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Coastal Kia

Wilmington, NC

4.8
5,524 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,524 reviews

October 24, 2019

Awesome service. Trunk latch on our 2017 Kia Optima broke and trunk wouldn't latch. Called the service department and was told to bring it right in. Was in and out in More

by JODEBRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

Coastal Kia responded

Thank you for the high recommendations and awesome five star review! It is always nice to hear that our service department exceeded your expectations. We are thrilled they were able to address your trunk latch concern quickly. Don't forget that we offer a complimentary Concierge Service which will pick up and drop off your vehicle when service is needed. We appreciate you being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help.

October 23, 2019

Excellent dealership. This dealership is friendly, courteous, accommodating and efficient. They offer transportation to anywhere. Their waiting room is bright and cheery More

by skc_greek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weissman
Oct 24, 2019 -

Coastal Kia responded

Fantastic! Thank you for sharing your thoughts online. We sincerely appreciate the five star review and gracious comments. We get a lot of compliments on our Customer Lounge Experience. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit.

October 23, 2019

OIL AND FILTER CHANGE COASTAL SERVICE DID A NICE JOB WITH OIL CHANGE. WAITING ROOM WAS VERY COMFORTABLE. CAR WAS WASHED AND READY WHEN EXPECTED. SERVICE PERSONNEL WERE VER More

by JRSMITH2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 24, 2019 -

Coastal Kia responded

Great! We are happy to hear you enjoyed our courtesy wash program. Thank you for the five star review and thoughtful comments. We pride ourselves on being the home of the "truly exceptional experience". Don't forget about our Concierge Drop Off and Pick Up Service at your next service visit. Thank you for choosing Coastal Kia!

October 23, 2019

Easy process I worked with Steve the sales floor manager. My purchase was a breeze. I went in for a pre owned and left with a 2020 soul !! I wasnt haggled into cr More

by KOGROOMING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Oct 24, 2019 -

Coastal Kia responded

Congratulations! You will absolutely love your 2020 Kia Soul from Coastal Kia! It was kind of you to mention Steve Kramer by name. We will provide you with a "truly exceptional experience" after the sale too. Please feel free to take advantage of: *first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. We are here to serve! Welcome to the Coastal Kia Family!

October 23, 2019

Service 10/22 Service was amazing (oil change). Staff were great service performed timely manner. Car wash was a bonus. Service dept. strives for continuous improve More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Henry
Oct 24, 2019 -

Coastal Kia responded

Don't you just love a complimentary car wash after each service?! Thank you for the five star review and thoughtful testimonial. We absolutely love the comment, "service department strives for continuous improvement and it is evident they are succeeding". Wonderful! We are here if you need us. Let us know if you want us to pick up your vehicle during your next service visit. Thank you for choosing Coastal Kia!

October 22, 2019

Same day service. I called earlier in the day for an appointment later in the day. Robert was so accommodating and friendly. I arrived on time and waited while my car More

by pcmike50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 24, 2019 -

Coastal Kia responded

Wonderful! Our entire Coastal Kia Team wants to thank you for the five star review and awesome comments. We know you are enjoying your new 2020 Kia Sportage! We appreciate the gracious comments and are thrilled your first service went so well. We are home of the "truly exceptional experience". Please call us next time you need service and we will pick up your Sportage and deliver it back after service. We strive to exceed your expectations during every visit. Thanks again!

October 22, 2019

Recall work My engine seized due to recalled bearings. What I thought was going to be a long process took less than a week. Very impressed with the work done and More

by HARRYVAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Coastal Kia responded

Great news! Our entire Coastal Kia team wants to thank you for this amazing five star review. We are thrilled we exceeded your expectations by completing the service faster than expected. We love the comment, "very impressed with the work done and the quality of the service staff". Thank you for choosing Coastal Kia! Feel free to take advantage of our complimentary Service Concierge drop off and pick up program during your next visit. Please call us if you need anything. We are here to help. Thanks again.

October 22, 2019

Very good and nice people there Well I took my Niro for an oil change and alainment it was done with time to spare Sam was great and Phil was too More

by HEIKECRUMP99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam , Phil, Steve,dewin
Oct 22, 2019 -

Coastal Kia responded

Thank you so much for the five star review! Your gracious comments have been shared with Sam and Phil in our service department. We are thrilled they exceeded your expectations and completed your service in a timely manner. We love being able to take care of your Kia Niro. Thank you for being an important part of our Coastal Kia Family!

October 22, 2019

Customer review in Service Center. Very polite greeting from Sam at Service Center. He kept me well updated regarding progress and projected time of completion. I didn’t even have an ap More

by Katydiddle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam from Service
Oct 24, 2019 -

Coastal Kia responded

Wonderful! Thank you for the amazing review and gracious comments. It was extremely thoughtful of you to mention Sam Weisman by name. Your comments have been shared with Sam and our entire service team. We aim to exceed your expectations during every visit. Thank you for choosing Coastal Kia!

October 22, 2019

Awesome Coastal Loa was not only very nice, but they were very quick as well. I have had some pretty bad experiences with dealerships, bur Coastal Kia took ca More

by ISABA0418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 24, 2019 -

Coastal Kia responded

Thank you! We appreciate the five star review and fantastic review. We want to thank you for the comments and recommendations. Please let us know if you need anything. We are here to help!

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