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Coastal Kia - Service Center

Wilmington, NC

4.8
3,479 Reviews

3,479 Reviews of Coastal Kia - Service Center

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May 05, 2022

didn't take long for them to take my car and do the upgrade. they actually took the car in about a half hour early.... the reason i was early was due to the tremendous storm and allowing for traffic. More

by PAPTRCLHMN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
sorry, i didn't get the service man's name....but he was friendly and polite.
May 05, 2022 -

Coastal Kia responded

We sincerely appreciate the five star service review. Thank you for the heartfelt testimonial and gracious feedback. We are thrilled to hear they exceeded your expectations and were able to get started on your vehicle earlier in service than expected. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia service team with your automotive service needs.

May 05, 2022

Always very pleasant and helpful with questions. Customer waiting area clean and comfortable. Cost of service usually under pre service cost. More

by RAGGYSUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled you were able to enjoy our customer lounge experience. It was thoughtful of you to add such gracious comments and rate Sam Weisman so highly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia team with your automotive service needs.

May 04, 2022

Bob and John took care of everything very quickly as always. Never disappointed. Always treat well. More

by MMARTORELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for Bob Tomlin and John Wigger. We love the feedback including, "never disappointed...always treated well." Thank you for choosing Coastal Kia!

May 03, 2022

Sam did a great job at helping me during my service appointment. I highly recommend him and the team at Coastal Kia. More

by EDDIEREISING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Coastal Kia responded

Thank you for the five star review and high recommendations. We appreciate the amazing service rating and gracious comments. We are thrilled to hear Sam and our service team have earned your trust and loyalty. We are here if you need anything. Thanks again!

May 02, 2022

Each Service Center employee offered excellent service and were all very professional. The service was very timely and completed as promised. More

by PAMMEYKAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Mathias, Alex Houchin
May 03, 2022 -

Coastal Kia responded

Thank you for the five star service review. We sincerely appreciate the gracious comments and compliments for our service team. We love the feedback including, "each service center employee offered excellent service and were all very professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting us with your automotive service needs. Please call us if you need anything. Thank you!

May 02, 2022

My experience with Coastal Kia was great! Sam Weisman was a wonderful in explaining about the recalls and other products & services that Kia can offer to enable my vehicle to run efficiently. More

by melissa.jacobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Coastal Kia responded

Thank you for the five star review and amazing testimonial. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. We sincerely appreciate the high recommendations as well. Your gracious comments are sincerely appreciated. Please call us if you need anything. We appreciate your business and your continued loyalty. Thank you for choosing Coastal Kia!

April 30, 2022

Service dept was on time for check in and service was on time also. Employees were professional and courteous. More

by PAMMEYKAY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
finance John, Bill Mathias, Alex Houchin
May 02, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star service review. We love the feedback including, "employees were professional and courteous." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia service team with your automotive service needs. Please reach out if you need anything.

May 02, 2022 -

PAMMEYKAY responded

The employees of Coastal Kia have offered excellent service to me in each interaction. I have been impressed by their faithfulness to their "truly exceptional service during every visit". Thank you for the kindness and concern I have received from each department in Coastal Kia. Pamela Kay

April 30, 2022

Coastal Kia has the best service department-they take of you like your family-the service techs are great! More

by dcampbell392
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2022

The service center is fantastic, they kept me well informed on the status of my vehicle. More

by 2Silverbells!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Coastal Kia responded

Thank you for the five star service review. We sincerely appreciate the high marks for Sam Weisman and Patrick Koballa. We love the feedback including, "the service center is fantastic..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our team with our automotive service needs. Please call us if you need anything.

April 24, 2022

The dealership is clean. The older salesperson is the friendliest others. I younger ones. I watch them being in insurance and management for forty-years. They aren't friendly More

by goheels54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 25, 2022 -

Coastal Kia responded

Thank you for your review. We appreciate your time on the phone today. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled Kelvin Swinson has earned your trust. Please call us if you need anything. Thanks again!

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