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Coastal Kia

Wilmington, NC

4.8
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,525 reviews

December 29, 2019

great service! My car problems weren't evident until the morning when I was trying to take it somewhere. I called Kia and they took care of it right away. They wer More

by KIPLINGSMOM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Tomlin
Dec 30, 2019 -

Coastal Kia responded

We hate you had unexpected "car problems" but are glad to hear our team addressed them quickly. Thank you so much for the gracious comments and wonderful service review. We love the comment, "they were very friendly and accommodating". Thank you for trusting our Kia Factory Trained Technicians and Service Consultants with your service needs. We truly appreciate your business. Please call us if you need anything, we are here to help.

December 29, 2019

Great service Wonderful customer service. They were able to get me in very quickly and had quality service. I brought my car in for an oil change and key programmin More

by ANGPOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Weisman
Dec 30, 2019 -

Coastal Kia responded

Thank you so much for the service testimonial and awesome review! It was kind of you to recognize our team's efforts to make you informed of recommended services without the pressure. We are thrilled to hear you were able to take advantage of our Courtesy Van Experience. Don't forget if you live local we can have our Service Concierge pick up your vehicle from home or work and deliver it back to you upon service completion. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia! We are just a phone call away if you need anything.

December 28, 2019

Smooth transaction and great deal They were awesome working with me trying to find my best options. I am very pleased with the great deal I got on a fine nice Kia vehicle. Everyone wa More

by RSERRANO45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Dec 30, 2019 -

Coastal Kia responded

Thank you for the five star sales review. Congratulations on your recent purchase from Coastal Kia! Don't forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help.

December 28, 2019

Fast friendly service as usual First name basis with service staff. Alway accommodating to our short notice scheduling. Would buy another Kia based on the local service department . More

by KOOLLINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 30, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We share with clients that the sales department sells the first car and service sells every car after that. We love our service staff recognizes you by your first name during your visits. Thank you for the gracious comments and loyalty. Please call us if you need anything. We are here to help.

December 27, 2019

Good service visit to a new dealership Howard and the team were prompt in greeting us and getting our Sorento serviced. Under promised and over delivered. Glad Coastal is in the area, we' More

by paswell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 27, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review and kudos for Howard Ramsey in our service department. We love you were greeted promptly and our staff "under promised and over delivered" great service to you during your recent visit. Don't forget .. if you live local and don't want to wait during your next visit we have a Service Concierge that can pick up your vehicle and deliver it back to upon completion. The courtesy wash will be completed before delivery as well. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

December 26, 2019

Good Car Buying Experience Trading in a car and buying a new car from a new car dealership can be a stressful event so it was refreshing to work with the folks at Coastal Kia. More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace, Uber Hernandez, Haywood McDonald
Dec 26, 2019 -

Coastal Kia responded

Thank you for the five star sales review and high recommendations. We understand that buying a new car can be stressful as you mentioned. Congratulations on the purchase of your Kia Sorento SX. We love the comment everyone was "knowledgeable, positive and friendly and made the transaction as smooth as it could be". Don't forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help. Thanks again! Welcome to the Coastal Kia Family!

December 26, 2019

A truly satisfied customer. Mother and I had a great experience at Coastal Kia if Wilmington. The salesman was courteous not pushy. Listened to what our desires were and didn't t More

by PORTERTRUCKING67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, Bob
Dec 26, 2019 -

Coastal Kia responded

Thank you for the kudos and gracious comments. Congratulations to you and your mother on your recent purchase. We strive to deliver a "truly exceptional experience" to every client during every visit. We love the comment, "they truly wanted more for us than to just sell us a car". Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Our team looks forward to seeing you during your first service visit at 5000 miles. Thanks again!

December 25, 2019

Quality Product, Quality Service From the beginning of my purchase of my Kia Sorento I have been happy with the Sorento and the quality of care and service received. Employees are ki More

by LITTLERIVERFARMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 25, 2019 -

Coastal Kia responded

Merry Christmas to you on this Christmas Day! Thank you so much for the thoughtful review and kudos for our team. We are a happy working group and are thrilled to hear it shows. Your loyalty means the world to us. We are happy to hear your expectations have been exceeded in sales and service. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

December 24, 2019

Great service! Great dealership. Friendly personnel, The service performed was excellent. Very nice waiting room with a TV and free beverages and snacks. A very nic More

by ssss2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2019 -

Coastal Kia responded

Thank you for the kudos and thoughtful comments. We are thrilled to hear you were able to take advantage of our customer lounge experience. We hope to see you again soon. Thank you for choosing Coastal Kia!

December 24, 2019

Wonderful Service! Thank you so much for your wonderful service. Everyone was super friendly. I really appreciate all of the information provided by Bob Tomlin and the q More

by PJLEAR4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin- he was wonderful!
Dec 25, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. It was thoughtful of you to mention Bob Tomlin and Kelly Meadows by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia Family.

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