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Coastal Kia - Service Center

Wilmington, NC

4.8
3,411 Reviews

3,411 Reviews of Coastal Kia - Service Center

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June 10, 2025

They provided great customer service and took care of my requests and did everything in a timely manner More

by IBEEFROG974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate the high marks and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "they provided great customer service and took care of my requests..." Please do not hesitate to reach out if you need us. Thanks again!

June 09, 2025

Quality customer care! Having the shuttle is a major plus. It takes the unpleasantness of a long wait and replaces it with a pleasing experience. Well done Coastal Kia! More

by tbennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Coastal Kia responded

Wonderful! Thank you! We truly appreciate the five star review. We are thrilled to hear you were able to take advantage of our Courtesy Shuttle. It was thoughtful of you to recognize our Shuttle Driver David Knowles by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 09, 2025

Coastal Kia is the best! I never have any problems when going there and they are always very helpful More

by AlyssaA.Larson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Coastal Kia responded

Thank you! Your high marks and compliments for our team are greatly appreciated. We love the feedback including, "Coastal Kia is the best!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

June 06, 2025

Although my vehicle service was done well, I was disappointed at how long it took. My appointment was 11:15. The technician told me they would be done about 12:45/1:00. It was an hour later before t More

by DCSHOLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Coastal Kia responded

Thank you for your patience and helpful feedback. We apologize for the wait time. Please reach out to our Service Director John Wigger at 910-798-4706. Thank you for choosing Coastal Kia!

June 06, 2025

My service advisor, Sam, kept me informed of the update being done on my radio. The service was completed an hour earlier than I expected, and the radio works great! More

by hwaynet01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star review and compliments for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us. Thanks again!

June 05, 2025

Bob Tomlin always takes great care of us. He is easy to work with and makes your service experience pleasant. Great asset to Coastal Kia. More

by CHUCKMENCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Coastal Kia responded

Thank you! We truly appreciate the five star review and compliments for our Service Consultant Bob Tomlin. We appreciate your loyalty and trust. Bob is a true ambassador for our customer service culture. It was thoughtful of you to mention Bob by name. Thank you for choosing Coastal Kia!

June 02, 2025

Does great work! Very professional and polite! Very clean! Let’s you know exactly what needs to be done! Gets it done in good timing! More

by RAGENSKY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

May 31, 2025

Very reliable and friendly and helpful and personable. I strongly recommend this dealership and will be back. More

by TERRYHURLEY76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Coastal Kia responded

Thank you for the review and kind works. We appreciate the high marks for our Service Consultant Gary Nelson. Your high recommendations are greatly appreciated as well. Thank you for trusting Coastal Kia with your automotive service needs.

May 29, 2025

Sam was very friendly and professional. Car was ready right on time. He explained service. More

by sandiehardee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate the high marks and gracious comments. It was thoughtful of you to mention Sam Weisman by name. He is a true ambassador for our customer service culture. Thanks again!

May 29, 2025

It was an easy task to schedule service on my Kia this past week. I dropped the car off and picked it up when promised. The service rep was very professional and courteous. More

by gwenpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review. It was thoughtful of you to go online and rate your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

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