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Coastal Kia

Wilmington, NC

4.8
4,561 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 4,561 reviews

October 20, 2019

Fast, friendly and professional. Coastal Kia has been very helpful and the staff are professional when it came time to purchase my Kia and service it. Also they understand the meaning More

by DHUFFSTETLER4901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McScavage
Oct 21, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to recognize our attention to detail. We do truly strive to respect our client's time which we realize is very precious. We appreciate your business. Please call us if you need anything.

October 19, 2019

Fantastic Attentive sales professionals, listening to what I was looking for and providing expedient service to find a vehicle that would suit my needs. Very th More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Mike M.(warranty and purchase) , Michael ? (credit and #'s guy)
Oct 21, 2019 -

Coastal Kia responded

Congratulations on your recent purchase! Thank you for the five star review. We love the comment, "attentive sales professionals". Don't forget your first service at 5000 miles is free and we offer a concierge drop off and pick up service. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help.

October 19, 2019

Feels like I get my Jag serviced Okay, okay, it’s no surprise to the team at Kia that ‘Professional, courteous, service with a smile’ is standard but it feels like I’m driving a car o More

by irishactor55@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Bob and Howard but let’s not forget the courtesy driver, Bob or Billy.
Oct 19, 2019 -

Coastal Kia responded

We love this! You are a “GOLD standard customer” but more importantly you are Coastal Kia Family! Thank you for the five star review and for mentioning our dream team of service consultants by name. Call us if you need anything. Thanks again!

October 18, 2019

Engine replacement Excellent service as usual. Bob was great and kept me informed. He answered all of my questions and even managed to get my molding replaced and brake More

by CMHATCH12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Oct 18, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. We appreciate the gracious comments and kudos for Bob Tomlin. We are thrilled to hear your molding replacement and brake service went well. Please call us if you need anything. Thank you for choosing Coastal Kia!

October 18, 2019

As always, Coastal Kia has the best, friendliest, service. The service at this dealership has been wonderful since I first became a customer in 2011. Steve Kramer sold me my last 2 Souls. Awesome guy! And my More

by SCBUM64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in service and Steve Kramer in sales
Oct 18, 2019 -

Coastal Kia responded

Fantastic! We sincerely appreciate your loyalty and gracious comments. It was extremely thoughtful of you to mention Steve Kramer by name. We love that he takes such great care of you and that you are happy. We could not agree more about how wonderful Sam is. Thank you for recognizing his efforts. We are lucky to have Sam and Steve on our Coastal Kia Team. Thanks again.

October 17, 2019

Awesome Experience Staff were awesome and helped me purchase my new car!!! They were also very helpful & kept me informed throughout the process.. I would definitely rec More

by KMCDOWELL2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson, Haywood McDonald
Oct 17, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing review and kudos for our sales department. Congratulations on your recent purchase! We appreciate the high recommendations and gracious comments. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

October 17, 2019

Quick easy fix of tire with nail Warning low tire pressure came on on my 3 month old Kia Soul and indicated that left rear tire was very low in tire pressure. Drove it to Kia dealer w More

by RBIDPI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 17, 2019 -

Coastal Kia responded

Great news! We are here to help. Thank you for the five star service review and testimonial regarding your first service visit. We strive to deliver a "truly exceptional experience" to every client during every visit. We are thrilled our team took great care of you and exceeded your expectations when an issue arose. Thank you for being an important part of our Coastal Kia Family. We love that we have earned your business and your trust. Thanks again.

October 17, 2019

Professional and empathetic This dealership not only has professional sales and financing staff, but they treat you right. If you’ve got some off-the-wall issues or questions (wi More

by Matt S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve and Haywood.
Oct 18, 2019 -

Coastal Kia responded

Congratulations! Thank you for the five star sales review and kudos for our team. We are thrilled we were able to answer all your questions and earn your business. Don't forget .... your first service is free in our service department. We recommend your first oil change be completed at 5000 miles. We also offer a complimentary concierge service that will pick you your vehicle and deliver it back to you after service. Welcome to the Coastal Kia Family; home of the "truly exceptional experience". We love the comments, "sales people genuinely care" and "finance crew is especially knowledgeable and helpful". Thanks again!

October 17, 2019

Pleased Steve Kramer and Michael Mascavage were just wonderful! They made me feel welcomed and important. I left pleased and happy, Thank you guys for a job w More

by ROWEJBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kramer Michael Mascavage
Oct 18, 2019 -

Coastal Kia responded

Fantastic! We sincerely appreciate the five star sales review. Congratulations on your recent purchase! It was thoughtful of you to mention Steve Kramer and Michael Mascavage by name. Don't forget .... your first service is free in our service department. We recommend your first oil change be completed at 5000 miles. We also offer a complimentary concierge service that will pick you your vehicle and deliver it back to you after service. Welcome to the Coastal Kia Family and home of the "truly exceptional experience".

October 17, 2019

All a pleasure to go there. Wonderful experience every time a go. Sam at the service desk is always so helpful. All the guys at the service desk are. Will continue to come to co More

by AMCKITRICK79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam from the service desk
Oct 18, 2019 -

Coastal Kia responded

Isn't Sam in service just the best? Thank you for the five star service review and awesome comments. It was thoughtful of you to mention Sam and our service team members in your review. Coastal Kia appreciates your loyalty. We strive to treat each client the way we wish to be treated.Please call us if you need anything, we are here to help. Thank you!

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