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Coastal Kia - Service Center

Wilmington, NC

4.8
3,415 Reviews

3,415 Reviews of Coastal Kia - Service Center

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August 03, 2022

Always wonderful staff & servise. Couldn't be happier. Thanks to all the staff. We'll be back soon. More

by loisgable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver Kelley! Hope he drives us every time.
Aug 04, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. Thank you for the high marks for Bob Tomlin, Sam Weisman and John Wigger. It was extremely thoughtful of you to mention our Courtesy Van Driver Kelley by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia team with your automotive service needs.

July 28, 2022

All Kia staff are friendly, helpful, and knowledgeable. They know that your time is important, too. They keep me informed of how my vehicle service went, and my vehicle is always cleaner when I leave becau More

by BRENDA_HARVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember the employee's name
Jul 29, 2022 -

Coastal Kia responded

We sincerely appreciate the five star review and gracious comments. We love the feedback including, "all Kia staff are friendly, helpful and knowledgeable." Thank you for the service testimonial. Please call us if you need anything.

July 27, 2022

They were great and did everything to get me out and moving again! Great employees! More

by ASHLYKRON87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "they were great and did everything to get me out and moving again." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia service team with your automotive needs.

July 21, 2022

My service was as always a very pleasant experience, my car was ready when expected and I received a courtesy car wash. More

by JHDAVIS11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for our Service Consultant Sam Weisman. We are thrilled to hear you were able to take advantage of our courtesy wash. Thank you for choosing Coastal Kia!

July 21, 2022

Very. please with the quality and speed of my service appointment. I wa.s pleasantly surprised to find that the interior of my vehicle was vacuumed as a p More

by BILSKIRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the high rating and gracious comments. We are thrilled to hear you were able to take advantage of our courtesy wash. We sincerely appreciate you trusting Coastal Kia with your automotive service needs. Thanks again!

July 19, 2022

Sam & John of your service dept excelled with GREAT CUSTOMER SERVICE will send good recommendations More

by keith_gibson101
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Coastal Kia responded

Thank you for the five star review and compliments for Sam Weisman and John Wigger. We love the feedback including, "Sam and John excelled with great customer service." We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and share your service experience. Thank you for choosing Coastal Kia!

July 17, 2022

Service members are always very pleasant to deal with. The sales staff are amazing and very helpful. The dealership is always very clean and comfortable. Appointments are made to accommodate the customer. More

by CAPRITABS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember good name, but he wands very pleasant to deal with.
Jul 17, 2022 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We are thrilled to hear you always enjoy your experience with us. It was thoughtful of you to go online and rate your experience. Thank you for choosing Coastal Kia!

July 13, 2022

Towed my Jeep in since I bought it there a little over a year ago and the next morning Sam said that it started and was fine and come pick it up and treated me like I was an idiot so my son went to get it a More

by JACOBS222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Coastal Kia responded

Thank you for the feedback. We are here to help. Please call our Service and Parts Director John Wigger at 910-798-4706 to discuss your concerns. We look forward to your call. Thank you

Jul 13, 2022 -

JACOBS222 responded

No need to bring the Jeep back since the very day that I picked it up from you I had to have it towed yet again but took it to victory dodge dealership which did a great job fixing it and in a timely manner.

Jul 13, 2022 -

Coastal Kia responded

We apologize you had to take it to Victory. We want to make this right and discuss any charges that incurred. Please call John Wigger at 910-408-0100 when you get this. We look forward to your call.

Jul 13, 2022 -

JACOBS222 responded

Currently at work till 5 today so may not be able to call but will try and if not it will be tomorrow

Jul 13, 2022 -

Coastal Kia responded

Sounds great, he is here until 6pm if that helps. We look forward to your call.

Jul 13, 2022 -

Coastal Kia responded

We are thrilled you and our Service Director John Wigger were able to connect late today. We appreciate the opportunity to resolve your issue to your satisfaction. Please call us if you need anything. Thank you!

Jul 13, 2022 -

JACOBS222 responded

Thank you

July 13, 2022

Prompt service and Very detailed oriented. Very please with the time frame in which my service was completed. My go to place for as long as I own this vehicle... More

by CVGAFAM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Coastal Kia responded

Thank you! We appreciate the review and gracious comments. Thank you for choosing Coastal Kia. Please call us if you need anything.

July 12, 2022

Entire staff professional and courteous. Service performed quickly and ahead of schedule If anyone is looking for a reliable, professional and price competitive place to service their Kia, More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "if anyone is looking for a reliable, professional and price competitive place to service their Kia, Coastal Kia is the place." Thank you for your loyalty. Please call us if you need anything. Thanks again

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