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Coastal Kia - Service Center

Wilmington, NC

4.8
3,397 Reviews

3,397 Reviews of Coastal Kia - Service Center

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May 21, 2025

Sam took great care of me and my car. Offered a good deal on tires and got me in and out in a couple hours for a full service! Thanks Sam! More

by Dano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star service review. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. It was kind of you to recognize his efforts. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

May 20, 2025

Very professional, fast and understanding. Understood what I needed and helped within the best of their abilities. More

by connorlanier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Coastal Kia responded

Fantastic! Thank you! It was thoughtful of you to go online and rate your recent service experience. We appreciate the five star rating. We love the feedback including, "very professional, fast and understanding." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 19, 2025

Technician was friendly and helpful and kept me informed about necessary repairs and costs. The team made me feel valued as a customer. Thank you. More

by dtroutman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Coastal Kia responded

Great news! Thank you for the five star service review! It was kind of you to go online and rate your recent experience. We appreciate the feedback including, "the team made me feel valued as a customer." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 18, 2025

hi, was impressed by the dealership how clean and pleasant the environment was. Everyone was very kind as well as professional when attending to my vehicle needs as well as to myself. More

by VINALEWIS5042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star service review and gracious feedback. We truly appreciate the compliments for our facility and our staff. Thank you for trusting Coastal Kia with your automotive service needs.

May 17, 2025

Very professional. Very friendly. Knowledgeable. Make you feel comfortable with the service time. Comfortable environment. More

by BAXTER214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star service review and gracious compliments. We love the feedback including, "very professional, very friendly, knowledgeable." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 17, 2025

Coastal Kia always provides great service! The service team works to solve any vehicle issues. More

by CRAIG Baker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Coastal Kia responded

It was thoughtful of you to go online and rate your recent service experience. We truly appreciate the high marks. Thank you for trusting Coastal Kia with your automotive service needs.

May 14, 2025

Great service! They got everything done earlier than expected so I was able to get home before rush hour. More

by Ella Poston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Coastal Kia responded

Wonderful news! We are thrilled to hear our service department exceeded your expectations during your recent service visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

May 11, 2025

Everyone from Darren who set up my app to the guys at the drive up, to Ed my driver to and froe, Garry who kept watching over the service to Chris doing all the work on the car , the proverbial cherry was th More

by rcheno8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Coastal Kia responded

Thank you! We truly appreciate your heartfelt testimonial. It was thoughtful of you to go online and rate your recent service experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 11, 2025

Help during repair process. Assisted with obtaining a rental car for use during that time. Very knowledgeable, was updated on process and timeline, friendly and professional~ More

by kimnap75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate the amazing service review and compliments for our team. We truly appreciate you trusting Coastal Kia with your automotive service needs. We are here if you need us. Thanks again!

May 10, 2025

Coastal Kia is an excellent dealership with superior service and customer support. They run an efficient organization and their awards show this. We are very satisfied and trustworthy Coastal Kia More

by WILLIAM.CARLISLE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star review and for rating so many of our service personnel with such high marks. We love the feedback including, "Coastal Kia is an excellent dealership with superior service..." Please do not hesitate to reach out if you need us. Thanks again!

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