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Coastal Kia - Service Center

Wilmington, NC

4.8
3,479 Reviews

3,479 Reviews of Coastal Kia - Service Center

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April 08, 2022

The staff is always friendly and very informative and always helpful. When I call with questions always knowledgeable about the product. More

by LLMALONE62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to go online and rate your recent service experience. We appreciate the high marks for your Service Consultant Bob Tomlin too. We love the feedback including, "the staff is always friendly and very informative and always helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia service team with your automotive service needs. Please call us if you need anything. Thanks again!

April 07, 2022

My experience with the dealership was like a fairy tale. I must say I felt like a princess. Long story short I called on a Friday morning looking for a Telluride which at the time I found out how very diffi More

by DJB331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 07, 2022 -

Coastal Kia responded

Congratulations! How exciting! Thank you for the review and gracious comments. It was thoughtful of you to mention Steve Kramer by name. Please call us if you need anything. Enjoy and thanks again!

April 07, 2022

Always the best. Trusted and excellent quality service. Would always recommend this service dept and dealership. More

by msbug1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Coastal Kia responded

Thank you for the five star service review and great feedback. We sincerely appreciate the comments including, "always the best." We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the high recommendations too. We are thrilled to hear Sam Weisman and our service team has earned your trust. Thank you for choosing Coastal Kia!

April 06, 2022

Kia dealership is very friendly as soon as you drive on the lot they greet you. The guys who help you outside of the waiting room is also friendly.They didn't keep me at the dealership all day. They showed More

by HELENMEMEDAVIS
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Apr 06, 2022 -

Coastal Kia responded

You are very welcome, thank YOU! We sincerely appreciate the five star review and amazing service visit testimonial. It was thoughtful of you to rate our Service Consultant Howard Ramsey with such high marks. We are thrilled to hear Howard and our service team exceeded your expectations. It is also wonderful to hear you were able to enjoy and take advantage of our courtesy wash program. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 06, 2022

Had a great experience here. Was advised about everything before they did any repairs. When we decided to have them do some unexpected work - they provided a shuttle service so More

by JOHNDONNAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Apr 06, 2022 -

Coastal Kia responded

Wow! Thank you for making the trip from Myrtle Beach. We are thrilled our service team has earned your trust and your loyalty. Thank you for the five star review and thoughtful testimonial. Your gracious comments mean the world to us. Please call us if you need anything. We are here to help. Thanks again! We can recommend some additional shopping spots for your next trip too.: )

April 06, 2022

My Kia dealership is always friendly, helpful, knowledgeable and courteous. I actually enjoy going there and waiting for my car to be serviced. More

by BABELI7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone who I’ve dealt with has been wonderful. , Howard Ramsey
Apr 06, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and amazing comments. We love the feedback including, "I actually enjoy going there and waiting for my car to be serviced." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the high marks for Howard Ramsey, Bob Tomlin, Sam Weisman and John Wigger. We appreciate your business!

April 05, 2022

Great dealer that lives up to their promises, work is done well and in a timely manor. I appreciate the work they do! More

by GOBIGRED1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
It sure who the gentleman was, sorry!
Apr 05, 2022 -

Coastal Kia responded

Thank you for the five star review! We appreciate the gracious comments and compliments for our service staff. Thank you for trusting our Coastal Kia service team with your automotive service needs. Please call us if you need anything. Thank you for choosing Coastal Kia!

April 04, 2022

Excellent service . Job completed when stated. Friendly service. Car was cleaned at service. Would highly recommend Timely More

by JUDGEPOINT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 05, 2022 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our service staff. Your high recommendations mean the world to us too. It is wonderful to hear you were able to take advantage of our complimentary service wash after your service visit. Thank you and please call us if you need anything.

April 04, 2022

The Service Consultant (Sam) that handled my repairs was very professional ,he kept me updated as repairs were being done on my car and finish the repairs at the time he promised they would be done. This More

by WXMURRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 05, 2022 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture at Coastal Kia. We sincerely appreciate the five star review and high marks for Sam Weisman and Howard Ramsey. We love the feedback including, "this location is very Customer Service oriented and they treat you like they appreciate your business. Wonderful! Thank you for your business. Please call us if you need anything.

April 04, 2022

The team is very professional. They try to accommodate you as much as they can. Good updates More

by JESSICADUEHRING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Apr 05, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for Howard Ramsey and Bob Tomlin. We love the feedback including, "the team is very professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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