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Coastal Kia - Service Center

Wilmington, NC

4.8
3,396 Reviews

3,396 Reviews of Coastal Kia - Service Center

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September 14, 2020

Best dealership, bar none, I've ever dealt with! From sales, to finance, to service, top notch! Kelvin Swinson in sales, Tyler Desmarest in finance, and Sam Weisman were great. I've dealt with some real More

by RON.DASILVA66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Sep 15, 2020 -

Coastal Kia responded

Love this! Thank you Mr. Dasilva for the five star review and amazing comments. It was thoughtful of you to mention Kelvin Swinson, Tyler Desmarest and Sam Weisman by name. You are an important part of our Coastal Kia Family and we appreciate you! Your gracious comments have been shared with Kelvin, Tyler and Sam. We think you are "phenomenal" too. Thank you for choosing Coastal Kia!

September 12, 2020

My Kia Sportage needed new tires. When I arrived at Coastal Kia, I discovered that the tires that I was looking at on-line were not available. My Service Specialist, Sam Weisman went above and beyond t More

by hortonjc
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Coastal Kia responded

Thank you for the great review! It was thoughtful of you to mention Sam Weisman by name. We appreciate you taking Sam's call earlier this week. We understand the rating on these reviews can be confusing. Thank you for sharing that Bob Tomlin and Sam Weisman did a great job worthy of five stars. We appreciate your business. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

September 12, 2020

Service department personnel are of the highest quality, personable, and take interest in you as an individual person, as well as your family. Thet make great effort to get to know you personally. More

by RCARPE3006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 13, 2020 -

Coastal Kia responded

Thank you for the wonderful review and gracious comments. We sincerely appreciate the feedback and kudos for our service team. You are very thoughtful. Thank you for choosing Coastal Kia for your automotive service needs.

September 10, 2020

Coastal Kia service department are amazing. The gentleman I spoke with, Sam, treated me with respect and answered my questions without making feel dumb for not knowing the inside and out details for my car. More

by CROWE.NENA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Coastal Kia responded

Nena, thank you so much for the absolutely amazing review! We are thrilled to hear Sam and our service team exceeded your expectations. We love to hear we've earned your trust and high recommendations. We love all the comments you shared including, "it was THE BEST experience I have ever had from a mechanic team and service department.... EVER!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 10, 2020

They were very prompt and made sure they handled my car with care. All the staff were really nice. I would recommend the service center to anyone. More

by RAYGATT34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 10, 2020 -

Coastal Kia responded

Thank you for the five star service review! We are thrilled to hear your visit was quick and efficient. It was thoughtful of you to go online and share your gracious comments and high recommendations. Thank you for trusting our Kia Factory Trained Technicians and Service Consultants with your automotive service needs. Thank you for choosing Coastal Kia!

September 09, 2020

I absolutely love this dealership, in every way regarded, they r friendly, kind , easy to work with and and it is always a pleasure just to go to visit More

by Frances
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 10, 2020 -

Coastal Kia responded

Frances, we love you too! Thank you so much for the wonderful review and gracious comments. It was thoughtful of you to go online and share your gracious comments. You are an important part of our Coastal Kia Family and we appreciate you!

September 06, 2020

Sam has always gone out of his way to make sure my service is the best. He’s compassionate, understanding and thoughtful in his work. More

by KRISAUCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Thank you for the wonderful review. We could not agree more. Sam always does an amazing job and his clients rave about his customer service skills. We sincerely appreciate the kudos and gracious comments. Thank you for choosing Coastal Kia!

September 05, 2020

Coastal kia has a great automotive team from the guys in the front office to the mechanics in the back, love this place!! Will definitely be a return customer! More

by Kimberlygpitts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Thank you Kimberly! We sincerely appreciate the kudos and thoughtful comments. We have a great team that we are very proud of. We love you too! Thank you for being such an important part of our family.

September 04, 2020

Took my Kia for oil change and tire rotation. Tires were not rotated but was charged for it. When I called about John asked me how I know this. I told him I travel 40 miles to work everyday and I frequent More

by HOLLANDB217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Sep 04, 2020 -

Coastal Kia responded

Thank you for your feedback. Thank you for letting us pick up you vehicle this morning. Our service team is busy rotating the tires and changing the oil now. Our Service Concierge Team will be delivering the vehicle back to you shortly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 04, 2020

I am greeting at my car as soon as I arrive. I am treated as a valued customer. My car is always cleaner when I leave and it was when I got there More

by MLTHOM1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Coastal Kia responded

Fantastic! Thank you for the kudos and thoughtful review. Your wonderful testimonial means the world to us. Thank you for choosing Coastal Kia for your service needs. We sincerely appreciate your business.

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