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Coastal Kia - Service Center

Wilmington, NC

4.8
3,455 Reviews

3,455 Reviews of Coastal Kia - Service Center

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January 10, 2025

Service advisors were very helpful. Car was ready at expected time. I would visit the dealership again. More

by strahlfam
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Jan 13, 2025 -

Coastal Kia responded

Great news! We appreciate the gracious comments and high marks. We are thrilled to hear our service team shared a five star experience with you recently. Thank you for choosing Coastal Kia for your automotive service needs.

January 10, 2025

When I called to schedule my appointment the person who answered the phone and answered the phone for me in the scheduling department department was very rude. For no reason More

by JADLALUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ellen Mason
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Zimmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronda Richter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Jan 13, 2025 -

Coastal Kia responded

Our records show you scheduled an appointment with Gary Nelson in the service department. Is that correct? You tagged several of our accounting personnel who you would not have spoken to. We are here to help. Please call our Service Director John Wigger at 910-798-4716 to discuss your appointment scheduling experience. We are here to help and look forward to your call. Thank you!

January 08, 2025

Once again Sam provided friendly and competent advice on the servicing of my two KIAs. He and Bob have provided this level of service to my wife and I for the last twelve years. Couldn't ask for better! More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

Coastal Kia responded

Thank you Les! Sam Weisman and Bob Tomlin are both true ambassadors for our customer service culture. It was thoughtful of you to recognize their efforts online. We appreciate the five star review. Thank you SO MUCH for your loyalty over the past twelve years. We are here if you need us. Thanks again!

January 06, 2025

Great service and quick. They were very hospitable while I waited and even offered a shuttle. More

by perry.houchens
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Coastal Kia responded

Thank you for the five star service review. We love the feedback including, "great service and quick." We are here if you need us. Thanks again!

January 06, 2025

Great service and facilities conveniently located in Wilmington. Service advisor Bob was fantastic to work with. More

by Rksnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "great service and facilities conveniently located....service advisor Bob was fantastic..." We strive to deliver a truly exceptional experience to every customer during every visit. Please do not hesitate to reach out if you need us. Thanks again!

January 05, 2025

Very happy with my first service. Would say after 50 years with vehicles services this was absolutely the best. Thanks More

by randyjoxendine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Coastal Kia responded

Wonderful! Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "would say after 50 years with vehicles services this was absolutely the best." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

January 04, 2025

Amazingly work for fixing my car including cleaning it :) I am a very happy camper More

by sonia.hernandez23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
Report | Print
Jan 06, 2025 -

Coastal Kia responded

Great news! Thank you for the gracious comments and high marks. Your five star service review is greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

January 04, 2025

Our service rep was knowledgeable without being pushy. He explained our required services and was extremely pleasant to deal with! More

by CROOMUNC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate you going online and rating your recent service experience. Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out if you need us. Thanks again!

January 04, 2025

It was easy to obtain an appointment. The service was completed in the estimated time. The shuttle was quick and we enjoyed chatting with the friendly driver. More

by Astaperfene
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mowrey
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Jan 06, 2025 -

Coastal Kia responded

Thank you for the five star rating and gracious comments. We are thrilled to hear you were able to enjoy our complimentary service shuttle service. It was thoughtful of you to go online and rate your recent experience. Thanks again! We are here if you need us.

January 01, 2025

They are well-staffed and everyone is very helpful. I trust my vehicle with them. More

by bslpeace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star service review and compliments for our team. We love the feedback including, "they are well staffed and everyone is very helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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