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Coastal Kia

Wilmington, NC

4.8
6,075 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 6,075 reviews

May 07, 2021

From the moment we pulled into the Kia parking lot we were warmly welcomed. The salesperson we met, Brandon, was so nice, and non-aggressive. He took his time showing us the cars. We bought a 2021 Kia S More

by theresa.55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
May 07, 2021 -

Coastal Kia responded

Congratulations on the purchase of your new 2021 Kia Soul! We sincerely appreciate the five star review and compliments for Brandon Wright and Steve Kramer. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Enjoy!

May 06, 2021

i have always had a very good experience with this dealership. because i want to give Sam a 5 star rating, i am writing this review. More

by elainemarybarber
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. Sam is amazing and we are very fortunate to have him on our team. Please call us if you need anything. We are here to help. Thanks again!

May 06, 2021

It is always a pleasure to work with Sam. He always has a smile on his face and is ready and willing to help out. He's one of the top reasons I keep coming back! More

by HBUNTROCK425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Coastal Kia responded

Isn't Sam just amazing? He has a large fan club and we are thrilled to hear you are a member as well. Thank you for the five star service review and compliments for Sam. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 05, 2021

All the people in the service department rates A+ ! From the minute I arrive until I leave I am treated as if I am their only customer. More

by MMARTORELLI
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 05, 2021 -

Coastal Kia responded

Fantastic! Straight A+'s .... we'll take it! Thank you for the five star review and compliments for our Coastal Kia service team. It was thoughtful of you to rate Howard Ramsey, Bob Tomlin, Sam Weisman and John Wigger so highly. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

May 05, 2021

Our first service was a very pleasant experience. We saw a service representative immediately. Kelly drove us to the mall & back and we had nice conversations. Car was finished before we knew it! Thanks for More

by loisgable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly, the driver!
May 05, 2021 -

Coastal Kia responded

Wonderful! Thank you for the kind remarks and amazing five star review. We are thrilled Bob Tomlin and Kelly Meadows exceeded your expectations. Thank you for choosing Coastal Kia!

May 05, 2021

My husband and I had worked all night the night before and were very tired, Jarrod was very helpful and patient with us. I would recommend to anyone and will certainly be back in a few years. More

by DMC75COURTNEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarred Chandler
May 05, 2021 -

Coastal Kia responded

Thank you! We know you and your husband were exhausted and certainly appreciate your patience. It was thoughtful of you to mention Jarrod by name. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Enjoy!

May 05, 2021

Enjoyed working with Jason G.He was courteous and Enjoyed working with Jason G. He was courteous and answered our questions. I would not hesitate sending some one Interested in purchasing a vehicle More

by brycemahoney1814
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest, Jason Girolami
May 05, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We are thrilled to hear Jason Girolami and Tyler Desmarest exceeded your expectations. We appreciate the recommendations too. We look forward to seeing you during your complimentary service at 5000 miles. Thank you for choosing Coastal Kia!

May 04, 2021

Howard was very helpful in providing a quote for new tires. Competitive pricing for a full set of tires. I was pleasantly surprised. He was great about keeping me informed and answering any of my que More

by KRISTI.KLEATSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
May 04, 2021 -

Coastal Kia responded

Thank you! We could not agree more.... Howard is amazing and we are thrilled to have him on our team. We sincerely appreciate the five star review and compliments for Howard Ramsey in our service department. We love your feedback including, "great overall experience from start to finish." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 03, 2021

Appreciate the work Steve and the staff to get us in 3 leases with no issues. Will def be doing business with them again in the future. More

by INFO86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez, Tyler Desmarest
May 03, 2021 -

Coastal Kia responded

3 leases.... WOW! Thank you for your loyalty and compliments for Steve Kramer. Thank you for the five star review and high marks for Uber, Steve and Tyler. Enjoy! We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thank you for being such an important part of our Coastal Kia family!

May 02, 2021

The dealership people were very nice and the fact that they waited for the part for my car for 1 1/2 months and had my car for that length of time wasn't the dealerships fault. It was Kia's fault for not More

by FERRJANET
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sam
May 03, 2021 -

Coastal Kia responded

Thank you for your feedback and patience. We are here to help. Please reach out to our Service and Parts Director John Wigger to discuss your recent experience. He may be reached at 910-408-0100. We look forward to your call.

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