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Coastal Kia

Wilmington, NC

4.8
5,524 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,524 reviews

October 25, 2019

Truthful and professional My wife and I have been dealing with Coastal Kia for approximately seven years. We have never had an incident of dissatisfaction at any time. Their st More

by David & Marietta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kramer
Oct 25, 2019 -

Coastal Kia responded

Thank you so much for the gracious comments and amazing testimonial. It was wonderful of you to share your story and mention Steve Kramer by name. We love the comment, "the atmosphere at Coastal Kia is humbling, professional and has an air of a family type setting". Thank you for buying and servicing with a SMALL LOCAL BUSINESS. We sincerely appreciate your business. Please call us if you need anything. We are here to help.

October 25, 2019

Dead battery Sam was professional and caring as always. Calling to check on the service afterwards!! He told me exactly what to do when I called to ask what to do. More

by CINDYDUCHARME16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam W.
Oct 25, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? We get dozens of comments from his clients each month. They all love him and we do too. It was thoughtful of you to mention Sam by name. Thank you for the five star service review. We are thrilled we were able to exceed your expectations. Don't forget about our Concierge Service which will pick up and deliver your vehicle to you after your service is complete. Thank you for choosing Coastal Kia!

October 24, 2019

New Kia Oil Change Th staff was very friendly and helpful but having an appointment and it taking over and hour for an oil change is a little long for the labor required More

by DEC68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Coastal Kia responded

Thank you for the review and feedback. We apologize for wait. We appreciate you choosing to service your vehicle with our Kia Factory Trained Technicians and Service Advisors. We would like to offer our Concierge Service to you during your next visit. We can pick up your vehicle and return it to you so that you will not have to wait. Thank you for choosing Coastal Kia!

October 24, 2019

Great! Quick, easy and painless! Got my car in with no notice to address a recall issue. Done within a few hours. Couldn't have asked for better service. More

by POWELLBRANDON89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 25, 2019 -

Coastal Kia responded

Thank you for the five star service review. We love the comment, "quick, easy and painless!" Wonderful! We realize there are dozens of local service centers to choose from in the Wilmington community. Thank you for choosing Coastal Kia. Let us know if you would like your vehicle picked up at your next service. We offer a Concierge Service which will pick up your vehicle and drop it back off after the service has been completed. We pride ourselves on our A+ BBB rating and high review scores. Thank you for being an important part of our Coastal Kia Family!

October 24, 2019

Great experience The staff is friendly, knowledgeable and keeps you informed every step of the way. I am never kept waiting. Waiting room is clean and comfortable. More

by ATAP09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Tomlin
Oct 24, 2019 -

Coastal Kia responded

Thank you for the five star review! We love the comment, "staff is friendly, knowledgeable and keeps you informed every step of the way." We are thrilled you were comfortable during your wait. We get a lot of compliments on our Customer Lounge Experience. Please feel free to take advantage of our Concierge Service which will pick up your vehicle and deliver it back during your next service visit. We are here to serve at the home of the "truly exceptional experience". Thank you for trusting us with your vehicle and for being an important part of our Coastal Kia Family!

October 24, 2019

Prompt, dedicated service. Very professional. I was pleased , respected and not pushed into anything. I was given an explanation of what was to be done and afterwards was given materials for my r More

by LAINETURNER236 Laine Turner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 24, 2019 -

Coastal Kia responded

Wonderful! It was thoughtful of you to go online and share your experience. We sincerely appreciate the five star review. Your gracious comments and testimonial are truly appreciated as well. Please let us know if you need us for anything. We are just a phone call away and can come pick up your vehicle next time if needed. Thanks again!

October 24, 2019

ICF 2019 Sorento Review Our visit to Coastal KIA was to obtain info regarding leasing a vehicle and assessing top of the line KIA vehicles. There was not hype or pressure an More

by CWFISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest, Chris (Sales Trainee), Michael Mascavage
Oct 25, 2019 -

Coastal Kia responded

Congratulations on the purchase of your 2019 Sorento SUV! Welcome to the Coastal Kia Family! Thank you for the wonderful review and gracious comments. Don't forget your first service is free at 5000 miles. We also offer: : *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. Please call us if you need anything. We are here to serve. Thanks again.

October 24, 2019

First Time Buyer As a first time buyer, the whole purchasing process can be incredibly intimidating. My sales man Tyler was thorough and patient. I left with a beautif More

by angelica.pici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Oct 25, 2019 -

Coastal Kia responded

Thank you so much for making the drive to Wilmington and for the amazing five star review. We are thrilled you found Tyler to be thorough and patient. Congratulations on the purchase of your new Kia. Welcome to the Coastal Kia Family! We are home of the "truly exceptional experience". We offer::*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. We look forward to seeing you again soon. Please call us if you need anything. We are here to help.

October 24, 2019

SERVICE The staff are very friendly and helpful. The work is neat and prompt . The only drawback is the cost of some of the preventive maintenance is pricey More

by DENNISMCGAHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

Coastal Kia responded

Thank you for the awesome review and for mentioning Howard by name. Your gracious comments have been shared with Howard and our entire service staff. We appreciate you trusting your vehicle with our Kia Factory Trained Service Consultants and technicians. Please call us if you need anything or have any questions. We are here to help.

October 24, 2019

Great car buying experice at Coastal Kia Good selection of cars with multiple trims for each model. Affordable pricing. Very personable, knowledgeable, and friendly staff in all departments w More

by IPFEIFFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Desmarest, finance person
Oct 24, 2019 -

Coastal Kia responded

Wonderful! We are excited to hear you had a "great car buying experience". Congratulations on your recent purchase from Coastal Kia! We are here to serve after the sale. Please feel free to take advantage of: *first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. We pride ourselves on our reviews and A+ BBB rating. We are the home of the "truly exceptional experience". Please call us if you need anything. We are here to help. Thanks again!

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