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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
6,110 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 6,110 reviews

April 29, 2021

Prompt, friendly, non-aggressive service. Brandon is a great guy who helped us with our 2021 Kia Sou. We love it! We got a great price. Steve helped me so much with learning the navigation system. Ver More

by theresa.55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
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Apr 29, 2021 -

theresa.55 responded

I would recommend this dealership to my friends. John and I are happy with the salesman and everyone else involved with the sale.

Apr 29, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to mention Brandon and Steve by name. Congratulations on your Kia Soul purchase, you will love it! We love your feedback including, "prompt, friendly, non-aggressive service." We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family!

April 29, 2021

They have always been there for us and they have always done a great job on the service this is the 5th car that we have bought from them and we will not change now More

by john.irwin5053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Dale
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Apr 30, 2021 -

Coastal Kia responded

5th car from Coastal Kia... WOW! Thank you for your continued loyalty, trust and for this amazing review. It was thoughtful of you to recognize Sam Weisman and Morgan Dale too. Thank you for being such an important part of our Coastal Kia family. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Enjoy!

April 29, 2021

Coastal Kia and the staff were fantastic. They were quick to explain exactly what they intended to do and they updated me throughout the process. Overall I was very happy and will surely go back. More

by RXPOULIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 30, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love your feedback including, "they were quick to explain exactly what they intended to do and they updated me throughout the process." It was thoughtful of you to give Sam Weisman such high marks too. Thank you for choosing Coastal Kia!

April 29, 2021

I was very impressed with the excellent customer service I received from the service department. These guys were all so friendly and professional. I would definitely recommend them to everyone I know. More

by KENYONANGELA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 29, 2021 -

Coastal Kia responded

Thank you for the wonderful service review. We are thrilled to hear our service team exceeded your expectations. Thank you for the high recommendations too. We love the feedback including, "these guys were all so friendly and professional." It was thoughtful of you to rate Bob Tomlin so highly too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 28, 2021

Simply The Best in Town Without Question. Delivered as promised! The new facility is a must see! A First Class Operation with First Class Service> More

by jpalexius
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Roberts, JP Nicholas
Print
Apr 28, 2021 -

Coastal Kia responded

Thank you! Wonderful review! We sincerely appreciate the five star review and high marks for members of our management team. We love the feedback including, "simply the best in town with question." Our goal is to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and rate your recent experience. Thanks again. Enjoy!

April 28, 2021

Dealership was a wonderful blessing. Jason Dodd a greater blessing, he was humble and professional from beginning to end. Thank you JASON!!! Happy of purchase. More

by reds7567
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Print
Apr 28, 2021 -

Coastal Kia responded

You are a blessing as well! Thank you for the five star review and gracious comments. It was thoughtful of you to mention Jason Dodd by name. Congratulations on your recent purchase and welcome to the Coastal Kia family! We pride ourselves on delivering a truly exceptional experience to every client during every visit. We look forward to seeing you during your complimentary service at 5000 miles. Please call us if you need anything. We are here to help. Thanks again!

April 28, 2021

My salesperson Cameron Allen was awesome! He was very polite and took the time to explain all options to me. Thank you Cameron! I love my new vehicle! More

by JACOBS222
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Allen, Uber Hernandez
Print
Apr 28, 2021 -

Coastal Kia responded

Congratulations! We sincerely appreciate the five star review and compliments for Cameron. We love the feedback including, "he was very polite and took the time to explain all options to me." Wonderful! Enjoy and call us if you need us. Thank you!

April 28, 2021

This is the 4th KIA we have purchased from this dealership, and looking toward #5. Always a smooth transaction, whether sales or service. Highly recommended. Thanks More

by LARRYSAGO506
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Desmarest, Brandon Wright
Print
Apr 28, 2021 -

Coastal Kia responded

4th Kia.... WOW! Thank you for that! We sincerely appreciate the five star review and your continued loyalty to our team and the Kia brand as well. Thank you for the high recommendations too. It was thoughtful of you to rate so many of our team members with five stars. We appreciate you! Please call us if you need anything. We are here to help. Thank you for being such an important part of our Coastal Kia family!

April 27, 2021

Great service as always. The staff are knowledgeable, professional and keep you informed during service. Services performed were right the first time and completed in the time expected. More

by rssparrish
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 28, 2021 -

Coastal Kia responded

Thank you for the amazing comments including, "the staff are knowledgeable, professional and keep you informed." We are thrilled our service team exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia!

April 27, 2021

Thank you for everything. Jason and Tyler were amazing, I will tell everyone to come to Coastal Kia, they are all great people, thank you More

by JUDITH.STROUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Tyler Desmarest
Print
Apr 28, 2021 -

Coastal Kia responded

You are very welcome! Our pleasure.... Thank you for the wonderful review, gracious comments and high marks for our team members. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again from Jason, Tyler and our entire team. You are appreciated!

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