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Coastal Kia - Service Center

Wilmington, NC

4.8
3,408 Reviews

3,408 Reviews of Coastal Kia - Service Center

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November 08, 2024

Bob is a terrific service advisor and is fully aware of what my new car needs and always keeps me informed of how the service is progressing. More

by hwaynet01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Coastal Kia responded

We could not agree more! Our Service Consultant Bob Tomlin is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts online. Thank you for the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We sincerely appreciate your loyalty. Please do not hesitate to reach out if you need us.

November 08, 2024

My vehicle was taken at the scheduled time and completed in the time frame I was given. More

by sksanders0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Gary Nelson. It was thoughtful of you to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

November 08, 2024

always does great work! Will never take my car anywhere else! plus everyone is always super nice More

by PAYTONFRANCIS219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Coastal Kia responded

Wow! Thank you! We sincerely appreciate your loyalty and amazing review. We love the feedback including, "always does great work...everyone is always super nice." We are here if you need anything. Thanks so much.

November 07, 2024

Great Customer Service! The Service Team is very professional and they mske the customer feel very welcomed. More

by spiett25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

We love this! Thank you for the high marks and thoughtful comments. We are thrilled to hear your recent service visit went so well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

November 07, 2024

Fast, effective, efficient and friendly. Thank you~ Will bring my Hyundai in for service soon! More

by ronriggs928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our service department. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "fast, effective, efficient and friendly." Please do not hesitate to reach out to our service team if you need us. Thanks again!

November 07, 2024

I recently visited Coastal Kia for a recall service, and I couldn’t be more pleased with the experience. They handled everything quickly and efficiently, replacing the necessary parts in no time. While I wa More

by emilheilon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and heartfelt testimonial. It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks for our Service Consultant Sam Weisman too. We are here if you need us. Thanks again!

November 07, 2024

Great communication and customer service. Bob was my service advisor and it was a great overall experience More

by KBAXTER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our Product Specialist Bob Tomlin are greatly appreciated. We love the feedback including, "great communication and customer service." We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us. Thanks again!

November 07, 2024

Very courteous staff and efficient operation. Our service consultant explained the process and my car was completed as prescribed. More

by FRHANSBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our service team are greatly appreciated. We love the feedback including, "very courteous staff and efficient operation." It was thoughtful of you to rate your recent service experience. Thank you for choosing Coastal Kia!

November 06, 2024

First service last Monday got car home had large oil leak, car has 5600 miles on it And now it’s back at Coastal. More

by garyr3154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Coastal Kia responded

We apologize for the inconvenience. We appreciate you allowing us to make things right. Thank you for your patience as we addressed the concerns and redelivered the vehicle back to you. Please reach out to our Service Director John Wigger at 910-408-0100 with any additional concerns. Thanks again!

November 04, 2024

Sam was very professional and friendly. Explained what the process was. He led me to the wait area. More

by ROBTOLROSE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention Sam Weisman by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

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