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Coastal Kia - Service Center

Wilmington, NC

4.8
3,391 Reviews

3,391 Reviews of Coastal Kia - Service Center

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November 09, 2020

We bought our Sorrento in 2013 and have had it serviced at Coastal Kia ever since. The crew at Coastal have helped us maintained our vehicle with honesty, respect and professionalism. Over the last f More

by HELEN.ARNETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Coastal Kia responded

Thank you Helen! As requested we have sent your thanks to Sam Weisman and shared your amazing review with him and our entire team. We sincerely appreciate the five star review and gracious comments. It means the world to us to have you recommend your friends and family to us as well. We sincerely appreciate your loyalty and wonderful testimonial. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

November 06, 2020

It's easy to schedule an appointment--either online or by phone. The level of service we get from our service adviser, Howard Ramsey exceeds our expectations. Courteous and personable interaction. We feel li More

by KMOYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Nov 06, 2020 -

Coastal Kia responded

Wonderful! Thank you for the amazing five star review and compliments for Howard Ramsey and our service team at Coastal Kia! It was thoughtful of you to mention Howard by name. We are thrilled to hear he exceeded your expectations and you found your experience to include, "courteous and personable interactions." Howard is amazing; we sincerely appreciate you recognizing his customer service skills. Thank you for choosing Coastal Kia!

Nov 08, 2020 -

KMOYER responded

You're quite welcome!

November 06, 2020

Even with covid protocols, the service was performed quickly and well. There have been no repeats of the problems my van was experiencing. They all did a great job. More

by TOMWILM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff ( i think) was great.
Nov 06, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review and great testimonial. It was thoughtful of you to rate your experience with Bob Tomlin too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia with your automotive service needs.

November 06, 2020

Always great friendly service and informative about what services I will need during the visit. The seating area is clean, relaxing, and spacious. I do not mind waiting for my vehicle to be serviced. More

by R.CROSS3394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 09, 2020 -

Coastal Kia responded

Wonderful! We are thrilled you were comfortable in our customer lounge. It is great to hear you enjoyed your wait. We sincerely appreciate the five star review and amazing comments. We strive to deliver a truly exceptional experience to every client during every visit. We love your feedback including, "always great friendly service and informative about what services are needed..." Thank you for rating our service staff so highly. You are appreciated. Thank you!

November 05, 2020

All involved were courteous, most helpful. Information given to me for choice to get all my concerns corrected. Always receive personal attention and with a smile. More

by JOANN.MC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 05, 2020 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to go online and share your experience. Thank you for choosing Coastal Kia for your automotive needs. Please call us if you need anything. We are here to help.

November 05, 2020

Your service manager is A-1 in my book. He was able to get the part we needed and make the repair the same day! More

by JMBJR210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim ?
Nov 05, 2020 -

Coastal Kia responded

Fantastic! Thank you for the "A-1" grade and amazing feedback. We sincerely appreciate you going online and sharing your experience. Thank you for choosing Coastal Kia for your automotive service and parts needs. You are appreciated!

November 05, 2020

They are very helpful on everything that needs to be done to your van. I love that they give free car washes. Bob was very helpful to me on our tires. More

by wendysclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and mention Bob Tomlin in your review. We love the feedback including, "they are very helpful...Bob was very helpful to me on our tires." Thanks again for the five star review. We look forward to seeing you during your next visit.

November 03, 2020

Sam makes my visit to the service center a very relaxing experience, from the moment I arrived he was at my door to promptly check me in and start the service on my vehicle,offered coffee and a snack ,and k More

by thomasmichael42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Coastal Kia responded

How awesome is that! Thank you for the five star review and amazing testimonial. It was thoughtful of you to mention Sam Weisman by name. We are thrilled to hear you had a pleasant waiting experience. Your kind words and wonderful review have been shared with Sam and our entire team. Thank you for choosing Coastal Kia! You are appreciated.

November 02, 2020

Sam was my service manager. Always a good trip in there with Sam. He makes sure that everything is done. I enjoy seeing Sam. I also love the fact that you come and pick up and deliver my car back to me. I More

by YARNCAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Coastal Kia responded

We could not agree more! Sam is amazing and it was thoughtful of you to mention him by name and sing his praises. Thank you for mentioning Bob, Kelly and Tracy as well. We are thrilled to hear you enjoyed our Complimentary Concierge Service. Please call us if you need anything. We are here to help. Thank you for the amazing five star review. We appreciate it!

November 01, 2020

Sam was my service guy I gave him 5 stars because he did a great job of keeping me informed on what was going on with my car including costs and the mechanic that did the repairs also did a great job More

by DLEE45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Coastal Kia responded

Fantastic! Thank you for the wonderful review and compliments for Sam Weisman in our service department. It was thoughtful of you to recognize his customer service skills; we are thrilled to hear he exceeded your expectations. We strive to deliver a truly exceptional experience to every client during every visit. Thanks you for choosing Coastal Kia!

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