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Coastal Kia - Service Center

Wilmington, NC

4.8
3,406 Reviews

3,406 Reviews of Coastal Kia - Service Center

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January 05, 2023

Very professional and courteous! Everyone at Kia is friendly and helpful 👌😀 I’m definitely a repeat customer!!! More

by RECCHIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our team. We love the feedback including, "very professional and courteous! Everyone at Kia is friendly and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. Thank you for choosing Coastal Kia!

January 05, 2023

Friendly service person. Looking forward to seeing you all in 2023 since it’s a friendly atmosphere. More

by chanteejohnson40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for our service team. We look forward to seeing you as well this new year!. Please call us if you need anything. We appreciate your business.

January 04, 2023

The service was excellent and the service person was excellent also. I think his name was Sam. Very professional. More

by suziebrezinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious feedback. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. We love the feedback including, "the service was excellent...very professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 03, 2023

My service guy was great. Kept me informed and went over everything that had been done with me. More

by PATTI6361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and gracious comments. We are thrilled our service team exceeded your expectations. Thank you for the high marks for our service consultant Bob Tomlin. Please call us if you need anything. Thank you for choosing Coastal Kia!

January 01, 2023

They always treat you well. The work is completed on time.woukd continued to use them More

by DBARKER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and high marks for so many of our team members. We love the feedback including, "they always treat you well...the work is completed on time." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 01, 2023

The service man gave me great Service on my Roommate's Kia Rio. I hope to get him as my Service man the next time I come in for Servicing the car More

by HVARNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review. We sincerely appreciate the high marks and gracious comments. Please call us if you need anything. Happy New Year from Coastal Kia!

December 29, 2022

Honestly we wouldn’t have ever purchased a Kia let alone two if it wasn't for Kelvin’s ability to make us feel like our best interests were what was most important More

by ethanhill34
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Dec 29, 2022 -

Coastal Kia responded

Fantastic! Thank you for the five star rating and high compliments for our Product Specialist Kelvin Swinson. We sincerely appreciate your trust and amazing feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. We are here if you need us.

December 29, 2022

I’ve purchased 2 vehicles from you and have always had good service from Kia. This visit was to troubleshoot and repair a leaking tire. The tire still leaks. This made the 2nd time I’ve taken my vehicle i More

by Lou Smith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Coastal Kia responded

We are here to help. Please call our Service Director, John Wigger, at 910-408-0100 to discuss your concerns. We look forward to your call and the opportunity to make things right. Thank you

December 28, 2022

Coastal Kia is top of the heap when it comes to professionalism, courtesy and hospitality. Oh, and good-old actual expert car-care service, at it’s best, is what may cause me to buy our 7th Kia in- More

by HERMAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Dec 28, 2022 -

Coastal Kia responded

7 Kias in a row... WOW! Thank you for your continued loyalty and for the amazing testimonial. We love the feedback including, "Coastal Kia is top of the heap when it comes to professionalism, courtesy and hospitality." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the high marks and gracious comments. Please call us if you need anything. Thanks again!

December 28, 2022

This is a great dealership with great teammates who coordinate and facilitate the purchase of awesome cars. More

by billyconephoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Dec 29, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. We love the feedback including, "this is a great dealership with great teammates..." Thank you for the high marks for so many of our team members too. Please call us if you need anything. We are here to help.

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