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Coastal Kia

Wilmington, NC

4.8
5,499 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,499 reviews

July 17, 2019

Best car buying experience ever This was the best car buying experience we’ve had! Jason Hunt found us the exact vehicle we wanted. Michael Mascavage set us up with affordable paymen More

by Robert & Jessica Tonnini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hunt, Michael Mascavage
Jul 18, 2019 -

Coastal Kia responded

Fantastic! Congratulations on your recent purchase from Jason Hunt. It was thoughtful of you to mention Jason and Michael by name. Enjoy your new vehicle! Welcome to the Coastal Kia Family. Please call us if you need anything. We hope to see you at your first service visit soon. We think you are awesome too!

July 16, 2019

thanks for the service and the alert My routine maintenance service visit was done thoroughly and I was informed of additional work that will need to be scheduled in the near future. I r More

by ROANSEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cannot remember
Jul 16, 2019 -

Coastal Kia responded

Thank you! We appreciate the gracious comments and five star review. It is wonderful to hear you had a great service experience. You were very kind to recognize our efforts to inform you of service work that may be needed in the future. Our entire service team realizes there are dozens of local repair facilities to choose from in our community. We sincerely appreciate you choosing our Kia Factory Trained Service Consultants and Technicians at Coastal Kia! Please call us if you need anything. We are here to help.

July 16, 2019

Follow up pn new used car I found every one kind and helpful I would and have told others to buy The service Dept is aces and so was my salesperson Maryanne More

by MICHAELNORESKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maryanne sales. Don in service and Kelly in transportation all wounderful
Jul 16, 2019 -

Coastal Kia responded

Thank you for the five star review! It was kind of you to mention Maryanne by name. It is wonderful to hear you found everyone, "kind and helpful". Congratulations on your recent purchase. Thank you for choosing Coastal Kia!

July 15, 2019

Great shopping experience It was an easy and fast transaction. There were no pressure given to me at all. The best dealership I've deal with and I'll definitely return. More

by ANTHONY1668
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Hunt
Jul 15, 2019 -

Coastal Kia responded

Super! Thank you for the five star review and awesome comments! It is wonderful to hear it was “easy and a fast transaction”. We also love the “best dealership I dealt with”. It was thoughtful of you to go online. Welcome to the Coastal Kia Family! We appreciate you so much.

July 14, 2019

Great! Howard and John. I really appreciate the way I was treated from the moment I walked through the door. Will he coming back here for top service..Thank you. More

by BIGJOHNB161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Jul 14, 2019 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. We are thrilled you had a great experience in service. Please call us if you need anything. We are here to help.

July 13, 2019

New Car Buying Experience Did our research-Coastal Kia of Wilmington beat every other dealer from Jacksonville to Greenville to Raleigh on in to SC -no need to travel or shop a More

by Pennyk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ashby-salesman -manager - owner
Jul 13, 2019 -

Coastal Kia responded

Thank you for your review and amazing testimonial. We are thrilled to hear we exceeded your expectations during your shopping process and purchase experience. It was thoughtful of you to mention Chris Ashby by name. We love to hear you “drove away extremely happy and satisfied”. Congratulations from Chris and our entire team!

July 13, 2019

Great and professional services The staff is very friendly and helpful and it is obvious that they appreciate your business. I am well pleased with their service staff. They are not More

by DRJOYCEJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2019 -

Coastal Kia responded

Thank you! We appreciate the awesome five star review. It was thoughtful of you to go online and comment on your customer service experience. We really do “respect your business”. Our entire team realizes there are dozens of local service centers to choose from. We are honored that you choose Coastal Kia! We won’t let you down. Thanks again.

July 13, 2019

Great service. Dropped car off for a recall issue. They said it would take about an hour and a half. They got it done in about an hour. This took no time at all and More

by daddx4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2019 -

Coastal Kia responded

Thank you for the review and great feedback. We are thrilled to hear you had a wonderful service experience. Thank you for recognizing the quick turn around during your wait. Thank you for choosing Coastal Kia!

July 13, 2019

Best car buying I'm 81 years old with bad credit came home with new car with payment I can make. No one looked down on me has i have at other places. More

by JULIAKEEL
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm bad with names but my salesman know who he is THANK YOU AGIAN
Jul 13, 2019 -

Coastal Kia responded

Simply fantastic! Congratulations on the purchase of your new Kia from Coastal Kia! We sincerely appreciate the five star review. Please call us if you need anything. Welcome to the Coastal Kia Family.

July 12, 2019

Good hospitality I felt Howard and the other service reps displayed great “Hospitality “ in all my interactions and I felt they did care about me being taken care of. More

by Bill S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Jul 16, 2019 -

Coastal Kia responded

Thank you for the great feedback and awesome review. It was thoughtful of you to mention Howard by name. Your comments have been shared with Howard and our entire service team. Thank you for the "hospitality" comment and high marks. We appreciate you choosing Coastal Kia for your service needs! Please call us if you need anything. We are here to help.

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