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Coastal Kia

Wilmington, NC

4.8
5,528 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,528 reviews

June 01, 2019

Very courteous and fast service. The service guys are very knowledgeable. Answered all my questions. Very friendly and courteous. My wait time was less than an hour. I was told my wai More

by BDROSHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think it was John and Bob.
Jun 01, 2019 -

Coastal Kia responded

Thank you Bernie for the gracious comments and awesome five star review. We are thrilled our service team exceeded your expectations. We love hearing, “your staff does a great job”. Thank you for choosing Coastal Kia for your service needs. We truly appreciate your business.

May 31, 2019

Good service Service was quick and speedy, but cleanliness of technicians was terrible. Grease stains all over my seats from them fixing a recall. And I can guaran More

by SAMAMIELYNN1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Coastal Kia responded

Thank you for the feedback. Our service team wants to apologize for any inconvenience. We are here to make it right. Please call our Service Director John Wigger at 910-408-0100 to discuss your experience. We look forward to your call. Thank you for choosing Coastal Kia!

May 31, 2019

Good experience Kevin was so kind and helpful. He didn't rush thru the process, explained everything in detail and made my purchase an easy decision to make. He made More

by CAMiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin West
May 31, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the great review and thoughtful comments. We appreciate the recommendation. Congratulations on your recent purchase. Please call us if you need anything. We are here to help. Welcome to the rapidly growing Coastal Kia family!

May 31, 2019

Professional From the moment we walked in the Coastal Kia showroom we felt welcome. Our salesman Tyler listened to the type of car we wanted to buy song with our b More

by RUDYDILIETO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest and Bob Tomlinson
May 31, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Soul. We sincerely appreciate your business! It was thoughtful of you to mention Tyler by name. Your testimonial and wonderful comments are greatly appreciated. Welcome to the Coastal Kia Family !

May 31, 2019

Amazing experience! I had went in to get a service, but eneded up leaving with a new car! Sam who typically does my service is absolutely amazing and always so helpful! J More

by VICTORIA.HANSEN.58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman, Jason Stone
May 31, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review and gracious comments for our staff. It was thoughtful of you to mention Sam and Jason by name. Thank you for that. We strive to treat our clients the way we wish to be treated. It is wonderful to hear you felt comfortable during your purchase experience. Thank you for choosing Coastal Kia!

May 31, 2019

Harrison Excellent service. Everything was thoroughly explained in non- technical language and made understandable. The cost was detailed and seems reasonable More

by TGHARRISON70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Coastal Kia responded

"Excellent Service". Awesome! We sincerely appreciate the five star review and amazing comments. We realize there are dozens of local service centers to choose from. Thank you for choosing our Kia Factory Trained Service Advisors and Technicians.. Please call us if you need anything. You are an important part of our Coastal Kia Family.

May 31, 2019

Great and appreciated Everyone always seem to be glad to take care of me and my vehicle. Treated with respect and appreciation. Communication is good. Appreciate being abl More

by bdpg821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
May 31, 2019 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear you mention you were treated with" respect and appreciation". It is great to hear you were able to experience our Courtesy Shuttle Service. Thank you for choosing Coastal Kia for your automotive needs.

May 30, 2019

Easy and hassle free Made appointment online the day before. In and out maintenance service . Felt comfortable while waiting on work to be done.No complaints about my orig More

by JAYROD7698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2019 -

Coastal Kia responded

Thank you for your five star review! We are thrilled to hear you felt comfortable during your wait. We strive to treat our clients the way we wish to be treated. Thanks again for choosing Coastal Kia.

May 30, 2019

Sam is wonderful , very helpful and top notch ! Kia of Wilmington always does an outstanding job! Bob and Sam are top notch in the service department and they always find a way to get me an appoint More

by SLL8472
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
May 31, 2019 -

Coastal Kia responded

Great! Thank you for the five star review and for recognizing Bob and Sam in our service department. We are thrilled you were well taken care of. We sincerely appreciate your business at Coastal Kia. Please call us if you need anything. We are here to help!

May 29, 2019

Outstanding as always! I have always dealt with Sam Weismann when ever i had to service my Kia. He has knowledge of what service I requested and informs me of any service th More

by SRAY28457
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
May 31, 2019 -

Coastal Kia responded

Thank you for the five star review. It was kind of you to mention Sam Weismann. We appreciate you recognizing his efforts. It was kind of you to describe him as "very professional and courteous". Thank you for choosing Coastal Kia!

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