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Coastal Kia
Wilmington, NC
5,872 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,872 reviews
March 08, 2020
Truly exceptional service! Smooth, easy process. Knowledgeable staff coupled with a 5 star feeling would make me buy another vehicle any day! Thank you John and Tyler! Knowledgeable staff coupled with a 5 star feeling would make me buy another vehicle any day! Thank you John and Tyler! More
by Forte4me
Employees Worked With
John Wallace, Tyler Desmarest
March 08, 2020
Exceptional experience, smooth and knowledgeable staff, and some fantastic cars. We are definitely going to be suggesting Coastal Kia to everyone we know! Thank you, John, Mike and everyone! and some fantastic cars. We are definitely going to be suggesting Coastal Kia to everyone we know! Thank you, John, Mike and everyone! More
by Mangovall
March 07, 2020
John was well groomed and professional in his approach. He knew the details of my model (Soul) and allowed me an expanded test drive for me to assess performance, since I came in looking for a turbo. His l He knew the details of my model (Soul) and allowed me an expanded test drive for me to assess performance, since I came in looking for a turbo. His low-key but confident manner was well appreciated. He even came to my house the next morning to retrieve the Title and spare key on my trade-in vehicle! I appreciated that he was a service veteran and would recommend him to anyone looking to purchase a Kia. More
by Bill w/Soul
Employees Worked With
John Wallace
March 06, 2020
I came in to explore getting a new vehicle. Already knew Kia was a good car to check out. Good safety ratings and warranties. The sales staff was efficient and friendly and courteous and listened to what Kia was a good car to check out. Good safety ratings and warranties. The sales staff was efficient and friendly and courteous and listened to what I wanted in a vehicle. I like Jason Stone and believe he was honest with me and got me a good deal. Tyler was thorough and communicated the terms of my loan. Everyone was very personable and walked me through the process professionally and in a timely manner even when really busy. Happy with my purchase experience. More
by tracyb
Verified CustomerEmployees Worked With
Jason Stone, Tyler Desmarest
March 05, 2020
My experience was good. Bob was very helpful, kept me informed as to what was happening with my vehicle. I will certainly go back. I would recommend Kia Service. Bob was very helpful, kept me informed as to what was happening with my vehicle. I will certainly go back. I would recommend Kia Service. More
by PEREGOYLAW
Employees Worked With
March 04, 2020
Very polite staff My salesman,Kevin, was very helpful and knowledgeable. I would recommend him to anyone. He asked about my needs and delivered what I wanted. Kudos to My salesman,Kevin, was very helpful and knowledgeable. I would recommend him to anyone. He asked about my needs and delivered what I wanted. Kudos to Kevin and Kia. More
by KARMA7209
March 03, 2020
Bought my new Kia Forte in December. Unfortunately, I had to repeatedly follow up for my signed docs. Last week had my complimentary oil change and it went flawless. Thanks to Howard. to repeatedly follow up for my signed docs. Last week had my complimentary oil change and it went flawless. Thanks to Howard. More
by NAMSSORG
Employees Worked With
Howard Ramsey
March 03, 2020
Everyone there was professional and friendly no high pressure sales. They made sure that I understood each step and got exactly what I was looking for and the best deal. pressure sales. They made sure that I understood each step and got exactly what I was looking for and the best deal. More
by KATDONLIN59
Employees Worked With
March 03, 2020
Coastal Every time my wife and I visit we are treated very well.We both enjoy visiting Coastal Kia and would advise all our friends to do so as well.All the f Every time my wife and I visit we are treated very well.We both enjoy visiting Coastal Kia and would advise all our friends to do so as well.All the folks we have encountered have been very nice and we like doing business there. More
by FSFOSTER
March 03, 2020
Great Experience We contacted Coastal KIA about the need to purchase a used vehicle to drive as soon as possible. We had purchased our previous vehicle at the dealersh We contacted Coastal KIA about the need to purchase a used vehicle to drive as soon as possible. We had purchased our previous vehicle at the dealership. Even though we made contact late in the day Mike Mascavage encouraged us to come into the dealership and said he would be glad to work with us to get us into a vehicle that day. When we got to the dealership we were introduced to our salesman John Wallace. John was extremely helpful, friendly and knowledgeable.. He provided great customer service during the entire process. Mike and John were a great team and they provided us with a great dealership experience. We would recommend Coastal Kia and John and Mike with confidence to any of our friends and family. More
by Deb and Don
