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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,516 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,516 reviews

November 15, 2019

Good experience. Will continue to use the Coastal Kia. The Coastal Kia service center is thorough, efficient,, knowledgeable and courteous. My daughter lives in Wilmington but i (Dad) live 4 hours away. Th More

by RWIGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
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Nov 15, 2019 -

Coastal Kia responded

Thank you for the wonderful five star review and kudos for Sam Weisman in our service department. We love that you trust us and feel good about your daughter servicing with us locally with you 4 hours away. We appreciate that. We are happy to provide the "great peace of mind" you deserve. Please have your daughter call us if she needs us. We can pick up her vehicle and take it back to her if requested. Thank you for being an important part of our Coastal Kia Family!

November 14, 2019

Oil change Always a pleasure to work with them. Sam is always pleasant and respectful and will escort you to your vehicle. Enjoy my 2014 Kia Soul More

by ROCHNYBUGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2019 -

Coastal Kia responded

Thank you for the wonderful service review! We are thrilled Sam exceeded your expectations. It was thoughtful of you to describe Sam as "always pleasant and respectful". We sincerely appreciate you trusting your 2014 Kia Soul with our service team. Don't forget our Service Concierge will pick up your vehicle and deliver it back to you during your next service appointment. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for being such an important part of our Coastal Kia Family.

November 13, 2019

GREAT Your entire staff made buying my car great fun. Everyone was so nice and friendly. I felt so much at ease. I had planned on a whole day of car sho More

by maggie5548
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, Haywood
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Nov 13, 2019 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and gracious comments. We love that you felt "at ease" and that Tyler was able to exceed your expectations. Congratulations on your recent purchase. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help! Thanks again.

November 13, 2019

Fast service I was able to get my oil changed n tire rotated with such ease. Kia makes it a joyful experience. I know I'm in good hands More

by BEVERLEYGOLDING1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
Other Employees : Howard
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Nov 14, 2019 -

Coastal Kia responded

Fantastic! We love the comment, " I know I'm in good hands". Thank you for the five star service review. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

November 13, 2019

Very friendly and fast service . Will definitely be bringing my car here to get serviced in the future. Always willing to answer any questions you may have too More

by MELISSA.GUNDAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
Report | Print
Nov 14, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We realize there are dozens of local service centers to choose from. We sincerely appreciate you choosing Coastal Kia for your service needs. Please call us if you need anything. We are here to help. Thanks again.

November 12, 2019

Maintenance review They take care of everything for you he was very friendly and accommodating. They even washed the car for me and he helped me out and into the car More

by ANGIEBROWN1150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
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Nov 12, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review. We are thrilled our service team exceeded your expectations. We love that you found our team "friendly and accommodating". Thank you for choosing Coastal Kia for your service needs. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We deliver a "truly exceptional experience' to every client during every visit! Thanks again. Please call us if you need anything.

November 12, 2019

Maintenance Service Friendly and helpful staff. Shuttle service, call to discuss service and prices prior to starting work, car wash, called when car was ready and drove More

by ACSUTTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin per my receipt
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Nov 12, 2019 -

Coastal Kia responded

Fantastic! Thank you for the wonderful service review score and gracious comments. We are thrilled you found our team accommodating, courteous, and pleasant. We pride ourselves on our review scores, A+ BBB rating and being voted, "Best Automotive Dealership". Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Thank you for choosing Coastal Kia!

November 12, 2019

Service Easy scheduling. Always use the shuttle service to and from my work. The drivers are so personable. . Appreciate the call before performing a needed More

by REGINABRADLEY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin assisted me this visit- he was awesome
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Nov 12, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We are thrilled you were able to take advantage of our Courtesy Shuttle Experence. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We want to make your service visit as convenient as possible. Thank you for choosing Coastal Kia!

November 12, 2019

Great Service !! Sam was wonderful from the moment I dropped of my car. Very pleasant experience all around. Thank you for taking care of my Kia More

by AJ17WIU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
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Nov 14, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the five star service review and gracious comments. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Please call us if you need anything. We are here to help!

November 11, 2019

Great Experience. Welcoming staff. Saw that I would need an inspection within two months and let me know. Completed inspection and previously scheduled service in LES More

by ROGER.KRAMER903
Recommend Dealer
Yes
Employees Worked With
Sorry. Can't recall the names, but talked to 2 or 3 different team members and all were outstanding!
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Nov 11, 2019 -

Coastal Kia responded

Wow! Thank you so much for the AMAZING five star service review. Your gracious comments including, "would be hard to find a better overall experience at a dealership of other shop" are greatly appreciated. We strive to teach our guests the way we wish to be treated. Don't forget we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. We are here if you need us. Thank you for choosing Coastal Kia!

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