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Coastal Kia
Wilmington, NC
4,668 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,668 reviews
December 21, 2018
Very pleased Every one was great, everything was right on time and Bob was as always very nice, several of the other reps. Were most kind in making sure I was tak Every one was great, everything was right on time and Bob was as always very nice, several of the other reps. Were most kind in making sure I was taken care of during wait More
by HRYNJIEV
Verified CustomerEmployees Worked With
Helpful December 21, 2018
Coastal Kia SErvice Dept Bob and Sam are personable but professional. They go over what the service will cover and the estimated price, keep you updated on the progress of the Bob and Sam are personable but professional. They go over what the service will cover and the estimated price, keep you updated on the progress of the service and when completed, go over in detail the services rendered and the pricing. The waiting area is comfortable with snacks, coffee and drinks. There is an area that you can work with electrical receptacles and wifi. They treat me like family. To add to the service, if Pat Kabola, owner is in the area, he greets you and talks to you like family. I have used several service departments in several cities and by far Coastal Kia is the best. More
by AARON.WESCOTT
December 20, 2018
Friendly and no pressure Work was done in a professional manner. I was kept informed of progress as I was waiting, also was explained all details and shown pictures of any iss Work was done in a professional manner. I was kept informed of progress as I was waiting, also was explained all details and shown pictures of any issues that might come before next service. More
by DENNISMCGAHA
Employees Worked With
Sam and the other adviser at the service desk.
December 20, 2018
Timely with great people The people and team we're great. The experience all favorable. The service rep felt like a friend. All good and the waiting area comfortable. The people and team we're great. The experience all favorable. The service rep felt like a friend. All good and the waiting area comfortable. More
by GRAMASR
Employees Worked With
The service rep
December 20, 2018
A pleasant experience I had such a great experience. Jason & john made me feel so comfortable & helpful it was more like we were friends then a seller buyer situation! I had such a great experience. Jason & john made me feel so comfortable & helpful it was more like we were friends then a seller buyer situation! More
by PICKLE4LYFE
Employees Worked With
Jason stone, john, Mike
December 19, 2018
Regular scheduled service and service recall The service was easy to schedule and timely in performance. Car was washed and clean when completed service. A recall notice was completed and explain The service was easy to schedule and timely in performance. Car was washed and clean when completed service. A recall notice was completed and explained by the service rep. Excellent work. More
by JHDAVIS11
Employees Worked With
December 19, 2018
The Best My wife and I met with Jason Stone, Coastal Kia Sales Rep., on Monday, December 17, 2017. We can honestly say that our experience dealing with Jason w My wife and I met with Jason Stone, Coastal Kia Sales Rep., on Monday, December 17, 2017. We can honestly say that our experience dealing with Jason was the smoothest and least stressful we have ever had while purchasing a car, which we did do Monday. Based on our age of 78 years of age,, that is speaking volumes. Jason is honest and forthright with a outgoing folksy personality. No high pressure, just straight forward and knowledgeable information. If you are looking to purchase a vehicle, do yourself a favor and contact Jason Stone at Coastal Kia. We then met with Michael Mascavage in Finance, and once again it was smooth sailing. We believe that this dealership must only hire quality personnel. Thank you sincerely for making our experience such a nice one. Frank and Betty M. More
by fmorris3
Employees Worked With
Jason Stone, Sales and Michael Mascavage, Finance Director
December 19, 2018
Great experience. Fast and great customer service. Friendly staff. I will return for oil change and other services. Thank you for great service Coastal Kia experience. Fast and great customer service. Friendly staff. I will return for oil change and other services. Thank you for great service Coastal Kia More
by TFTAYLOR6801
Employees Worked With
Cant remember guys name
December 19, 2018
Work done right first time Bob, in service, listens to your concerns. No work done without your approval. Bob keeps you updated on status of repairs. Excellent work done right f Bob, in service, listens to your concerns. No work done without your approval. Bob keeps you updated on status of repairs. Excellent work done right first time. More
by FOSTEELE
Employees Worked With
Bob in service
December 19, 2018
Maintenance service Sam was courteous, and even though I had no appointment, he was able to work my car in for an oil, filter, tire rotation, and brake fluid service for Sam was courteous, and even though I had no appointment, he was able to work my car in for an oil, filter, tire rotation, and brake fluid service for an unexpected road trip. More
by Ms. GALLARDO
Employees Worked With
Sam in the service department, and Kelvin Swinson
