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Coastal Kia - Service Center

Wilmington, NC

4.8
3,483 Reviews

3,483 Reviews of Coastal Kia - Service Center

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October 03, 2025

AJ provided great customer service. Car was ready at agreed upon time and completed appropriately More

by wruiter470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Boone
October 03, 2025

From start to finish everything was perfect for me. Staff were friendly and professional. The work carried out was more than satisfactory. More

by alsodave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2025

Bob took great care of me as usual! Always attentive and lets me know what going on every step of the way. Couldn’t ask for a better advisor! Thanks! More

by nsnix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2025 -

Coastal Kia responded

Thank you! Your loyalty to our Service Consultant Bob Tomlin and loyalty to our service department are truly appreciated. It was thoughtful of you to go online and share your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us. Thanks again!

September 28, 2025

Best ever very professional and understanding Chad Duke sales was very helpful and friendly for sure. More

by slanza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Duke sales 5 STARS
Sep 29, 2025 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and high marks for so many of our team members. We are thrilled to hear how our Product Specialist Chad Duke exceeded your expectations. Congratulations and enjoy! We are here if you need us.

September 27, 2025

It was Easy to make ann appt. My needs were met, the service was completed in a short amount of time. More

by Sc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to go online and rate your recent experience. We are here if you need us.

September 25, 2025

They take time to listen and explain. The work was done quickly. Thanks very much More

by katiecd54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2025 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and compliments for Gary Nelson and our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

September 25, 2025

AJ was amazing (Give this man 10 Stars), I had a trip planned to Orlando the following day after being notified my car would need a new Turbo and Catalytic Converter. AJ was able to get me a rental same More

by Mike F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Sep 26, 2025 -

Coastal Kia responded

Fantastic! Thank you Mike! Your high marks and heartfelt testimonial are greatly appreciated. It was thoughtful of you to go online and rate your recent experience. Thank you for the review and high recommendations. It was kind of you to mention AJ by name and we appreciate it.

September 24, 2025

Bob was awesome and got my Kia fixed. He got me a rental car too so I did not have to miss work. More

by WESLEYSON.SON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Coastal Kia responded

Great news! Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent experience. Thank you for trusting Coastal Kia with your automotive service needs.

September 19, 2025

The Service Attendant was so helpful in every aspect of my visit! He was right on time in getting the service completed, including the best car washed and cleaned inside as well! I was very impressed! More

by REDDENM263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Coastal Kia responded

Fantastic! Thank you for the five star review and compliments for our service team. We love the feedback including, "the service attendant was so helpful in every aspect of my visit! I was very impressed!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

September 18, 2025

Very professional, friendly, and thorough. The communication throughout was outstanding. I appreciated the shuttle ride home, as it made it so convenient for me. The shuttle driver is reall More

by annamlehrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A.J. Boone
Sep 18, 2025 -

Coastal Kia responded

Wonderful news. Thank you! We sincerely appreciate the five star review and heartfelt testimonial. It was thoughtful of you to mention our Service Consultant AJ Boone by name. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

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