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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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September 17, 2020

The service department Mr.Howard was such a very nice person he answered all my questions and explained everything that was going to be done to my Kia, thank you Mr.Howard couldn't have a better person t More

by GAILHEROUVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Sep 18, 2020 -

Coastal Kia responded

Thank you ! Howard Ramsey is wonderful and is an asset to our team as you well know. Thank you for the five star review and for mentioning Howard by name. We love Howard exceeded your expectations and you are a "very satisfied and happy customer." Your gracious comments have been shared with Howard and our entire team. Thank you for choosing Coastal Kia!

September 17, 2020

I was very pleased with the service I received. They found out my vehicle had a issue with the fuel system. Will fix tomorrow morning. More

by MR.CRJ1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West
September 17, 2020

I am very pleased with the service after the sale. The staff make you feel at ease and keep you in the know about the work being done and when it will be ready. More

by JMDG57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review! It was thoughtful of you to take the time to go online and share your experience. We love your comments including, "very pleased with the service after the sale." It is wonderful to hear we made you "feel at ease". Your business means the world to us. Thank you for being an important part of our Coastal Kia family! Please call us if you need anything, we are here to help. Thanks again!

September 17, 2020

Kia Service Department is the Best! Fast, courteous service. Coastal Kia keeps my Kia Sportage in good shape. It is a great vehicle. Very good shuttle service too!! More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 18, 2020 -

Coastal Kia responded

Thank you! We love to hear, "Kia Service Department is the Best!" We appreciate that. Thank you for the five star review and amazing comments. We are thrilled to hear we have earned your trust and are able to keep your, "Kia Sportage in good shape." We strive to deliver a truly exceptional experience to every client during every visit. It is wonderful to hear you were able to take advantage of our Coastal Kia Courtesy Shuttle Service. Thanks again for the great review and awesome kudos. Please call us if you need anything.

September 16, 2020

Sam Weisman is always my go to person in the Stevenson Kia Service Department. Sam takes his time and tells me exactly what needs to be done, and why. Sam is very professional! More

by TAKEILAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Coastal Kia responded

Thank you! Sam Weisman is a true "professional" as you stated and we are lucky to have him. We sincerely appreciate the great review and gracious comments. We are thrilled to hear Sam has earned your trust. Thank you for choosing Coastal Kia!

September 15, 2020

Oil change you guys need special or coupons for services needed that are required. Folks are struggling really and can hardly make it Thank you More

by gadygady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Sep 16, 2020 -

Coastal Kia responded

We sincerely appreciate the service review. Thank you for your feedback. We are here to help. Please call us if you need anything.

September 15, 2020

Bob Tomlin was very courteous, helpful, and respectful throughout entire service experience. Quick to point out factory recalls of which I had no awareness. Thanks. More

by GTHOMPSON17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for Bob Tomlin in our service department. Your great review and gracious comments have been shared with Bob and our entire service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 15, 2020

Great service. Sam is wonderful. He makes clients feel comfortable and cares about them. I will continue to patronize this service center for future car services. More

by JBORDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Coastal Kia responded

Thank you for the wonderful review. We could not agree more.... "Sam is wonderful." It was thoughtful of you to mention him by name. Your amazing review has been shared with Sam and our entire team. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

September 14, 2020

Best dealership, bar none, I've ever dealt with! From sales, to finance, to service, top notch! Kelvin Swinson in sales, Tyler Desmarest in finance, and Sam Weisman were great. I've dealt with some real More

by RON.DASILVA66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Sep 15, 2020 -

Coastal Kia responded

Love this! Thank you Mr. Dasilva for the five star review and amazing comments. It was thoughtful of you to mention Kelvin Swinson, Tyler Desmarest and Sam Weisman by name. You are an important part of our Coastal Kia Family and we appreciate you! Your gracious comments have been shared with Kelvin, Tyler and Sam. We think you are "phenomenal" too. Thank you for choosing Coastal Kia!

September 12, 2020

My Kia Sportage needed new tires. When I arrived at Coastal Kia, I discovered that the tires that I was looking at on-line were not available. My Service Specialist, Sam Weisman went above and beyond t More

by hortonjc
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Coastal Kia responded

Thank you for the great review! It was thoughtful of you to mention Sam Weisman by name. We appreciate you taking Sam's call earlier this week. We understand the rating on these reviews can be confusing. Thank you for sharing that Bob Tomlin and Sam Weisman did a great job worthy of five stars. We appreciate your business. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

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