Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership
View Awards

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,525 reviews

August 02, 2020

This our first Kia after 4 Hyundai’s . We love it and all the options. It is even better than we hoped. The service department was awesome. More

by MUNIZZA1
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Report | Print
Aug 03, 2020 -

Coastal Kia responded

Welcome to the Coastal Kia Family! Thank you so much for the five star review. It was thoughtful of you to go online and rate your recent experience. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

August 01, 2020

I picked out the car I wanted online. I was not pressured to look at anything else but they did explain what features others had. I bought the one I found online. It was a great experience from the time I go More

by S. Midgett
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Aug 03, 2020 -

Coastal Kia responded

Fantastic! We are thrilled to hear your online purchase experience was seamless. Thank you for the five star review. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

August 01, 2020

I was treated with great respect. They told me what was necessary for my 2019 Kia Sorento to stay maintained for years to come. Thank you. More

by PORTCITYEDWARDS
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia! It was thoughtful of you to go online and rate your recent service experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Kia Factory Trained Service Consultants and Factory Trained Technicians with your 2019 Sorento. Please call us if you need anything. We are here to help. Thanks again!

July 31, 2020

Tried to charge me 500 to replace a mirror, easily fixable anywhere else for less than 250. I am very upset how much they tried to charge More

by colindellario
Recommend Dealer
No
Employees Worked With
Howard Ramsey
Report | Print
Aug 03, 2020 -

Coastal Kia responded

We are here to help. Please reach out to our Service Director John Wigger to discuss your recent experience. He can be reached at 910-408-0100 and is familiar with your visit and quote. We look forward to your call. Thank you!

July 31, 2020

No Worries I am always confident that I will get the best service in a timely fashion when I go to Coastal Kia. Bob Tomlin always takes the time to update me on More

by MRSP1051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2020 -

Coastal Kia responded

Isn't Bob Tomlin in service just amazing? Thank you for the wonderful review, wonderful feedback and kudos for Bob. We sincerely appreciate your loyalty to Coastal Kia! Your gracious comments have been shared with Bob and our entire staff. Please call us if you need anything. We are here to help. Thank you for being such an important part of our Coastal Kia family!

July 30, 2020

Extremely friendly and helpful! Howard and Steve were absolutely great!This KIA service center is the tops! I have been to other KIA shops that no were near as helpful! More

by ALEXAFRITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jul 31, 2020 -

Coastal Kia responded

Thank you! Your five star service review is amazing. We sincerely appreciate it. It was very thoughtful of you to mention Howard and Steve by name. Thank you for the gracious comments including, "This Kia service center is the tops!" We strive to deliver a truly exceptional experience to every client during every visit. Your business and loyalty mean the world to us. Thank you for choosing Coastal Kia!

July 30, 2020

Great and friendly service. Steve was great to work with. Would definitely recommend to family and friends!!! We will be coming back in the future More

by CAMSMOMMY13
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2020 -

Coastal Kia responded

Thank you for the feedback and high recommendations! Congratulations on your recent purchase from Steve Kramer and our team at Coastal Kia. We are thrilled to hear Steve exceeded your expectations and you received, "great and friendly service." Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

July 29, 2020

Great Personal Interaction I have been bringing my vehicles to Coastal KIA for several years and have always received a nice welcome and straight answers for my service work. Th More

by DSTEW6074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2020 -

Coastal Kia responded

Fantastic! We sincerely appreciate the wonderful review and continued loyalty. Thank you for trusting our Kia Factory Trained Service Advisors and Technicians with your automotive service needs. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

July 29, 2020

Home is home and that is why taking my car to what feels like family is the thing to do! Sam and the rest of the guys are awesome and take incredible care of my car needs. Have since I bought it new and sti More

by irishactor55@gmail.com
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jul 29, 2020 -

Coastal Kia responded

Thank you for the amazing five star review! It was thoughtful of you to mention Sam Weisman by name. He is a true asset to our service team and are lucky to have him. 140,000 miles... wow! Your wonderful review has been shared with Sam and the rest of our team. Please call us if you need anything. We are here to help.

July 29, 2020

Great! Everyone is extremely accommodating. My car is well taken care of here and every service comes with a complimentary free hand wash. Howard has been ex More

by DANA55SCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jul 30, 2020 -

Coastal Kia responded

Thank you! Aren't Howard and Sam awesome? They both are ambassadors for our "truly exceptional experience" culture and we are lucky to have them. Your thoughtful review has been shared with Howard, Sam and our entire service team. We sincerely appreciate the wonderful rating and gracious comments. We love the feedback including the comment, " everyone is extremely accommodating." Thanks again for the amazing review. Please call us if you need anything.

1
...
384
385
386
...
553