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Coastal Kia - Service Center

Wilmington, NC

4.8
3,413 Reviews

3,413 Reviews of Coastal Kia - Service Center

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April 23, 2023

Dealership is clean. Service is well organized. Drop off and pick up of vehicle is easy. Waiting area is comfortable. Employees are friendly. More

by STEPHENMCARROLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for our staff and facility. It was thoughtful of you to rate Sam Weisman with such high marks. Thanks again! Please call us if you need anything.

April 23, 2023

Very expensive charged me almost 200 . 00 dollars just to check the engine light.wow More

by magicpest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Coastal Kia responded

Thank you for your feedback. Our Operations Manager, Peggy Roberts tried to reach you via phone. Her direct line is 910-798-4706. We would like to discuss your recent service experience. Our records show the diagnosis for your 2016 Kia Soul was an evaporation system leak. We smoked the system and found the fuel cap was not performing correctly and was not sealing. You were charged a hour labor and cost of replacing the faulty fuel cap. Please call us to discuss your concerns. We are here to help. We look forward to your call.

April 23, 2023

Another fantastic experience with Coastal Kia. Needed a slight adjustment to my alignment so I reached out to Mr Tomlin via email and he was more than happy to get my Stinger taken care of. Absolu More

by danny t12475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Coastal Kia responded

Wow! Thank you for the amazing review and heartfelt testimonial. We love the feedback including, "absolute customer for life to this dealership!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

April 23, 2023

My headlight went out 5 am on Saturday as I was leaving for work. I did not want to get a ticket. I called Sam and he was booked solid, but told me if I could be there by 3 pm, he would fit me in. I arrive More

by msbug1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our Coastal Kia customer service culture. It was thoughtful of you to go online and rate your recent experience. We sincerely appreciate the high marks and gracious feedback. Thank you for choosing Coastal Kia!

April 22, 2023

Sam was really nice and helpful. Kelly gave us a ride home and he was really great. More

by SAMARIEX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for Sam Weisman and Kelly Meadows. Thank you for choosing Coastal Kia.

April 22, 2023

Sam always takes good care of us. He knew that we needed our car for a trip and he did the needed repairs quickly ! More

by FOX1DANFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Sam Weisman. Sam is a true ambassador for our Coastal Kia customer service culture. It was thoughtful of you to recognize him by name. We are thrilled he exceeded your expectations. Thank you for trusting Coastal Kia with your automotive service needs.

April 12, 2023

My service appointment was completed with thorough attention and I was very satisfied. They also gave my truck a wash and that was very much appreciated. More

by rawnc2pa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our service team! We appreciate the five star review and are thrilled to hear you were able to take advantage of our courtesy car wash. Thank you for choosing Coastal Kia with your automotive service needs.

April 10, 2023

Appointment scheduled for 9:30am. They had in book for 12:30. Showed email confirmation without acknowledgment of their mistake. I waited until 4pm to get car! Not one apology for the More

by SAGESEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Coastal Kia responded

Thank you Sage for speaking with our Operations Manager Peggy Roberts on the phone today. We apologize for the long wait and appreciate the opportunity you gave us to make things right. Thank you

Apr 10, 2023 -

SAGESEELEY responded

After speaking with Peggy concerning my problem with my last visit, she made things right by offering free oil changes. She expressed her concerns & how they strive to provide good customer service. Thank you Kia for listening.

Apr 11, 2023 -

Coastal Kia responded

Thank you Sage for allowing us to address your concerns. We are here if you need us. Thanks again!

April 09, 2023

Excellent service. Everyone was friendly and easy to work with. Ever was helpful and responsive. Great experience. More

by anne.singerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and gracious comments. We love the feedback including, "excellent service, everyone was friendly and easy to work with." It was thoughtful of you to mention Ever by name. We are thrilled to hear you had a "great experience." Thank you for choosing Coastal Kia!

April 07, 2023

Every time I go there for regular maintenance before I leave it cost me between Three to Five hundred dollars more that was unexpected. More

by CSMIGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2023 -

Coastal Kia responded

We are here to help. May we get your name so we can research your recent service visit? Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your experience. We look forward to your call. Thank you

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