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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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October 08, 2020

Excellent Service! Howard is professional, thorough, and friendly! He makes sure everything is done right! Coastal Kia has the best service dept I have seen! More

by MARGARETANN623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 08, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review, kudos for Howard and for naming us, "best service department I have seen!" It was thoughtful of you to go online and rate your experience. Thank you for your loyalty. Your amazing review has been shared with Howard and our entire staff. Thank you for choosing Coastal Kia!

October 08, 2020

The service I got was very good.After the service was The service I got was very good. After the service was finished he went over everything that that was done. You have one good service rep in SAM. More

by RON2000NC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Coastal Kia responded

We could not agree more. We love having Sam Weisman on our team. It was thoughtful of you to recognize his efforts. Thank you so much for the five star review and gracious comments. We look forward to seeing you again soon. Thanks again!

October 07, 2020

Without a doubt Coastal has the right idea. Treat the customer with respect and provide the best service possible. My 2019 KIA Sorento has been a strong vehicle and always dependable and I contribute all More

by APG8629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Oct 09, 2020 -

Coastal Kia responded

We love this and appreciate it so much! Thank you for the five star review and amazing testimonial. You said it best, "treat the customer with respect and provide the best service possible." We are thrilled to hear you are enjoying your 2019 Kia Sorento. It is always a "great pleasure doing business with you too!" Thanks again.

October 07, 2020

Nice, professional, very clean, and quick. Bob got me an appointment same week. I was done in about two hours. They were very nice through the whole process and called the check and make sure everything was More

by hannahpatrick15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We love the feedback including, "nice, professional, very clean and quick." It was thoughtful of you to mention Bob Tomlin by name. Your amazing review has been shared with Bob and our entire team. Thank you for choosing Coastal Kia!

October 04, 2020

Great service, always helpful and they finish in a timely manner. The waiting area is always nice and clean with snacks and drinks available to have. More

by emilyhrhrdt
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Coastal Kia responded

Thank you Emily for the five star service review. We are thrilled to hear you were able to enjoy our Customer Service Lounge. It was thoughtful of you to recognize our cleanliness and complimentary snack/drink station. Our goal is to exceed our client's expectations during every visit and deliver to deliver a truly exceptional experience to every client. Thank you for trusting our Coastal Kia service team with your automotive repair needs. Please call us if you need anything. We are here to help.

October 01, 2020

Sam is all ways there to help in every way possible and explains what needs to be done to you care in a way you understand. I appreciate him!!! Thanks More

by CHAD59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Coastal Kia responded

Thank you for the wonderful five star review. It was thoughtful of you to go online and share your thoughts. We sincerely appreciate the gracious comments and kudos for Sam. You said it best, "Sam is always there to help in every way possible..." Your review has been shared with Sam and our entire team. Thank you for choosing Coastal Kia!

October 01, 2020

Another successful experience with the service department. Thanks again for always surpassing my needs. And Sam thanks for going out of your way to get me something to drink. More

by IOU1BIGGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Oct 02, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the five star review and gracious comments. It was extremely thoughtful of you to mention Sam by name. Your wonderful review has been shared with Sam and our entire service department staff. We love to hear we exceeded your expectations. Our goal is to deliver a truly exceptional experience to each client during every visit. Thank you for choosing our service department for your automotive needs.

October 01, 2020

Bob Tomlin went out of his way to take care of my KIA Soul. My car was picked up on time, brought back on time and the service, as always, was outstanding. From sales to service...Coastal KIA is the very More

by MSMAGGIE_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Coastal Kia responded

Awesome! Thank you so much for the amazing five star review and compliments for Bob Tomlin. It was thoughtful of you to mention Bob and name us "...the very best dealership in Wilmington." Your gracious comments and wonderful review has been shared with Bob and our team. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

September 30, 2020

Totally unheard of customer service from Howard! I am still bragging on Howard and Kia. Thank you so much for what you done to help me. Edna Suite More

by ESUITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Sep 30, 2020 -

Coastal Kia responded

Edna, thank you so much for the five star service review. It was thoughtful of you to mention Howard by name. Your amazing review and gracious comments have been shared with Howard and our entire team. Howard's customer service skills are unbelievable and it was kind of you to recognize his efforts. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

Sep 30, 2020 -

Coastal Kia responded

Thank you!

September 30, 2020

The service dept. was outstanding ; Sam Weisman kept me informed and sanitized my car for my safety. The mechanic discovered I had extra parts; the parts dept. promptly gave me a refund outstanding. I am i More

by BRUTUS69DOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Coastal Kia responded

Wonderful, we are thrilled to hear you are impressed. Thank you for the five star review and high marks for Sam Weisman and our service department staff. You are an important part of our Coastal Kia service team and we appreciate you. Please call us if you need anything. We are here to help. Thanks again!

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