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Coastal Kia

Wilmington, NC

4.8
4,555 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 4,555 reviews

October 13, 2019

Great Service From the time we were greeted by service rep, Sam, until we departed the service department, we felt our car was in good hands and that the service ne More

by LTEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman, Service Rep
Oct 13, 2019 -

Coastal Kia responded

Wonderful! We are thrilled we earned your trust and met your expectations. Sam is a true ambassador of how customer service should be delivered. Thank you for your business and thank you for choosing Coastal Kia.

October 13, 2019

Could not have been better! My experience with Coastal Kia could not have been better. My salesman, Steve Kramer, LISTENED to my car situation and worked to answer my needs. He More

by TRULYJULIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kramer and Mike.
Oct 14, 2019 -

Coastal Kia responded

Thank you so much for the five star review! It was thoughtful of you to mention Steve Kramer and Mike Mascavage by name. We love the comment, "my experience with Coastal Kia could not have been better". We strive to deliver a "truly exceptional experience" to every client during every visit. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help.

October 13, 2019

Service Excellence Sam Weisman greeted me when I arrived, and he was extremely personable and knowledgeable. He was very thorough in his explanation of the services I r More

by RICKDEBHOUSTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 14, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review and kudos for Sam Weisman. He is simply amazing and we know it! His customer service skills are the best and his clients just love him. We are thrilled you are enjoying our Sorento experience. You are an important part of our Coastal Kia Family and we appreciate your business! Thanks again.

October 12, 2019

Great service Great experience. Always ready to help customers. Will continue to bring my car there for service. I appreciate all their customer service. Keep u More

by JBORDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2019 -

Coastal Kia responded

Thank you! We appreciate the kudos and recognition for our efforts. We strive to deliver a “truly exceptional experience” with every client during every visit. We sincerely appreciate the gracious comments and five star review. Thank you for choosing Coastal Kia for your service needs.

October 12, 2019

Very accommodating We actually forgot we needed to get the car to the service department first thing in the morning and only remembered about an hour later, thus render More

by KIPLINGSMOM2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Oct 13, 2019 -

Coastal Kia responded

Awesome! We sincerely appreciate the five star review. We are thrilled to hear you found our staff accommodating and helpful. It is great to hear your service was completed in”record time”. Thank you for choosing Coastal Kia!

October 11, 2019

Vehicle overall check My car was taken promptly to service. The waiting area was comfortable. Good results.everyone was more than nice. And helpful.my service manager Howar More

by RCHASE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin, Howard
Oct 11, 2019 -

Coastal Kia responded

Thank you for the five star service review! We love Howard and are thrilled to hear you found him helpful and efficient. It was thoughtful of you to mention him by name in your review. It is wonderful to hear you were able to take advantage of our Customer Lounge Experience. Thank you for choosing Coastal Kia!

October 11, 2019

Regular Maintenence As always, Sam always takes care of me. They completed all needed maintenance and did a car wash. Always a pleasure to be serviced with Kia. More

by Alicia D. Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in Service (give him his own check box)
Oct 13, 2019 -

Coastal Kia responded

Great! Thank you so much for the wonderful service review and kudos for Sam Weisman. We are thrilled to hear our service team continues to exceed your expectations. Thank you for choosing Coastal Kia!

October 11, 2019

Service at Kia We were very satisfied with the service to our Kia. It was done on time & quickly. Service personnel were professional & courteous. Waiting area was c More

by F_M_KOCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
We
Oct 13, 2019 -

Coastal Kia responded

Thank you for the amazing five star service review. We are thrilled to hear you were able to take advantage of our Customer Lounge Experience. We appreciate the gracious comments and hope to see you again soon. Please call us if you need anything. We are here to help.

October 11, 2019

Exceeded Expectations Sam was beyond helpful with explaining the condition of my car and how they were able to fix it. They finished my service before I my expected appoint More

by L_KAYLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 13, 2019 -

Coastal Kia responded

Thank you for the five star service review. Sam always does a wonderful job and we are lucky to have him. We are glad we were able to exceed your expectations and get you out earlier than expected. We sincerely appreciate your business at Coastal Kia. Thanks again.

October 11, 2019

As always, exceptional customer service by Bob Tomlin I "inherited" my Kia, and the only reason I keep it is because of the exceptional service I receive every time I take it in. More

by ldeangury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin, Bob the courtesy driver
Oct 13, 2019 -

Coastal Kia responded

Fantastic! Thank you so much for the five star review. We appreciate your loyalty. Thank you for choosing Coastal Kia!

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