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Coastal Kia - Service Center

Wilmington, NC

4.8
3,444 Reviews

3,444 Reviews of Coastal Kia - Service Center

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July 24, 2025

Enjoyed the service that I received. Everything was taken care of , and and I will return. More

by johnvernau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Coastal Kia responded

Thank you for the five star service review and high marks for Bob Tomlin! We truly appreciate you taking the time to rate your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs.

July 23, 2025

Smooth operation, friendly staff , work done in a timely matter. Check out was seamlessly and informative. More

by hogecarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Coastal Kia responded

Thank you! Your five star rating and gracious compliments are greatly appreciated. We love the feedback including, "smooth operation, friendly staff, work done in a timely matter." Please do not hesitate to reach out if you need us.

July 22, 2025

Good staff. Clean, nice inventory of vehicles. They call me too frequently asking to make an offer on my current vehicle. More

by jamestrainor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. We apologize for the repetitive calls. Our best pre-owned vehicles come from our customers. We appreciate the five star rating for our Service Consultant Gary Nelson. Thank you for choosing Coastal Kia!

July 20, 2025

I was called by the salesman to come in to buy my 2018 Kia that I had in for service when my wife and I got to his desk he went back-and-forth with the sales manager and informed me that I would have to b More

by HOFFMANJOHNNY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jan Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Coastal Kia responded

Mr. Hoffman, we apologize we missed you via phone today. We are here to help. Our Operations Manager Peggy Roberts would like to discuss your experience with our Product Specialist Jan Ramos and our sales team. We pride ourselves on our customer service culture and would like to gather some more information. Please reach out to Ms. Roberts on her direct line 910-798-4706. We look forward to your call. Thank you

July 17, 2025

I’ve been bringing my vehicle in for service for a while now, and I have to say that Bob, my service advisor, is truly outstanding. From the moment I walk in, Bob greets me with a friendly, professional att More

by TTMURRAY83080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Coastal Kia responded

Thank you! Your heartfelt testimonial and compliments for our Service Consultant Bob Tomlin are greatly appreciated. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and rate your service experience. We appreciate the high marks for so many of our team members. Thank you for choosing Coastal Kia!

July 16, 2025

Very pleased with the service Coastal Kia has provided. Would recommend this dealership to anyone interested in purchasing a vehicle. More

by CUTEELI2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Coastal Kia responded

Thank you for the recommendations and high marks. We love the feedback including, "very pleased with the service Coastal Kia provided...would recommend." Please do not hesitate to reach out if you need anything. Thanks again!

July 14, 2025

Coastal Kia has been instrumental in helping me maintain my vehicle and the longevity of my vehicle. Bob is a very honest service member whom I literally put the life of m vehicle in his hands when it comes More

by amcneill0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Coastal Kia responded

Thank you! Your heartfelt service testimonial and high marks for our Service Consultant Bob Tomlin are truly appreciated. We love the feedback including, "Bob is a very honest service member whom I literally put the life of my vehicle in his hands." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

July 12, 2025

Everyone goes above and beyond from the time you pull into the service department until you leave. More

by LuvmyCX9
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Coastal Kia responded

Awesome review! Thank you for the five star rating and compliments for our team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia!

July 11, 2025

Overall great experience. Sam was very professional and communicated throughout the entire process. Highly recommend. More

by DCOMBS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Coastal Kia responded

We truly appreciate the high recommendations and compliments for our Service Consultant Sam Weisman. We love the feedback including, "Sam was very professional and communicated throughout the entire process." Please do not hesitate to reach out if you need us. Thanks again!

July 10, 2025

Absolutely dependable: Great communication and ongoing concern to get things right, which is what happens. A really trusted dealer. More

by HERBGANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Coastal Kia responded

Thank you! Your high marks and compliments for our staff are greatly appreciated. We love the feedback including, "absolutely dependable, great communication and ongoing concern to get things right." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

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