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Coastal Kia - Service Center

Wilmington, NC

4.8
3,415 Reviews

3,415 Reviews of Coastal Kia - Service Center

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November 11, 2020

From sales to Financing to service am always greeted with friendly and happy atmosphere always feel like part of a family I wish all customer service places were like this More

by DLLOYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Nov 11, 2020 -

Coastal Kia responded

Wonderful! You are appreciated! Thank you for the high marks and gracious comments. It was thoughtful of you to rate your experience with Jason Stone, Sam Weisman and Tyler Desmarest. You are definitely a part of our Coastal Kia family! We are thrilled to hear you recognize that we make you feel that way. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again.

November 11, 2020

Bob did a great job helping me get my vehicle taken care of! I'm disable and I am very grateful for Bob and the service department at Kia! More

by DGSJR53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Coastal Kia responded

Thank you for the five star review and compliments for Bob Tomlin in our service department. Your gracious comments have been shared with Bob and our entire team. Thank you for choosing Coastal Kia for your automotive service needs. We look forward to seeing you again soon. Thanks again!

November 10, 2020

Coastal Kia offers great customer service, from the sales department to the service department, to the parts department. Pat Koballa has put together a great team! More

by MRSP1051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Coastal Kia responded

We could not agree more! Pat Koballa had definitely "put together a great team" and we are all excited to be a part of it. Thank you for the five star review and high marks for sales, service and parts. It was thoughtful of you to go online and rate your experience. We appreciate it! Thanks again.

November 10, 2020

I am confused that by making an appointment to have my oil changed I still waited at least an hour. When I make a hair appointment at 1, my appointment begins at 1. More

by JENSAM50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Coastal Kia responded

Thank you for your review and valuable feedback. We apologize for your wait. Please call our Operations Manager Peggy Roberts at 910-798-4670 to discuss your recent visit. We would love to gather additional information. Thank you!

November 10, 2020

I have had nothing but great experiences at Coastal Kia! Everything went very good and all that helped me were professional.I’m very happy with my car! More

by FRINGEHAIRDESIGN0216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 11, 2020 -

Coastal Kia responded

Fantastic! Thank you for the amazing review and high marks for our Coastal Kia team! We are thrilled to hear you are enjoying your car. We strive to deliver a truly exceptional experience to every client during every visit. Your amazing review has been shared with our entire team. Thank you for being such an important part of our Coastal Kia family!

November 09, 2020

We bought our Sorrento in 2013 and have had it serviced at Coastal Kia ever since. The crew at Coastal have helped us maintained our vehicle with honesty, respect and professionalism. Over the last f More

by HELEN.ARNETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Coastal Kia responded

Thank you Helen! As requested we have sent your thanks to Sam Weisman and shared your amazing review with him and our entire team. We sincerely appreciate the five star review and gracious comments. It means the world to us to have you recommend your friends and family to us as well. We sincerely appreciate your loyalty and wonderful testimonial. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

November 06, 2020

Even with covid protocols, the service was performed quickly and well. There have been no repeats of the problems my van was experiencing. They all did a great job. More

by TOMWILM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff ( i think) was great.
Nov 06, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review and great testimonial. It was thoughtful of you to rate your experience with Bob Tomlin too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia with your automotive service needs.

November 06, 2020

It's easy to schedule an appointment--either online or by phone. The level of service we get from our service adviser, Howard Ramsey exceeds our expectations. Courteous and personable interaction. We feel li More

by KMOYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Nov 06, 2020 -

Coastal Kia responded

Wonderful! Thank you for the amazing five star review and compliments for Howard Ramsey and our service team at Coastal Kia! It was thoughtful of you to mention Howard by name. We are thrilled to hear he exceeded your expectations and you found your experience to include, "courteous and personable interactions." Howard is amazing; we sincerely appreciate you recognizing his customer service skills. Thank you for choosing Coastal Kia!

Nov 08, 2020 -

KMOYER responded

You're quite welcome!

November 06, 2020

Always great friendly service and informative about what services I will need during the visit. The seating area is clean, relaxing, and spacious. I do not mind waiting for my vehicle to be serviced. More

by R.CROSS3394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 09, 2020 -

Coastal Kia responded

Wonderful! We are thrilled you were comfortable in our customer lounge. It is great to hear you enjoyed your wait. We sincerely appreciate the five star review and amazing comments. We strive to deliver a truly exceptional experience to every client during every visit. We love your feedback including, "always great friendly service and informative about what services are needed..." Thank you for rating our service staff so highly. You are appreciated. Thank you!

November 05, 2020

They are very helpful on everything that needs to be done to your van. I love that they give free car washes. Bob was very helpful to me on our tires. More

by wendysclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and mention Bob Tomlin in your review. We love the feedback including, "they are very helpful...Bob was very helpful to me on our tires." Thanks again for the five star review. We look forward to seeing you during your next visit.

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