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Coastal Kia - Service Center

Wilmington, NC

4.8
3,479 Reviews

3,479 Reviews of Coastal Kia - Service Center

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January 30, 2022

Friendly professional service as usual. I highly recommend Kia of Wilmington service department. I purchased my second Kia a year ago because of the service we have received over the years. More

by KOOLLINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2022 -

Coastal Kia responded

Wonderful news! Thank you for your continued loyalty and trust. We sincerely appreciate the five star service review and gracious comments. Thank you for your continued support. Please call us if you need anything. Thanks again!

January 27, 2022

Fourth Kia. All serviced at (Stevenson) Coastal.Could Fourth Kia. All serviced at (Stevenson) Coastal. Could not ask for a better rep than Sam. More

by PFRJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Coastal Kia responded

Fourth Kia.... WOW! Thank you for your loyalty to the Kia brand and our team at Coastal Kia! We sincerely appreciate the five star review and compliments for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture and we are lucky to have him. It was thoughtful of you to mention him by name. Your loyalty and repeat business mean the world to us. Thank you for choosing Coastal Kia!

Jan 29, 2022 -

PFRJR responded

Too bad your sales department doesn't feel the same way about loyalty and repeat business! Prices 10% and higher above MSRP with the re- sponse "It's a sellers market!" So much for loyalty and repeat business! Highlanders and Atlases look pretty good for my next SUV. Paul Ryan

January 25, 2022

3 Vechicles Purchased,have all of them service with Coastal Kia, Big Thanks To Bob Tomlin,He taakes care of us More

by circle7t
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2022 -

Coastal Kia responded

"3 vehicles purchased," wow!!! Thank you for the five star review and compliments for Bob Tomlin. It was thoughtful of you to mention him by name. We sincerely appreciate the five star review. Thank you for trusting Coastal Kia with your automotive service needs. Please call us if you need anything. We are here to help. Thanks again!

January 23, 2022

I have always had great service at Kia, very welcoming and professional. The service department is very thorough when explaining repairs and maintenance. More

by DMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2022 -

Coastal Kia responded

Thank you for the five star service review. We love the compliments including, “the service department is very thorough when explaining repairs and maintenance.” We strive to deliver a truly exceptional experience to every guest during every visit.” Thanks again and please reach out if you need anything.

January 22, 2022

It is always a pleasure to deal with people like Sam. Kill divided great service More

by TODITONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star service review and compliments for Sam Weisman. Your loyalty means the world to us. Thank you for choosing Coastal Kia.

January 21, 2022

Been taking my 2011 Soul here since I bought it 5 years ago. They always do their best to have my service complete in as little time as possible. Fast and accurate service and a friendly staff. More

by mcmccoy
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Jan 22, 2022 -

Coastal Kia responded

Thank you so much for the five star review and loyalty over the years! It was thoughtful of you to share your testimonial online. We appreciate the high marks for Sam Weisman too. Thank you for choosing Coastal Kia!

January 21, 2022

Everything was fast, prompt and efficient - thank you for making the service a pleasant experience More

by MIRKO_85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2022 -

Coastal Kia responded

We sincerely appreciate the five star review and gracious comments. We love the feedback including, “everything was fast, prompt and efficient.” Thank you for trusting our Coastal Kia team with your automotive service needs. Please call us if you need anything. Thanks again!

January 20, 2022

Bob the service associate was extent. He was courteous and was very knowledgeable of what was to be done to my car. He was right on with the time it would take to fix my car. Dealerships need to have more More

by SPRICE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2022 -

Coastal Kia responded

You are so right! "Dealerships DO need to have more Bobs." Bob is a great ambassador for our customer service culture and we are lucky to have him. Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent service experience. We appreciate it. Thank you for choosing Coastal Kia for your automotive service needs. Please call us if you need anything.

January 20, 2022

The service writer was very courteous. He was knowledgeable of the service I was asking for. He also offered other services that I was in need of. More

by JEYOUNG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
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Jan 20, 2022 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and share your thoughts. We appreciate the five star service review and gracious comments. We love the feedback including, "the service writer was very courteous....he was knowledgeable of the service I was asking for." We strive to deliver a truly exceptional service to every client during every visit. Thanks again!

January 19, 2022

I never have any complaints when getting my car serviced. The people who enteracts with me are amazing. More

by SGUTHERIDGE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey, Jason Dodd
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Jan 20, 2022 -

Coastal Kia responded

Fantastic! Thank you for the five star service review. We appreciate the gracious comments and high marks for so many of our team members. You are appreciated! Please call us if you need anything. Thank you for choosing Coastal Kia!

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