Back

Coastal Kia - Service Center

Wilmington, NC

4.8
2,775 Reviews

2,775 Reviews of Coastal Kia - Service Center

Sort by
October 10, 2019

Tire rotation inspection and alignment I appreciate the servie you all do. So far Sam has always greeted me at the door when arrive and offers me to go anywhere if I want. I usually stay in More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 11, 2019 -

Coastal Kia responded

Thank you for the wonderful review and awesome feedback. It was thoughtful of you to recognize Sam and his attention to customer service in your review. He is amazing! We are happy to hear you were comfortable as you enjoyed our Customer Lounge Experience. We appreciate your patience during your recent visit. Thank you for choosing Coastal Kia!

October 10, 2019

Top notch customer service This was my first time bringing my Kia Niro in for service. I was not disappointed. My service rep was cheery, explained everything very well, and a More

by CAROLYNA1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

Coastal Kia responded

Thank you for the five star service review. It is wonderful to hear you are enjoying your Kia Niro. We sincerely appreciate the gracious comments and loyalty. We love the comment, "service rep was cheery, explained everything very well and all service was done in a timely manner". Wonderful! We look forward to seeing you again during your next service visit. Thanks again.

October 10, 2019

Awesome experience Early on a Saturday morning,who expects to be greeted by the owner of the dealership. Mr Pat Koballa was there asking if we needed anything, offering More

by LUVBRACEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review. We sincerely appreciate your recognition of our commitment to customer service. Pat Koballa has created a culture of treating our clients the way we wish to be treated. Our Coastal Kia team strives to provide a "truly exceptional experience" for each client at every visit. It was extremely thoughtful of you to recognize Pat by name as well as his efforts to make you feel at home. Your gracious comments are truly appreciated. Thank you for choosing Coastal Kia!

October 08, 2019

Friendly folks. Clean professional atmosphere. Sam is our service supervisor who is friendly and knowledgeable. The service department and waiting room is clean, neat and well lit. The amenities More

by FOX1DANFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Wiseman
Oct 09, 2019 -

Coastal Kia responded

Thank you! We appreciate the five star review and kudos for Sam and our service team. Thank you for expressing how you enjoyed your waiting experience. We strive to make the experience as comfortable as possible. We love the comment, " the amenities were excellent". Great! Thanks again for choosing Coastal Kia. Please call us if you need anything. We are here to help.

October 08, 2019

Very professional...customer first...minimum wait time Employees were very knowledgeable about the vehicle they promptly diagnosed the problem told me cost of repairs and made repairs with minimum wait tim More

by GLENNBRADSHAW123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman, Bob
Oct 09, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review and awesome feedback. We love the comment, "customer satisfaction was a priority". We strive to treat our clients the way we wish to be treated. We are thrilled to hear you were able to take advantage of our Courtesy Shuttle Service. Our entire Coastal Kia Service Team realizes there are dozens of local service centers to choose from. Thank you for trusting our Kia Factory Trained Service Consultants and Technicians with your vehicle. You are an important part of our Coastal Kia Family! Thanks again.

October 08, 2019

Fast and Friendly They were ready for me when I arrived on time for my appt. and took my car right back. They were finished quickly and right around the time they said More

by mnurse366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The man working in parts dept.
Oct 09, 2019 -

Coastal Kia responded

Wonderful! Thank you for the great feedback and complimentary review. We are thrilled to hear our service team exceeded your expectations. It is also awesome to hear you were able to take advantage of our Customer Lounge Experience as well as our Courtesy Wash Program. We appreciate your business. Thank you for choosing Coastal Kia !

October 08, 2019

Last minute service felt like I had it scheduled for weeks! I was overdue on my oil change. Kia easily adapted and rolled my 10K and 15K servicing into one without skipping a beat. Fast and thorough. Great expe More

by FRITZ SLEIGHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2019 -

Coastal Kia responded

Wonderful! We are thrilled you had a "great experience". Thank you for the five star review and awesome feedback. It is wonderful to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia!

October 06, 2019

Always a good experience Every time I have been there things have gone well and everyone has been super nice and helpful. I enjoy the car washes too no other company does that More

by LEEDS.LAUREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and awesome comments. It was thoughtful of you to go online and share your thoughts. We are thrilled you were able to enjoy our Courtesy Car Wash Program. Thank you for choosing Coastal Kia for all your service needs. Please call us if you need anything. We are here to help. Thanks again.

October 06, 2019

100,000 mile plus Service Excellent!The service department was welcoming and Explained everything that needed to be done. We also got phone calls to explain additional items t More

by ALSNMORRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 07, 2019 -

Coastal Kia responded

Thank you for the awesome review and amazing service department comments. It is wonderful to hear our service team kept you in the loop during your recent visit. We look forward to seeing you during your next service visit. Please call us if you need anything. We are here to help.

October 04, 2019

Awesome Dealership For Service I have brought my 2013 Kia Optima to Coastal Kia several times now. And each time they treat me like I have been there for years. It doesn't matter More

by SUZY102856
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard and Mike
Oct 07, 2019 -

Coastal Kia responded

You are so welcome! Wonderful! Thank you for the kudos for Sam and for the great review. You are part of our Coastal Kia Family and we appreciate you. We love the comment, "they treat me with respect and I could not be happier". Thank you for that and thank you for choosing Coastal Kia!

...
217
...