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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,833 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,833 reviews

March 25, 2021

This dealership has serviced this car since purchased. The dealership has undergone substantial changes, all for the better, during this period. When I purchased the car, this was the worst managed store More

by MIKE1624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2021 -

Coastal Kia responded

Wow! Thank you for the heartfelt testimonial. We appreciate you noticing the new ownership transformation. We sincerely appreciate your loyalty and compliments for Sam Weisman in our service department. He is a wonderful ambassador for our Coastal Kia team and everyone he comes in contact with sings his praises. We strive to deliver a truly exceptional experience to every client during every visit. As previously mentioned... we sincerely appreciate your business and your loyalty. Thank you for choosing Coastal Kia!

March 24, 2021

Great customer service right from the start! I’m always hesitant shopping for vehicles but the staff at Coastal Kia make you feel at home the moment you walk in. More

by swtnherring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Waters
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Mar 25, 2021 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to rate Edward Waters and Michael Mascavage so highly. We love the feedback including, "great customer service right from the start!" We love to hear you felt at home from "the moment you walked in." Thank you for choosing Coastal Kia! Welcome to the family.

March 24, 2021

Great service my second car in a year from coastal Kia, the salesman was great and understanding. Offering solutions to the issues, very calm and helpful More

by JILLIANBROOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2021 -

Coastal Kia responded

Thank you so much for your continued loyalty and for making your second car purchase from us. We are thrilled to hear Steve Kramer and our team exceeded your expectations. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. We look forward to seeing you during your complimentary service at 5000 miles. Thanks again!

March 24, 2021

From start to finish, buying from Coastal Kia was a joy and very simple. We highly recommend Coastal Kia. We love our new Telluride. Thanks More

by MDHARRISON60@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Chandler
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Mar 24, 2021 -

Coastal Kia responded

Wonderful! Congratulations on the purchase of your new Kia Telluride! Thank you for the five star review. We love the feedback including, "from start to finish, buying from Coastal Kia was a joy and very simple." We sincerely appreciate the high recommendations and gracious comments. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

March 24, 2021

Quick services very please with results.I will tell my friends, coastal kia is where you buy a car. I enjoyed my Sportage kia good car. More

by DELORISSIMMONS570@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Mar 24, 2021 -

Coastal Kia responded

Thank you Deloris for the five star review! We appreciate the gracious comments and high marks for John Wigger and the rest of our team. We love to hear you are enjoying your Kia Sportage! We look forward to seeing you during your complimentary visit at 5000 miles. Welcome to the Coastal Kia family!

March 24, 2021

Just bought our fourth Kia from Coastal Kia. This time it’ a great looking 2021 Wolf Gray K5 GT-Line. The buying experience was a pleasure, as always – thanks Steve Kramer! No pressure, courteous, helpfu More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Tyler Desmarest, Howard Ramsey
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Mar 24, 2021 -

Coastal Kia responded

Congratulations on YOUR FOURTH KIA FROM COASTAL KIA! WOW! Thank you so much for the five star review and amazing feedback. We know you will enjoy your 2021 Wolf Gray K5 GT-Line for years to come. You are a very important part of our Coastal Kia family and we appreciate you. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Please call us if you need anything. We are here to help.

March 23, 2021

Jason made my decision to upgrade my Kia Soul, extremely easy. He went above and beyond to ensure I was familiar with the entire process, including the cost and features in the vehicle More

by CMEEKI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
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Mar 24, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for Jason in our sales department. It was thoughtful of you to go online and share your experience. We strive to deliver a truly exceptional experience to every client during every visit. We look forward to seeing you during your complimentary service at 5000 miles. Thank you for choosing Coastal Kia!

March 22, 2021

Jason G. was very pushy and used underhanded sales tactics. Uses a spreadsheet printout with monthly payment amounts for different loan periods (60, 72, 84 months) but didn’t even know what interest r More

by Dissatisfied Shopper
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Girolami
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Mar 22, 2021 -

Coastal Kia responded

Andrew, thank you for your feedback. We just tried to reach you by phone and left a message. It was never implied that your rate would be 11.5%. We would need to gather more information from you in order to determine the rate and terms best for you. Jason G. is an amazing ambassador for Coastal Kia. He and our entire team are here to help. As you well know the Kia Telluride has enormous demand and short supply currently unfortunately. We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your recent visit. We look forward to your call.

March 22, 2021

I bought a 2018 Sorento and just love it . My salesman was the best I could have ever asked for . If I ever get another car I will definitely be at your place . More

by PHILEMONMARY13
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Alex Houchin, Jason Dodd
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Mar 22, 2021 -

Coastal Kia responded

Congratulations! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online and share your purchase experience. Thank you for the high marks for Jason Dodd, Alex Houchin and Jason Stone. We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family!

March 22, 2021

Had a Great experience. Jason was wonderful as well as the rest of the staff. i will definitely be back when I need another vehicle. More

by MULLETS04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Report | Print
Mar 22, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and awesome feedback. Congratulations! It was thoughtful of you to mention Jason Dodd by name. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

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