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Coastal Kia - Service Center

Wilmington, NC

4.8
3,472 Reviews

3,472 Reviews of Coastal Kia - Service Center

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February 23, 2023

Made appointment for a recall. Was informed there were 3 recalls pending on my car. They completed all 3 recall repairs and helped me meet a scheduled appointment. I was impressed. More

by JUSTMC07078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren
Feb 24, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

February 21, 2023

The team is always out to see what your needs are. Then they will come back and give you a update on your car.then they will bring it back to you all nice and clean More

by GEMCKNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review. We love the feedback including, "the team is always out to see what your needs are." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

February 20, 2023

The associate was very helpful and polite and the adjustments where done in a timely manner More

by owlchef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. Please call us if you need anything, Thank you for choosing Coastal Kia!

February 19, 2023

Please know that I love all the people at Kia service who help me, esp. Sam, John and David. I'm sorry I don't know the name of who works on my car but my thanks there also. Consistently great service and co More

by B.BAINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Feb 21, 2023 -

Coastal Kia responded

Thank you for the five star review. We appreciate you going online and rating your recent service experience. Please call us if you need anything. Thanks again!

February 19, 2023

I really like how they tell you what service I need. very friendly. Nice people. More

by wandagllewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star rating and compliments for our service team. We love the feedback including, "very friendly...nice people." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

February 19, 2023

The service was great, Kia once again covered issues we had at no cost to us. More

by WVFD172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. It was thoughtful of you to rate so many of our service team members with such high marks. Thank you for choosing Coastal Kia!

February 18, 2023

I have only used this service center once; just before I traded my Kia for another make/model. More

by CLM558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Coastal Kia responded

Thank you for the review and feedback regarding your recent service experience. We are here if you need us. Thanks again!

February 18, 2023

When traveling home , we had car problems . They were able to fit us in at the end of the day to repair the brake issue More

by Nakh421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Houchin
Feb 21, 2023 -

Coastal Kia responded

Thank you for the review. We hate you experienced car problems but are thrilled we were able to help. We appreciate the five star review and gracious comments. Thank you for going online and rating your recent experience.

February 18, 2023

Great customer service! The service technician keeps you fully informed. There are no surprises and the work performed is excellent! More

by The Nez 15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Coastal Kia responded

Great news! We appreciate the five star service review. We love the feedback including, "there are no surprises and the work performed is excellent!" Thank you! We are here if you need us.

February 18, 2023

Always friendly, courteous, and listens to exactly what I want and need done to my vehicles. More

by cher_6335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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