of the drag strip in the backyard to sell me a fast car. Great guy and salesman. More

by dirdygolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
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Jun 12, 2023 -

Coastal Kia responded

We appreciate the review and high marks for Jason Dodd and GQ Quezada. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

June 10, 2023

This dealership is always helpful in getting your car back to you in a timely manner. They listen to your concerns and always have the knowledge to explain anything relating to car issues. More

by madison.mitzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Roosa
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Jun 12, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious feedback. We love the comments including, "this dealership is always helpful in getting your car back to you in a timely manner." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 09, 2023

Friendly, reliables they took my vehicle and got the job done .thanks so much for your work. More

by MARKROWE41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Report | Print
Jun 12, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "friendly, reliable they took my vehicle and got the job done." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 09, 2023

Facility was very nice and advisors were very communicative throughout the process. Everything I took my car in for was addressed and fixed and no one tried to push any services on me. I will def More

by megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Coastal Kia responded

Wonderful news Megan! We appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. We love the comments including, "facility was very nice and advisors were very communicative throughout the process." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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