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Coastal Kia - Service Center

Wilmington, NC

4.8
3,475 Reviews

3,475 Reviews of Coastal Kia - Service Center

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June 14, 2023

Timely and polite. Appreciate all the help we received. They are always helpful to us. More

by ETBTAHOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We love the feedback including, "timely and polite, appreciate all the help we received." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

June 10, 2023

This dealership is always helpful in getting your car back to you in a timely manner. They listen to your concerns and always have the knowledge to explain anything relating to car issues. More

by madison.mitzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Roosa
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Jun 12, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious feedback. We love the comments including, "this dealership is always helpful in getting your car back to you in a timely manner." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 10, 2023

Professional, courteous service. No unnecessary add-ons. Making an appointment was easy. I will return. More

by ksloyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Jun 12, 2023 -

Coastal Kia responded

We sincerely appreciate the five star service review and compliments for our Coastal Kia service team. It was thoughtful of you to go online and rate your recent experience. Please reach out if you need us for anything. Thanks again!

June 10, 2023

Love Coastal Kia. Always looks after their customers. Always greeted with a smiling face. Love Coastal Kia More

by my2sunz46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "always looks after their customers...always greets with a smiling face." Thank you for the high marks for Bob Tomlin as well. Please call us if you need anything. Thank you for choosing Coastal Kia!

June 10, 2023

Great experience. Great customer service and my car was actually ready sooner than expected. Thank you! More

by LSMITH2591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and gracious comments. We are thrilled to hear our service consultant Sam Weisman and our service team exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

June 09, 2023

Facility was very nice and advisors were very communicative throughout the process. Everything I took my car in for was addressed and fixed and no one tried to push any services on me. I will def More

by megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Coastal Kia responded

Wonderful news Megan! We appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. We love the comments including, "facility was very nice and advisors were very communicative throughout the process." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

June 09, 2023

Friendly, reliables they took my vehicle and got the job done .thanks so much for your work. More

by MARKROWE41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Jun 12, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "friendly, reliable they took my vehicle and got the job done." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 07, 2023

Always very pleased with Coastal Kia’s service. Plus the waiting area is a nice place to sit. More

by MOLLY1154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our "Lounge Experience" waiting area. We love the feedback including, "always very pleased with Coastal Kia's service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. Please call us if you need anything.

June 07, 2023

Service was excellent. Staff very friendly and helpful. Would highly recommend. Appreciate the entire experience. More

by KVOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Coastal Kia responded

Thank you! It was kind of you to go online and rate your recent service experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 07, 2023

Friendly, knowledgeable, effortless and helpful customer service. Always a pleasure to bring my car in. Thank you! More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Coastal Kia responded

Wonderful news DC! We appreciate the five star review and high marks for our Service Consultant Gary Nelson. We love to hear you find it "a pleasure" to bring your car in. We love the feedback including, "friendly, knowledgeable, effortless and helpful customer service." Thanks again!

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